No audio from headphones

I recently purchased 2 new latitude E6440 laptops with Windows 7. The speakers work well but when I plug in headphones the sound still comes from the speakers and the not the headphones. Any help on how can I fix this?

Hi chiedzacpg,
Do you have another pair of external headphones/earphones/speakers to test with? Does the said headphones work fine on another device? Could you open Dell Audio from control panel and check if the headphones are detected under the advanced tab -> jack info - see the pic
If it doesn't show up here, then open mydell -> pccheckup -> custom test -> run a custom test on the headphones/speakers. Also restart the system, press f12 -> select diags and check if the headphones have audio while in diags.
Go to support.dell.com - http://bitly.com/WBoajG - enter the service tag -> select drivers and downloads -> run the BIOS update and reinstall the audio drivers and check.
Keep us updated.
Thanks and Regards,
Rishi
Get Support on Twitter - @dellcarespro

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