No audio when published

I'm a newbee and can't figure out why there is no audio
output when I publish a file in which the preview works great. I
made the .cp file from a template I downloaded from Adobe.
Everything seems OK until I try to publish it.
Any help would be gratefully appreciated.

Welcome to our community, Evergreen
When you click the Publish button you should see the Publish
dialog. Click the Preferences... button on the right side. This
should display the Preferences dialog at the Project > Settings
node. On this dialog is a check box near the bottom that is
labeled: "Include audio when project is generated"
If the check box is clear with no check mark, that's likely
the issue. Click to place a check mark there and you should be set.
Not sure what to advise if it has a check mark in it. Perhaps
try fiddling with other settings and test.
Cheers... Rick

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No audio when published to HTML 5

Hello,
Im using Captivate 7. I have a project with a video that has audio in the video, and also a couple small audio clips that are all on different pages, these are activated through an click button. The problem is when I publish to HTML 5 I lose all audio. The audio in the video is gone and the audio on the buttons is gone. If I publish to SWF all the audio is available and working correctly. It does not matter if I play the HTML on a mac, pc, ipad, etc etc there is no sound. The thing that is really stumping me is when I play the project through captivate the audio is correct, it is just when I publish all audio is gone.
Any ideas?
Thanks,

MMDENT,
I did not have audio attached to an image. The audio was 3 slides in and was a youtube streamed video an advanced action for when correct they got a clapping sound.
The corrupt image came from the preloader image. File>project info>start and end.
The way I found this was by going through each property one by one until issue was found.

IMovie '11 problem with audio when publishing to youtube or exporting, help

I recently got iMovie '11 and its kinda buggy. One problem is when you try to publish a long (above 1 min.) the audio periodically skips forward in the video, but when you play it directly from imovie there is no problem. is there a way to fix this or get around it, because it is super annoying.

I have been having the same problem. I have been using a PC for the past 5 years and using Pinnacle Studios, I had a Mac before using the PC but never owned one , I finally bought one during Thanks giving and started working on my next video on iMovie. Everything runs great but when you play back the video on imovie without moving the mouse or pausing it , some areas of the video itself, NOT THE SONG, will be cut off but when i put the mouse over the clip that has sound its there!!! What i finally did was import the video to my pc find every clip that had missing sound and put the sound in one by one. and all videos are the same file! if you want to see the that had missing audio here it is:
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heres the video after i fixed everything:
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Choppy audio when publishing for review - Captivate 4

I dig the review feature -- but, when I tried to publish a
project for review, the result plays back rather choppy.
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Try following this link:
http://bdld.blogspot.com/2009/03/fixing-sound-in-adobe-captivate.html[L=Link
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If you have VISTA-64, then you must run as ADMIN and you must
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Background audio not adjusting after project is paused when published to Flash. Any suggestions?

Hello,
I'm working with:
Captivate 6
Mac OS X 10.8.2
Flash Player is updated to most recent version
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I've to remove and re-add the background audio, uninstall and reinstall Captivate, adjust the background and slide volume levels, uncheck loop audio, and pretty much any audio settings and publish settings I can think of.
Can someone else with the same OS and Captivate version try and see if they encounter the same problem when publishing to Flash?
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Thank You!

Hi folks
Sorry, I don't have a fix to offer. Only an observation. I'm rather surprised to see this many folks actually USING background audio. I say that, because I have facilitated hundreds of Captivate classes over the years. And there are lots of folks with Instructional Design background that attend. And in so many of the classes, when we reach the audio section and we cover how to use Background Audio, the same comment is made.
The comment is that generally speaking, it is their opinion that from an Instructional Design standpoint, background music is a "no no" and should be avoided because it detracts from the learning objective.
Perhaps the link below will help.
Click here
Cheers... Rick

Help: Cap 5 on Mac, Audio drops one word when published (sometimes)

I am really struggling with this one ... 5 animated slides from PPT. Voice-over recording done in Cap 5 to slides. Works fine. Import .wav to background slide. works fine. BUT one word is getting dropped between slides 1 and 2. If I edit the audio the word doesn't drop -- sounds fine. I can get it to sound fine in the preview, but when published the word drops. But when the published file is re-played the second time, the audio doesn't drop! any suggestions as to how to be sure this will play properly every time? Thanks!
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How much free space is left on the hard drive?

