No audio on Videos on Compaq CQ58

Good morning,
I have purchased a Compaq CQ58 notebook and the audio does not always work.
The very first time i encountered this issue i was watching a video through the internet and everything was fine. I then went to another site to watch something else and there was no audio whatsoever
I then went back to the site i was on originally, and watched the same video i had watched some 5 minutes earlier, and again there was no sound.
I came here to the forums to seek help and when i played the video that guides you to finding your product key the sound worked immediately and continued to work for the rest of the day.
I've used sites since then and had no audio issues.
I turn my notebook on today and try to watch videos and again there is no sound.
I have run the troubleshooting guide and it says there is nothing wrong with my devices. I have gone into control panel and there are no yellow icons suggesting there is an issue.
Can someone please advise why my notebook is picking and choosing when it wants to play audio through my speakers please?
The model is Compaq CQ58-331SA

Hello Zur-En-Walsh.
Have you tried reinstalling the driver?  Here is a link to the latest version.
Let me know the result.
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

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         JTextField tf_local_host= new JTextField( 15);
         gbc= new GridBagConstraints();
         gbc.gridx = 1;
         gbc.gridy = 0;
         gbc.weightx = 0.0;
         gbc.weighty = 0.0;
         gbc.anchor = GridBagConstraints.WEST;
         gbc.fill = GridBagConstraints.NONE;
         gbc.insets = new Insets( 5,5,0,5);
         ((GridBagLayout)p.getLayout()).setConstraints( tf_local_host, gbc);
         p.add( tf_local_host);
         try {
    String host= InetAddress.getLocalHost().getHostAddress();     
         tf_local_host.setText( host);
         } catch( UnknownHostException e) {
         label= new JLabel( "Data Port:");
         gbc= new GridBagConstraints();
         gbc.gridx = 0;
         gbc.gridy = 1;
         gbc.weightx = 0.0;
         gbc.weighty = 0.0;
         gbc.anchor = GridBagConstraints.EAST;
         gbc.fill = GridBagConstraints.NONE;
         gbc.insets = new Insets( 5,5,0,5);
         ((GridBagLayout)p.getLayout()).setConstraints( label, gbc);
         p.add( label);
         tf_data_port= new JTextField( 15);
         gbc= new GridBagConstraints();
         gbc.gridx = 1;
         gbc.gridy = 1;
         gbc.weightx = 0.0;
         gbc.weighty = 0.0;
         gbc.anchor = GridBagConstraints.WEST;
         gbc.fill = GridBagConstraints.NONE;
         gbc.insets = new Insets( 5,5,10,5);
         ((GridBagLayout)p.getLayout()).setConstraints( tf_data_port, gbc);
         p.add( tf_data_port);
         tf_data_port.setText( config.local_data_port);
         TitledBorder titledBorder= new TitledBorder( new EtchedBorder(), "Local Host");
         p.setBorder( titledBorder);
         return p;
    public void actionPerformed( ActionEvent event) {
    Object source= event.getSource();
         if( source == addTarget) {
         String ip= tf_remote_address.getText().trim();
         String port= tf_remote_data_port.getText().trim();
         String localPort= tf_data_port.getText().trim();
         addTargetToList( localPort, ip, port);
         if( avTransmitter != null) {
         avTransmitter.addTarget( ip, port);
         } else if( source == removeTarget) {
         int index= list.getSelectedIndex();
         if( index != -1) {
              Target target= (Target) targets.elementAt( index);
              if( avTransmitter != null) {
         avTransmitter.removeTarget( target.ip, target.port);
              targets.removeElement( target);
              listModel.setData( targets);          
         } else if( source == startXmit) {
         if( startXmit.getLabel().equals( "Start Transmission")) {          
         int data_port= new Integer( tf_data_port.getText()).intValue();
              avTransmitter= new AVTransmitter( this, data_port);
         avTransmitter.start( tf_media_file.getText().trim(), targets);          
              avTransmitter.setLooping( cb_loop.isSelected());
         startXmit.setLabel( "Stop Transmission");
         } else if( startXmit.getLabel().equals( "Stop Transmission")) {
              avTransmitter.stop();
              avTransmitter= null;
              removeNonBaseTargets();
              listModel.setData( targets);
         startXmit.setLabel( "Start Transmission");          
         } else if( source == rtcp) {
         if( rtcpViewer == null) {
         rtcpViewer= new RTCPViewer();
         } else {
              rtcpViewer.setVisible( true);
              rtcpViewer.toFront();
         } else if( source == cb_loop) {
         if( avTransmitter != null) {
              avTransmitter.setLooping( cb_loop.isSelected());
    private void removeNonBaseTargets() {
         String localPort= tf_data_port.getText().trim();
         for( int i= targets.size(); i > 0;) {
