NO AUDIO during playback after converting the VIDEO using Creative Video Conver

I have a ZEN 2GB/4GB/8GB/6GB/32GB.
I tried to convert video from a dvd using Creative Video Converter.
The video is fine but there is no audio during playback.
What am I doing wrong?

"If this is the case, the original video file may be in a format that contains muxed (multiplexed) audio and video, and cannot be exported with audio."..."If the format is "MPEG1 Muxed" or "MPEG2 Muxed," the audio portion of the file may not be retained with QuickTime Pro or iMovie."
I have read that article and I thought it ment that the sound will work after you convert to the MPEG4 format, which I did.
Are you saying that if it starts out as "Muxed audio" then there is no way to convert it?
If that is the case then in what situation would you need to use the Videora Converter?
Thanks,
Sean

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