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a very frustrated mac user.

I gave up on your page because the file size is absurd.
Your source files are AIFF format (raw CD quality audio) that measures 10 MB's per minute. I don't have the time to wait for 6 of these files to load in your single page:
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Audio not working on one slide when publishing to HTML5

I'm in Captivate 8. In one slide in my project no slide audio will play when published to html5. I've tested in Chrome and IE 11. In Chrome, I see the 'speaker' icon that appears when audio or video is running but no sound comes up. (The speaker appears for the length of the audio file ~5 sec) All other slides are fine, and the slide audio plays correctly if I use F3 or F10 to preview the slide inside Captivate.
The slide in question is a 'menu' only reached via an advanced action. I know the advanced action is not the culprit - if I change it to jump to a different slide, the audio on that slide plays without problem.
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Hi Lieve,
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The action was created from a shared action and my colleague and I have used it in multiple other modules without this error.
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Audio problems when publishing to YouTube with Adobe Captivate 5.5

I was using Audacity to record audio, then importing the audio into Adobe Captivate 5.5. One I recorded earlier, before my computer was changed, but published into YouTube after it was changed published fine. But now, after doing recordings with Audacity and within Captivate itself, on different computers and everything, I am getting no sound when publishing to YouTube. It sounds fine in Captivate, but I get zilch sound in YouTube. I have tried different computers to record and listen to the video, different microphones, different audio levels, but to no avail. What am I doing wrong?

Hi there
I'm a simpleton at heart.
Have you tried ensuring that the speaker icon isn't muted?
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

CP4 - Audio out of sync when publish to AVI

Hi Everyone,
I'm having a problem when I create a presentation using most screen demonstrations where when I try to publish to AVI the audio moves out of whack.
I am running a Vista PC with lots of RAM.
When I publish to Flash it works fine... but we got this thing so that it would produce an AVI !
Any ideas? I have played around with screen capture and encoding settings but to no avail.
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Hello there,
I am very sorry to hear that you have encountered problems when publishing to AVI. Since when you publish to SWF you do not experience the same problems, I would strongly recommnend that you report this issue to the Captivate team using the web address I have included below.
Adobe Captivate Feature Request/Bug Report Form
I have seen some issues with the AVI converter and it would be useful if the CP team could inspect your source Captivate file.
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SoThink SWF To Video Converter
Best - Mark
Visit the macrofireball blog

Audio not working when published

When I record an audio clip within Captivate, although I can
hear it when previewing that one slide, I can't hear it when
previewing multiple slides or viewing the published movie. I know
it has nothing to do with push-buttons or other elements on the
slide (I've tried recording on blank slides, with the same result).
I've also tried exporting the audio files and listening to
them in Windows Media Player, and they work just fine (both the
.wav and .mp3 versions). This problem just started happening today.
For the last several months I've recorded tons of audio on several
different movies with no problems, but now it's not working.
I'm even worried that this issue is somehow corrupting some
of my CP files. Even after I delete all of the audio clips from the
slides they were on, and saving the CP file to a different name (it
contains 30 slides and is about 2MB), when I view the Bandwidth
Analysis, the Video size for Slide 1 shows 546KB, even though Slide
1 contains very minor things (an image and a text caption)--the
same kinds of elements as on every other slide, all of which have a
Video size of approximately 20KB.
So I inserted a blank slide after Slide 1 and copied the
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slide, then viewed the Bandwidth Analysis again, and the new slide
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suddenly takes on the same huge Video size in the Bandwidth
Analysis as the previous Slide 1.
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Teri, do this for me, if you would, please:
Check "
Movie > Preferences > Preferences tab > (check)
"Include Audio When Movie Is Generated".
Did that help?
To Everyone Monitoring This Thread: Another easily
overlooked troublemaker is the "Audio" icon (tiny speaker) located
beneath the timeline when you are viewing a single slide
(duh - sorry, brain fart - of course that's when yo see it because
the timeline isn't visible until you go to Edit mode - double duh).
Anyway, if you click it, you will turn audio off for
all single-slide previews - note ... I said ONLY previews of
the currently open slide. This will NOT affect other previews, nor
will it affect audio in the published product . . .
Hope this info helped some - have a good weekend!
.

