No audio with video chat, but it works with screen sharing...

I've got a friend who just upgraded to snow leopard. We're both using iMacs. My computer is working find, and I have audio and video with other people.
When we video chat, there is no audio. When I screen share with her computer, with her seeing my desktop or me seeing her desktop, the audio works.
No mute buttons are down, I've checked system preferences (sound) everything is right.
Any ideas?

HAs she checked that System Preferences > Sound > Input is listing and has her Mic Selected ?
Is he r Volume high enough in the same place ?
In her Video Menu is the "Microphone " Enabled" ticked ?
In iChat Menu > Preferences > Video Section is the same Mic listed ?
Do the response bars move under the Preview when she talks ?
During a Chat in Your Connection Doctor (Video Menu) is she sending any Audio ?
IS she showing as having a log more Bit Rate than you ?
9:41 PM Wednesday; September 23, 2009
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

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    Help please we've been trying everything with the firewalls and everything. He has a macbook and I have the pro but I don't think that it should make a different cause my roommate and I can video chat. Please help ASAP

    Hi,
    This bit...
    Chat ended with error -8
    Video Conference Error Report:
    Video Conference Support Report:
    Video Conference User Report:
    Binary Images Description for "iChat":
    Says the ports are not open.
    Mostly ones like this with no actual detail (the Binary Images are not needed) implies port 5060 (or other SIP ports) are not open.
    If you have allowed these in the Mac Firewall and they are allowed/opened in your router and/or modem then it could be your ISP or college network
    9:56 PM Saturday; September 22, 2007
    Message was edited by: Ralph Johns (UK)

  • Video freez but voice works

    when i try to video chat it works for 30 sec then the person im chating withs video freezez but audio still works great. i checked and conection says its fast. i also checked if my lap top had all requirerments and it does. I asked the other person and said it only does it when she chats with me,so its on my end. my video to her she said was perfect...anything else i can try ?  I also attached info
    Attachments:
    DxDiag.zip ‏9 KB

    Try to uninstall the currently installed Skype version and install the previous 6.14.0.104 version using the download links provided here:
    http://community.skype.com/t5/Windows-desktop-client/ASUS-USB2-0-Webcam-not-recognized-by-Skype-6-18...
    Make sure to disable automatic updates:
    Tools -> Options -> Advanced -> Automatic updates ->Turn off automatic updates

  • Lion to Snow Leopard missing audio during video chat

    Hello,
    After upgrading one of my MacBook Pros to Lion, I've been encountering a consistent problem when attempting to engage in a video chat with my parents who are using a MacBook that is still running Snow Leopard.
    Prior to the Lion upgrade, video chats worked flawlessly, but after the Lion upgrade, the audio coming from the Snow Leopard machine is completely gone. Video alone works fine in both directions, and the Snow Leopard client is receiving audio from the Lion client, but the Lion client is not receiving any audio from the Snow Leopard client according to the iChat connection doctor.
    Not a missing update/firmware issue-
    Both machines have all the latest OS updates applied.
    Not a hardware deficiency issue-
    Both machines were able to engage in flawless video chats using iChat prior to one machine being upgraded to Lion.
    Not a bandwidth issue-
    MacBook Pro (Lion) is hard wired to an ethernet connection which ties into a fiber optic connection 100Mbit/100Mbit (down/up).
    MacBook (Snow Leopard) is hard wired to an ethernet connection tied into a AT&T Uverse connection 24Mbit/3Mbit (down/up).
    As a troublshooting step, each machine was tested with iChat bandwidth limitation set to 500k, 1Mbit, and 2Mbit.
    Not a ports issue-
    As a troublshooting step, both machines were placed into each respective LAN/WAN DMZ.
    Not a firewall issue-
    Both machines are not running with a firewall enabled.
    Not a network configuration issue-
    Video chat continues to work flawlessly between Snow Leopard only clients from the same networks over the Internet (tested with additional Snow Leopard clients on my end that have yet to be upgraded to Lion).
    Not a microphone or sound configuration issue
    First thing checked, double checked, and checked again.
    After checking the connection doctor within iChat during one of the problematic video chats, it reveals that "audio quality" from the Snow Leopard client is always 0%.
    Has anyone else encountered this problem?  Moreover, is there a solution?
    BTW, Facetime video calls between all clients work fine, but we all hate Facetime and prefer to continue using iChat.
    Any help would be sincerely appreciated.
    Thank you.

