No audio with music videos or movie previews in iTunes

Does anyone know of a fix for the (apparently well-known) no audio with music videos, movie trailers, TV shows, etc?
Running the latest version of both iTunes and QT on my Dell with Windows XP, but all I get is very choppy sound. Sometimes, no sound at all.
Regular music, however, plays fine (both bought and previewed).
Any help? Thank you.

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No audio with music videos or movie previews in iTunes

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