No audio in quicktime after getting MacBook back from Apple Store

Since getting my MacBook back from the shop (they claim it was a mechanical HD failure but it seems more likely the crash was caused by the 10.4.11 update), Quicktime movies play with video, but no sound. I've tried going into the MIDI Audio utility, but all I see is "Audio output not supported." The text is grey and I can't do anything.
Anyone have any ideas?

Take your computer back to the Apple Store so that your computer can be fixed properly.
When it’s time to pick up your computer from the repair shop/Apple Store:
* Before you leave the repair shop/Apple Store, make sure you have the repair tech(s) power the comp up and demonstrate that it is indeed working & repaired properly too your satisfaction.*

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