No audio on video on just iPod Nano and Clasic

Hi Folks,
I have recently ran into an issue that has me a bit confused. I have had a couple viewers of our video podcast complain that they are unable to hear the audio on thier devices, it plays fine in iTunes just not on their iPod. One is viewing on an 5th gen. iPod Nano and the other on a 2nd gen iPod Classic. The confusing part is that I have tested on an iPod Touch and iPad and I am not experiencing the issue on those devices.
The issue popped up when we changed over our encoding hardware from an Elgato to a Matrox MXO2LE using their MAX technology. However, the files are being encoded the same way, ACC LC at 128Kbps. The only noticeable difference was that the Elgato was encoding at 44.1kHz and the MAX at 48kHz. As far as I can tell both are supported on the iPods.
Any thoughts?
Mike

I'm afraid I have no experience of video on any iPod: could I suggest you ask in the iPod Forum where you could very possibly get someone to test the actual files.

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