    Hi,
    SoundFLower is an Add-on to the System that then appears in the System Preferences > Sound pane as well as being an App.
    It allows the Mic (or input device) to be used by two apps at once.
    It can also take the output of one app and get in to another.
    Sound.
    IN certain versions of iChat and with certain Headsets you can have issues if the iChat is set "first" the the System Preferences are set Second.
    In both iChat and System Preferences > Sound > Input chose any other device/input other that the propsed headset.
    The chose the Headset's mic for the System Preferences
    Now set the mic for iChat
    Repeat for System Preferences > Sound > Output and the Headphone side.
    What is Arriving
    Whilst a chat is going on open the Connection Doctor (Video Menu)
    On the Stats tab/button you will get a live read out of Bitrate and Framerate and a visual representation of the incoming Video and Audio feed.
    Bit rate will vary based on what you pay for and what the Bandwidth Settings is. (you can change it "Live" during a  chat and see the Buffering change the rate slowly).
    The Framerate should be at least 15fps
    Intels can be higher whit 30fps being the top rate.
    The Visual bars should be green and 100%
    They may vary if your service varies to much.
    Buffering
    Any Internet service will vary.
    iChat has  buffering mechanism to cope with this
    Earlier versions of iChat were limited by the Quicktime Streaming setting that used to be in System Preferences (Up until Leopard).
    Now iChat and Messages can make use of All your bandwidth.
    The Buffering will drop frames in an effort to keep up if someone is sending more data than you can handle.
    There comes a point when it judges it will lose sense of the Audio due the number of dropped frames and it will cut the Audio.
    If the Audio bar is showing nothing then check the Bitrate.
    Let me know what you see.
    Comparisons with you other computer would be useful.
    9:21 PM      Monday; October 8, 2012
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Audio and Video Chat problems

    I have a G5 at home and have a MacBook Pro on the road and I am trying to video chat with my finacee (me using my mac account, her using an AOL IM account). We can text chat and send files through iChat, but if we try audio or video chat we both get the following error message. We both tried a test buddy (appleu3test01) and it worked fine, but we still can not chat with each other. I don't know what else to do.
    There was a communication error during your chat. iChat encountered errors while communicating with participants in this chat. You can send details about the problems to Apple to help improve future versions of iChat.
    Details:
    Date/Time: 2006-12-18 00:24:29.767 +0000
    OS Version: 10.4.8 (Build 8N1037)
    Report Version: 4
    iChat Connection Log:
    AVChat started with ID 3420032075.
    [email protected]: State change from AVChatNoState to AVChatStateWaiting.
    0x19d159e0: State change from AVChatNoState to AVChatStateInvited.
    0x19d159e0: State change from AVChatStateInvited to AVChatStateConnecting.
    [email protected]: State change from AVChatStateWaiting to AVChatStateConnecting.
    [email protected]: State change from AVChatStateConnecting to AVChatStateEnded.
    Chat ended with error -8
    0x19d159e0: State change from AVChatStateConnecting to AVChatStateEnded.
    Chat ended with error -8
    Video Conference Error Report:
    Video Conference Support Report:
    Video Conference User Report:
    Binary Images Description for "iChat":
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    Video Conference Error Report:
    Video Conference Support Report:
    Video Conference User Report:
    Binary Images Description for "iChat":
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    Which Ports and WHY http://www.ralphjohnsuk.dsl.pipex.com/page3.html
    Other Log views
    Scroll down this page http://www.ralphjohnsuk.dsl.pipex.com/page16.html
    Options to check.
    Your Mac Firewall - Has it got the iChat A?V ports if ON ?
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