Audio not synching when published

Hello everyone. I'm working in Captivate 4, (purchased, not
trial). I'm relatively new user, but have been working intensely
for about a two months developing a tutorial for my client.
The audio portion does not synch properly with the video
after publishing to an AVI file.
My project previews correctly, (entire file is 117 slides, 9
minutes long.)
However, after publishing to an AVI file, the audio does not
match up with the video - the audio playback is slightly slower,
and after 2 minutes, has lapped the slide. Most of my slides
average 2-6 seconds long.
I tried different publish settings, but have not found
anything to work, although changing some settings have improved the
output somewhat.
Does anyone have any suggestions for me?
This file will be published on YouTube. This is a
demonstration video only.
My audio was developed using text to speech, (so no music
quality sound is required) and each slide has one audio file per
slide, (nothing embedded.)
Settings I chose were:
Video Format: MJPEG Compressor (tried Indeo, but syncing was
worse)
Audio: PCM (only choice)
Encoding: FM Radio (64) and 11.025 KHz Frequency
Encoding Speed 5
I restarted, and do not have any other program actively
running (except Kasperski)
We recently reformatted the hard drive on this machine, took
every program off, defragmented, so the system is very lean and
clean.
Added more memory, so now we have 3 GIG of memory.
Running XP, the only installed programs are MS Office,
Kasperski, and Captivate.
Any help, or advice on best setting or configurations, would
be greatly appreciated!
Thanks!
Adriana

Teri, do this for me, if you would, please:
Check "
Movie > Preferences > Preferences tab > (check)
"Include Audio When Movie Is Generated".
Did that help?
To Everyone Monitoring This Thread: Another easily
overlooked troublemaker is the "Audio" icon (tiny speaker) located
beneath the timeline when you are viewing a single slide
(duh - sorry, brain fart - of course that's when yo see it because
the timeline isn't visible until you go to Edit mode - double duh).
Anyway, if you click it, you will turn audio off for
all single-slide previews - note ... I said ONLY previews of
the currently open slide. This will NOT affect other previews, nor
will it affect audio in the published product . . .
Hope this info helped some - have a good weekend!
.

Captivate 8 crashes when publish "near CD quality" audio

When publishing a project using "Near CD quality" in the size/quality settings, Captivate 8 crashes midway through the publishing process. I can split the project in 2 parts and it will publish successfully. I am running Captivate as an administrator. My system: Intel Core i7-4700MQ CPU @ 2.40GHz, 8 GB DDRS RAM, GeForce GT755M, Samsung SSD 840 EVO 250GB (125GB available)

It appears, looking through the crash log, that this particular project/file has become corrupted so...
I would suggest you use the Selective Track Import feature in Logic and see how much of it you can rescue...
See....
http://www.apple.com/logicpro/how-to/#logicpro-transfer
and
http://documentation.apple.com/en/logicpro/usermanual/index.html#chapter=7%26sec tion=6%26tasks=true
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Using Adobe Presenter 7 when published to PDF video files do not play just a blank page, any ideas?

Using Adobe Presenter 7 when published to PDF video files do not just a blank page, any ideas? I am using office 2010 and Adobe Acrobat 9 on my PC any suggestions would be very helpful as the audio and slides work fine though no SWF files work just a blank white screen
Thanks

The problem seems to be with Acrobat 9. Can you share any such pdf generated from presenter at [email protected]
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When publishing video files in H.264 format, I get the error "No rendered photo exists on disk"

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If I select "Original, unedited file" for "Video Format" instead, the videos are published. Also, if I manually export the videos (without using the Publishing functionality), the export works.
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Thanks Brett, I'll try to recreate it
I just tried to export it again but this time to the desktop, not a Sandisk USB, and this time it created 4 different files, one being audio only and when I tried to play/open the others it gave a 'server error' dialogue window and I couldn't get a screen shot while this was open.

No audio when published

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