No audio on HP Pavillion TS 15 Notebook PC

I have a fairly new (purchased in April) HP Pavillion TS 15 Notebook PC. The audio isn't working, and I'm not sure how long this has been going on or if it ever worked. The speaker bars on the task bar look like sound is coming through, but I can't hear anything through the laptop speakers and only light static when using headphones.
Edited to add: Product # is F5Y67UA#ABA. Operating system is Windows 8.1 64-bit.
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    View Solution.

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    I work on behalf of HP
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    View Solution.

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    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

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