No audio from speakers or jack. Sound bar shows audio activity. All drivers updated. HP G62.

I cannot get audio from the speakers or audio jack. All drivers updated, realtek, BIOS F37.
There is activity on the windows sound bar (green level moves) when music is played, however no audio is executed.
HP Support Assistant software was installed, but no detection of the problem.
No warranty since March 2011
I will deeply appreciate any support or guidance to solve this problem. Thank you very much in advance.
RB
Product: HP G62 Notebook PC
Serial Number: [Personal Information Removed]
Product Number: WA912U#ABA

Hi vc329,
Doesn't sound like encouraging news, though it is odd that the sound came back for a short while at least. If you still haven't rebooted the PC since putting it to sleep and loosing the sound, then I would suggested going ahead and rebooting or even doing a full hard reset (power down, remove the AC adapter, remove the battery, hold down the power button for 20 seconds or so, then reconnect the AC power and Battery and boot up) to see if the sound can be recovered again.
If the sound still doesn't work, Check Device Manager to see if the sound driver still looks OK, make sure you are using the latest driver again (it looks like the latest driver is 6.10.6381.0), another option might also be to try the older driver that is still available from the site, or try recovering the original driver shipped on the PC. The steps to do these things are covered in the document listed below, in Step 6 (Restoring the Audio Driver), Step 7 (Updating the Audio Driver), and Step 8 (Checking Device Manager):
No Sound from the Speakers (Windows 7)
If none of that seems to help, I'd recommend testing the hardware using Step 9 in that document.
If the online warranty check sees you as out of warranty, you may still be OK if you have the original proof of purchase (receipt) from wherever you purchased the PC, but you may have to provide it when calling HP for service if the sound can't be fixed. If you are close to the end of warranty I'd recommend calling customer care for your area (I assume you are still in Asia) and validating the warranty with them as soon as possible just to make sure.
Although I am an HP Employee, I am speaking for myself and not for HP.

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Message was edited by: Alfhie

Kenji Kitahara wrote:
Brand new out of the box, this thing has a faulty headphone out. No sound through headphone, itunes stops, pointer turns into spinning circle. Audio/Midi setup & sound preferences says that it's a "Digital Out" not a "Headphone out". I've been waiting on software updates or whatever, but nothing's happening.
Does it also have a red light coming out of the hole? I hear sometimes the dual headphone jack/mini-optical out gets stuck in digital optical mode. Something about trying an object in the hole to clear it.

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