No audio streaming my movies

I have some movies stored in the "Cloud" and when I access them with my iPad Air, the video is fine but there is no audio. Does anyone know how to fix this. I should say that local movies stored on the iPad Air work fine and accessing the movies in the "Cloud" from a computer works fine--I get both audio and video perfectly. Also, my iPad software is "up to date". I am beginning to suspect a bug in the iPad iOS. I would greatly appreciate a solution.

Try close all inactive apps in the Task Bar and reboot iPad.

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No audio streaming my movies

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