No audio with video Premiere 11, distorted work area

I downloaded Premiere 11 onto my Macbook Pro. I have 2 issues, I have no audio on videos or with narration. Mp3's play fine. When I bring media into the work space, every thing is distorted and I can't see where I am dropping it or what I am doing with it. We have Premiere 11 on my husbands Mac and it works fine. Any help would be appreciated.

nursesharonhaz
Thanks for the details. Moving forward...assuming that all new projects behave the same with regard to your problem media in your Premiere Elements 11 Mac.
1. Narration. Please create a .wav narration clip in the free audio editor named Audacity and import them into Premiere Elements 11 Mac with the project's Add Media/Files and Folder/Project Assets from where you drag it to the Timeline Narration Track.
2. MOV File. What is the brand/model/settings for the camera that recorded that video?
Double check to assure that you have the latest version of QuickTime installed on your computer with Premiere Elements 11 Mac.
How does the editing workspace distorts weirdly when the .mov file is dragged from Project Assets to Video Track 1 of the Timeline?
Do MaxBook Pro have themes as does Windows (Aero, Basic, and High Contrast)?
3. Miscellaenous. Delete the Adobe Premiere Elements Prefs file in the 12.0 Folder
Users\Libraries\............\Adobe\Premiere Elements\12.0
For Mac, I am not sure if the ......is Preferences or Application Support
I am wondering about your Intel Iris video card/graphics card. Need to find out if there is any history on that with Premiere Elements.
If none of the above presents as contributing to the core issue, then let us try downloading a new source of installation files. Please do so from
the following web site. We will be using installation files for Premiere Elements 11 tryout into which you can insert your purchased serial number.
Photoshop Elements 11 Direct Download Links: Free Trials, Premiere | ProDesignTools
You can also look at the Premiere Elements 12 tryout to determine if there is any difference in behavior between 11 and 12.
Adobe Photoshop Elements 12 Direct Download Links, Premiere too | ProDesignTools
Let us see if any of the above has any impact on your situation.
Thanks.
ATR

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