No audio when importing AVCHD files form Sony A7 into premiere pro

for over a year i have tried to import AVCHD files into premiere pro.. I get no audio, I have tried everything, changing the file extension, re installing, importing through prelude, using the media browser. I have used every setting in the camera but to no avail...
Please Adobe I am at my wits end i don't know what to do... i tried it in my friends computer and it worked so why not mine ?

Does your friend have EXACTLY the same computer software and hardware?
More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

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    Does your friend have EXACTLY the same computer software and hardware?
    More information needed for someone to help... please click below and provide the requested information
    -Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

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