No backup fuction since upgrading to latest iphone 5

I upgraded to the latest ioS as suggested by iTunes and now the damm thing won't back up ??
Please help ??

Yep got new iphone 5 - tried to synch and back up contacts on OLD iphone 4 but itunes won't allow it - the iphone tag just disappears and even when it has confirmed synch has finished - no it hasn't - nothing works and Apple simply do not make the upgrade experience a rewarding one and after phoning their advice is 'take the phones into a vodafone store and they will do it for you' - so much for technology and customer satisfaction - worst expereince I've ever had

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    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
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