         Target target= (Target) targets.elementAt( i - 1);
         if( !target.localPort.equals( localPort)) {
    targets.removeElement( target);
         i--;
    public void addTargetToList( String localPort,
                             String ip, String port) {     
    ListUpdater listUpdater= new ListUpdater( localPort, ip,
                                  port, listModel, targets);
    SwingUtilities.invokeLater( listUpdater);           
    public void rtcpReport( String report) {
         if( rtcpViewer != null) {
         rtcpViewer.report( report);
    public void windowClosing( WindowEvent event) {
         config.local_data_port= tf_data_port.getText().trim();
         config.targets= new Vector();
         for( int i= 0; i < targets.size(); i++) {
         Target target= (Target) targets.elementAt( i);
         if( target.localPort.equals( config.local_data_port)) {
              config.addTarget( target.ip, target.port);
         config.media_locator= tf_media_file.getText().trim();
         config.write();
    System.exit( 0);
    public void windowClosed( WindowEvent event) {
    public void windowDeiconified( WindowEvent event) {
    public void windowIconified( WindowEvent event) {
    public void windowActivated( WindowEvent event) {
    public void windowDeactivated( WindowEvent event) {
    public void windowOpened( WindowEvent event) {
    public void keyPressed( KeyEvent event) {
    public void keyReleased( KeyEvent event) {
    Object source= event.getSource();
         if( source == list) {
         int index= list.getSelectedIndex();
    public void keyTyped( KeyEvent event) {
    public void mousePressed( MouseEvent e) {
    public void mouseReleased( MouseEvent e) {
    public void mouseEntered( MouseEvent e) {
    public void mouseExited( MouseEvent e) {
    public void mouseClicked( MouseEvent e) {
    Object source= e.getSource();
         if( source == list) {
         int index= list.getSelectedIndex();
         if( index != -1) {
              Target target= (Target) targets.elementAt( index);
              tf_remote_address.setText( target.ip);
              tf_remote_data_port.setText( target.port);
         int index= list.locationToIndex( e.getPoint());
    public static void main( String[] args) {
    new Tx();
    class TargetListModel extends AbstractListModel {
    private Vector options;
    public TargetListModel( Vector options) {
         this.options= options;
    public int getSize() {
         int size;
         if( options == null) {
         size= 0;
         } else {
         size= options.size();
         return size;
    public Object getElementAt( int index) {
    String name;
    if( index < getSize()) {
         Target o= (Target)options.elementAt( index);
    name= o.localPort + " ---> " + o.ip + ":" + o.port;
         } else {
         name= null;
         return name;
    public void setData( Vector data) {
         options= data;
         fireContentsChanged( this, 0, data.size());
    class ListUpdater implements Runnable {
    String localPort, ip, port;
    TargetListModel listModel;
    Vector targets;
    public ListUpdater( String localPort, String ip, String port,
                   TargetListModel listModel, Vector targets) {
         this.localPort= localPort;
         this.ip= ip;
         this.port= port;
         this.listModel= listModel;
         this.targets= targets;
    public void run() {
    Target target= new Target( localPort, ip, port);
         if( !targetExists( localPort, ip, port)) {
         targets.addElement( target);
    listModel.setData( targets);
    public boolean targetExists( String localPort, String ip, String port) {
         boolean exists= false;
         for( int i= 0; i < targets.size(); i++) {
         Target target= (Target) targets.elementAt( i);
         if( target.localPort.equals( localPort)
         && target.ip.equals( ip)
              && target.port.equals( port)) {          
              exists= true;
         break;
         return exists;
    >>>>>>>>>>>>>>>>>
    import java.awt.*;
    import java.io.*;
    import java.net.InetAddress;
    import java.util.*;
    import javax.media.*;
    import javax.media.protocol.*;
    import javax.media.format.*;
    import javax.media.control.TrackControl;
    import javax.media.control.QualityControl;
    import javax.media.rtp.*;
    import javax.media.rtp.event.*;
    import javax.media.rtp.rtcp.*;
    public class AVTransmitter implements ReceiveStreamListener, RemoteListener,
    ControllerListener {
    // Input MediaLocator
    // Can be a file or http or capture source
    private MediaLocator locator;
    private String ipAddress;
    private int portBase;
    private Processor processor = null;
    private RTPManager rtpMgrs[];
    private int localPorts[];
    private DataSource dataOutput = null;
    private int local_data_port;
    private Tx tx;
    public AVTransmitter( Tx tx, int data_port) {
         this.tx= tx;
         local_data_port= data_port;
    * Starts the transmission. Returns null if transmission started ok.
