No audio on Timeline Premiere Elements 13 and no longer on 12 after upgrading to 13.

Question

On my Mac with OS X Yosemite I've worked with Premiere Elements 12 for a while and it just worked fine. Now I;ve upgraded to Elements 13 and the clips that were fine the other day have now lost there audio when I put them on the Timeline. However if I double click the clip in project assets and play it on the clip monitor everything is fine, but as soon as I send it to the timeline or storyboard the audio disappears. I'm in a spot now as I can't use 13 and neither return to Elements 12. Any ideas will be very much apprexiated.

Answer 1

Ted
Momentary detour.....
Could we go over the path
Just a week ago I created a movie with Elements 12 on this same Mac with OS X Yosemite and ij
just worked fine. On second thoughts the movie was a bit too long, so I
imported the saved project to re-edit it, only to find out that the audio
had gone for the greater part of the clips on the timeline. I closed
elements 13 and reopened 12 and the saved project with the same result.
When you got to second thoughts, what did you do....
a. rebuild the project anew in Premiere Elements 13?
b. import the Premiere Elements 12 export in Premiere Elements 13?
c. open the Premiere Elements 12 project in Premiere Elements 13?
I ask since you cannot import one project file into another and you wrote "imported the saved project".
You wrote after the file was drag from Premiere Elements 13 Project Assets to Timeline
only to find out that the audio had gone for the greater part of the clips on the timeline.
What was gone - the representation of the whole audio clip on the audio track or just the sound
for the whole? Was the duration of the clip listed in Project Assets, the same as observed at
its Timeline level?
If you took this Premiere Elements 13 Timeline (problem audio there) to export, was there sound in the export?
If you create a project in an earlier version, it is often possible to open it in a later version to work with the project in the later version.
But, you cannot open the later version edited project in the earlier project again. So, I was not sure what you were describing when
you wrote
I closed elements 13 and reopened 12 and the saved project with the same result.
What saved project?
Premiere Elements 13 Audio
Please consider deleting the Media Cache Files Folder where the program saves the automatically generated conformed audio.
To locate that Folder, on Windows I could go to Edit Menu/Preferences/Scratch Disks/Media Cache to find location for the Media Cache Files Folder. Is that the
same for Mac?
Also, please let us know if the flawed Premiere Elements 13 Timeline audio content exports OK or contains the flaws encountered before export.
Again, please excuse if I have included things that you were already aware of. Because of the nature of your issue, I did not want to take anything for grant.
ATR