No audio on imported AVCHD files PP CS5

Hi,
I am new to Premiere Pro and my organisation want to start doing some video work for their website. We have filmed some clips and have now saved these on the PC. When I import these clips to Premiere Pro, I can see the clip, but when I drag it to the sequence the audio track is missing. I have tried some other videos from our vimeo page, the audio in these works normally as you would expect.
The files I am having an issue with are AVCHD (mts) from a Canon Legria camcorder. The audio plays normally when you open them in Windows Media player.
The PC is an Intel Xeon, 4GB RAM with Nvidia Quadro FX 3800 running Windows 7 with nearly 2TB of disk space so I know its not an issue with the spec of the system. At the minute we are using the trail. It's quite complicated but when we ordered the software it was between CS4 and CS5, they shipped us the CS4 box with a free upgrade to CS5, the box hasn't arrived yet so we are using the trail of CS5 we downloaded from Adobe.com.
If anyone has any help or advice I'd really appreciate it.
Kind regards,
Bernard

Bernard,
As the trial cannot handle anything MPEG, I am surprised that you get the Video. I wonder if you do not have the full-paid version of CS4.
Now, if you do, you probably have CS4.0.0, or maybe CS4.1. AVCHD uses AC3 Audio and was not supported in the earliest releases of CS4. However, it was added in the CS4.2 update. I would first update to CS4.2 and try again with the AVCHD material.
Also, many consumer cameras shoot AVCHD with DD 5.1 SS Audio. Do not know about your camera, but you should be able to check that in the camera's menu>audio, or similar.
If that is the case, PrPro will create a 5.1 Audio Track to accommodate it. Output of DD 5.1 SS is slightly involved, and I will not go into that now. If needed, I can step you through that process.
When you Import your file into PrPro, be patient and let it Conform. This is monitored by a blue progress bar at the lower-right of the GUI. Be patient, until that completes 100%.
Good luck, and let us know if the CS4.2 update helps you.
Hunt
PS - welcome to the forum
PPS - I see that Jeff beat me to the punch.
Message was edited by: Bill Hunt - Added PPS

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