    * Otherwise it returns a string with the reason why the setup failed.
    public synchronized String start( String filename, Vector targets) {
         String result;
         locator= new MediaLocator( filename);
         // Create a processor for the specified media locator
         // and program it to output JPEG/RTP
         result = createProcessor();
         if (result != null) {
         return result;
         // Create an RTP session to transmit the output of the
         // processor to the specified IP address and port no.
         result = createTransmitter( targets);
         if (result != null) {
         processor.close();
         processor = null;
         return result;
         // Start the transmission
         processor.start();
         return null;
    * Use the RTPManager API to create sessions for each media
    * track of the processor.
    private String createTransmitter( Vector targets) {
         // Cheated. Should have checked the type.
         PushBufferDataSource pbds = (PushBufferDataSource)dataOutput;
         PushBufferStream pbss[] = pbds.getStreams();
         rtpMgrs = new RTPManager[pbss.length];
         localPorts = new int[ pbss.length];
         SessionAddress localAddr, destAddr;
         InetAddress ipAddr;
         SendStream sendStream;
         int port;
         SourceDescription srcDesList[];
         for (int i = 0; i < pbss.length; i++) {
         // for (int i = 0; i < 1; i++) {
         try {
              rtpMgrs[i] = RTPManager.newInstance();     
              port = local_data_port + 2*i;
              localPorts[ i]= port;
              localAddr = new SessionAddress( InetAddress.getLocalHost(),
                                  port);
              rtpMgrs.initialize( localAddr);          
              rtpMgrs[i].addReceiveStreamListener(this);
              rtpMgrs[i].addRemoteListener(this);
         for( int k= 0; k < targets.size(); k++) {
              Target target= (Target) targets.elementAt( k);
              int targetPort= new Integer( target.port).intValue();
              addTarget( localPorts[ i], rtpMgrs[ i], target.ip, targetPort + 2*i);
              sendStream = rtpMgrs[i].createSendStream(dataOutput, i);          
              sendStream.start();
         } catch (Exception e) {
              e.printStackTrace();
              return e.getMessage();
         return null;
    public void addTarget( String ip, String port) {
         for (int i= 0; i < rtpMgrs.length; i++) {
         int targetPort= new Integer( port).intValue();
         addTarget( localPorts[ i], rtpMgrs[ i], ip, targetPort + 2*i);
    public void addTarget( int localPort, RTPManager mgr, String ip, int port) {
         try {
         SessionAddress addr= new SessionAddress( InetAddress.getByName( ip),
                                  new Integer( port).intValue());
         mgr.addTarget( addr);
         tx.addTargetToList( localPort + "", ip, port + "");
         } catch( Exception e) {
         e.printStackTrace();
    public void removeTarget( String ip, String port) {
         try {     
         SessionAddress addr= new SessionAddress( InetAddress.getByName( ip),
                                  new Integer( port).intValue());
         for (int i= 0; i < rtpMgrs.length; i++) {
         rtpMgrs[ i].removeTarget( addr, "target removed from transmitter.");
         } catch( Exception e) {
         e.printStackTrace();
    boolean looping= true;
    public void controllerUpdate( ControllerEvent ce) {
         System.out.println( ce);
         if( ce instanceof DurationUpdateEvent) {
         Time duration= ((DurationUpdateEvent) ce).getDuration();
         System.out.println( "duration: " + duration.getSeconds());
         } else if( ce instanceof EndOfMediaEvent) {
         System.out.println( "END OF MEDIA - looping=" + looping);
         if( looping) {
         processor.setMediaTime( new Time( 0));
              processor.start();
    public void setLooping( boolean flag) {
         looping= flag;
    public void update( ReceiveStreamEvent event) {
         String timestamp= getTimestamp();
         StringBuffer sb= new StringBuffer();
         if( event instanceof InactiveReceiveStreamEvent) {
         sb.append( timestamp + " Inactive Receive Stream");
         } else if( event instanceof ByeEvent) {
         sb.append( timestamp + " Bye");
         } else {
         System.out.println( "ReceiveStreamEvent: "+ event);
         tx.rtcpReport( sb.toString());     
    public void update( RemoteEvent event) {     
         String timestamp= getTimestamp();
         if( event instanceof ReceiverReportEvent) {
         ReceiverReport rr= ((ReceiverReportEvent) event).getReport();
         StringBuffer sb= new StringBuffer();
         sb.append( timestamp + " RR");
         if( rr != null) {
              Participant participant= rr.getParticipant();
              if( participant != null) {
