No audio from Pavilion 15 Notebook PC

Product Number is K1R58EA#ABU
I'm reciving no sound from my HP Pavilion, not even through headphones.
The orange mute light comes on when I switch my laptop on, when I turned it off it does nothing.
I've tried the of following and they have not resolved the issue:
http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/No-sound-after-Windows-8-1-update-on-HP-Pav...
Please help I have only had this laptop a week

Hi @irishwomderful
Welcome to the HP Support Forums!
I understand that you are getting no sound at all from your new notebook, either from the speakers or using headphones. I am happy to assist.
Were you getting any sound at all when you first powered on the notebook, or was there never any sound?
If you did get some sound originally, then it is possible that something was installed or changed while installing other applications, that affected the sound. If so, then you can try either a system restore, to a point before the problem began, or a system recovery to the factory defaults. Before choosing the recovery option, be sure to back up any important data to an external source.
Using Microsoft System Restore (Windows 8)
Performing an HP System Recovery (Windows 8)
Troubleshooting HP System Recovery Problems (Windows 8)
If neither of those help, then as it is new, I would recommend giving a call to our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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