No audio when importing mp4 files into iTunes.

Since recently, whenever I import an MP4 of M4V file into iTunes, it either deletes the audio, or the video becomes shocky.
When I play the same files in VLC they do work. That is great and all, but since I use Apple TV I need them to work in iTunes.
I've tried to delete and re-import the files. I've also tried to download different versions of the same files, which also didn't work.
To me it seems like the problem lies within iTunes.. but I'm not really a computer wiz.
Anyone else have this problem and know how to fix this?
Thanks in advance.

Does your friend have EXACTLY the same computer software and hardware?
More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

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