              sb.append( " from " + participant.getCNAME());
              sb.append( " ssrc=" + rr.getSSRC());
              } else {
              sb.append( " ssrc=" + rr.getSSRC());
              tx.rtcpReport( sb.toString());
         } else {
         System.out.println( "RemoteEvent: " + event);
    private String getTimestamp() {
         String timestamp;
         Calendar calendar= Calendar.getInstance();
         int hour= calendar.get( Calendar.HOUR_OF_DAY);
         String hourStr= formatTime( hour);
         int minute= calendar.get( Calendar.MINUTE);
         String minuteStr= formatTime( minute);
         int second= calendar.get( Calendar.SECOND);
         String secondStr= formatTime( second);
         timestamp= hourStr + ":" + minuteStr + ":" + secondStr;     
         return timestamp;
    private String formatTime( int time) {     
         String timeStr;
         if( time < 10) {
         timeStr= "0" + time;
         } else {
         timeStr= "" + time;
         return timeStr;
    * Stops the transmission if already started
    public void stop() {
         synchronized (this) {
         if (processor != null) {
              processor.stop();
              processor.close();
              processor = null;
         for (int i= 0; i < rtpMgrs.length; i++) {
         rtpMgrs[ i].removeTargets( "Session ended.");
              rtpMgrs[ i].dispose();
    public String createProcessor() {
         if (locator == null) {
         return "Locator is null";
         DataSource ds;
         DataSource clone;
         try {
         ds = javax.media.Manager.createDataSource(locator);
         } catch (Exception e) {
         return "Couldn't create DataSource";
         // Try to create a processor to handle the input media locator
         try {
         processor = javax.media.Manager.createProcessor(ds);
         processor.addControllerListener( this);     
         } catch (NoProcessorException npe) {
         return "Couldn't create processor";
         } catch (IOException ioe) {
         return "IOException creating processor";
         // Wait for it to configure
         boolean result = waitForState(processor, Processor.Configured);
         if (result == false)
         return "Couldn't configure processor";
         // Get the tracks from the processor
         TrackControl [] tracks = processor.getTrackControls();
         // Do we have atleast one track?
         if (tracks == null || tracks.length < 1)
         return "Couldn't find tracks in processor";
         // Set the output content descriptor to RAW_RTP
         // This will limit the supported formats reported from
         // Track.getSupportedFormats to only valid RTP formats.
         ContentDescriptor cd = new ContentDescriptor(ContentDescriptor.RAW_RTP);
         processor.setContentDescriptor(cd);
         Format supported[];
         Format chosen;
         boolean atLeastOneTrack = false;
         // Program the tracks.
         for (int i = 0; i < tracks.length; i++) {
         Format format = tracks[i].getFormat();
         if (tracks[i].isEnabled()) {
              supported = tracks[i].getSupportedFormats();
              // We've set the output content to the RAW_RTP.
              // So all the supported formats should work with RTP.
              // We'll just pick the first one.
              if (supported.length > 0) {
              if (supported[0] instanceof VideoFormat) {
                   // For video formats, we should double check the
                   // sizes since not all formats work in all sizes.
                   chosen = checkForVideoSizes(tracks[i].getFormat(),
                                       supported[0]);
              } else
                   chosen = supported[0];
              tracks[i].setFormat(chosen);
              System.err.println("Track " + i + " is set to transmit as:");
              System.err.println(" " + chosen);
              atLeastOneTrack = true;
              } else
              tracks[i].setEnabled(false);
         } else
              tracks[i].setEnabled(false);
         if (!atLeastOneTrack)
         return "Couldn't set any of the tracks to a valid RTP format";
         // Realize the processor. This will internally create a flow
         // graph and attempt to create an output datasource for JPEG/RTP
         // audio frames.
         result = waitForState(processor, Controller.Realized);
         if (result == false)
         return "Couldn't realize processor";
         // Set the JPEG quality to .5.
         setJPEGQuality(processor, 0.5f);
         // Get the output data source of the processor
         dataOutput = processor.getDataOutput();
         return null;
    static SessionAddress destAddr1, destAddr2;
    * For JPEG and H263, we know that they only work for particular
    * sizes. So we'll perform extra checking here to make sure they
    * are of the right sizes.
    Format checkForVideoSizes(Format original, Format supported) {
         int width, height;
         Dimension size = ((VideoFormat)original).getSize();
         Format jpegFmt = new Format(VideoFormat.JPEG_RTP);
         Format h263Fmt = new Format(VideoFormat.H263_RTP);
         if (supported.matches(jpegFmt)) {
         // For JPEG, make sure width and height are divisible by 8.
         width = (size.width % 8 == 0 ? size.width :
                        (int)(size.width / 8) * 8);
         height = (size.height % 8 == 0 ? size.height :
                        (int)(size.height / 8) * 8);
         } else if (supported.matches(h263Fmt)) {
         // For H.263, we only support some specific sizes.
         if (size.width < 128) {
              width = 128;
              height = 96;
         } else if (size.width < 176) {
              width = 176;
              height = 144;
         } else {
              width = 352;
              height = 288;
         } else {
         // We don't know this particular format. We'll just
         // leave it alone then.
         return supported;
         return (new VideoFormat(null,
                        new Dimension(width, height),
                        Format.NOT_SPECIFIED,
                        null,
                        Format.NOT_SPECIFIED)).intersects(supported);
    * Setting the encoding quality to the specified value on the JPEG encoder.
    * 0.5 is a good default.
    void setJPEGQuality(Player p, float val) {
         Control cs[] = p.getControls();
         QualityControl qc = null;
         VideoFormat jpegFmt = new VideoFormat(VideoFormat.JPEG);
         // Loop through the controls to find the Quality control for
         // the JPEG encoder.
         for (int i = 0; i < cs.length; i++) {
         if (cs[i] instanceof QualityControl &&
              cs[i] instanceof Owned) {
              Object owner = ((Owned)cs[i]).getOwner();
              // Check to see if the owner is a Codec.
              // Then check for the output format.
              if (owner instanceof Codec) {
              Format fmts[] = ((Codec)owner).getSupportedOutputFormats(null);
              for (int j = 0; j < fmts.length; j++) {
                   if (fmts[j].matches(jpegFmt)) {
                   qc = (QualityControl)cs[i];
                   qc.setQuality(val);
                   System.err.println("- Setting quality to " +
                             val + " on " + qc);
                   break;
              if (qc != null)
              break;
    * Convenience methods to handle processor's state changes.
    private Integer stateLock = new Integer(0);
    private boolean failed = false;
    Integer getStateLock() {
         return stateLock;
    void setFailed() {
         failed = true;
    private synchronized boolean waitForState(Processor p, int state) {
         p.addControllerListener(new StateListener());
         failed = false;
         // Call the required method on the processor
         if (state == Processor.Configured) {
         p.configure();
         } else if (state == Processor.Realized) {
         p.realize();
         // Wait until we get an event that confirms the
         // success of the method, or a failure event.
         // See StateListener inner class
         while (p.getState() < state && !failed) {
         synchronized (getStateLock()) {
              try {
              getStateLock().wait();
              } catch (InterruptedException ie) {
              return false;
         if (failed)
         return false;
         else
         return true;
    * Inner Classes
    class StateListener implements ControllerListener {
         public void controllerUpdate(ControllerEvent ce) {
         // If there was an error during configure or
         // realiz

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    ALSO, IF I PURCHASE THE PROGRAM FOR UPDATING DRIVERS, WILL THAT PROGRAM ALSO INSTALL THE NEW AUDIO/VIDEO DRIVERS AND UNINSTALL THE FORMER ONES SO THAT I DON'T HAVE TO GO THROUGH SO MANY STEPS BY MYSELF. I FIND THE DIRECTIONS TO DO THIS FOR MYSELF VERY COMPLICATED.

    Hi, I would like to assist you on this matter, however I would need some information from you first.  I see that you are running windows 8. What is the make and model number of the computer that you are using?  The windows 8 that you are using, is it a 32 bit or a 64 bit operating system?  Please write back and I will be happy to do research on this issue.
    Thank you
    Waterboy71
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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

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