"No Backups Available" when trying to restore new iPhone

I have a new iPhone and tried to backup from iCloud but it says "no backups available" - is this because this new phone is on 5.0.1 and the old phone was on 5.1?

That means that you have an encrypted backup. When the backup was created, you had to have entered a password for the backup. If you do not remember that password, then you cannot use that backup without finding a way to decrypt the backup, which Apple does not support. A google search for "iTunes Backup decryption" should yeild results.

Similar Messages

  • When trying to restore my iphone 3 i get error 1015, please help?

    Hi,
    When trying to restore my iphone I got an error 1015 and it says the iphone cannot be restored. What should I do next?

    This Error is often received when the iPhone has the iPad baseband installed. So iTunes sees a higher number in your iPhone and gives downgrade Error 1015, because iPad baseband is numerically higher than iPhone 3G baseband. You will have to search the Web for the complete fix which in now available.

  • HT201210 what is error (1618) when trying to restore an iphone 5

    what is error (1618) when trying to restore an iphone 5???

    Try uninstalling iTunes, restart your computer and re-install iTunes.

  • My iphone says an unknown error occurred (9) when trying to restore in iphone recovery mode

    my iphone says an unknown error occurred (9) when trying to restore in iphone recovery mode

    Hey there ejs11201,
    I see that you are getting an error code when attempting to restore your iPhone. Here is an article that addresses that specific code with some troubleshooting steps and will help you resolve the issue:
    Check your security software
    Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
    Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
    Get help with iOS update and restore errors - Apple Support
    https://support.apple.com/en-gb/TS3694
    Thanks for coming to the Apple Support Communities!
    Regards,
    Braden

  • When trying to restore my iphone its says unknown error (-1) what should i do??

    when trying to restore my iphone its says unknown error (-1) what should i do??

    http://support.apple.com/kb/TS3694
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • Getting erorr (error =-3259) when tried to restore my iphone using iturnes...need help

    I have got error (error = -3259) when tried to restore my iphone using itunes...unable to download the iphone software. I have tried serval times but the same issue happening again and again Anyone can help with this issue?

    http://ipod.about.com/od/itunesproblems/qt/Fixing-Itunes-Error-3259.htm

  • When trying to restore my iphone "unknown error"(-1) shows up.?/ any tips??

    when trying to restore my iphone "unknown error"(-1) shows up.?/ my phone is stuck on the page where the itunes icon and the usb show...dont know what to do,...any one pls helppp thanx.

    My phone and Ipod both now say could not acrivate.  Activation server is temporarily unavailable.  Could this have something to do with it?

  • HT201210 I continue to get an error 37 message when trying to restore my iphone 3GS which crashed after trying to upload the last update. Does anyone else have this problem?

    I continue to get an error 37 message when trying to restore my iphone 3GS which crashed after trying to upload the last update. Does anyone else have this problem?

    Did you manage to fix the issue?
    I have exactly the same issue as described above : I installed the update 5.1.1 on my iphone 3GS and since then, I can not turn it on anymore. In Itunes, I get an error 37 when I am doing a restauration and it stops.
    This error has nothing to do with firewall : I tried to restore the phone on several computers, including in an Apple reseller and it did not work anywhere.
    I spent several hours on phone with the hotline from Apple which arrived to the conclusion that it is a hardware issue, but the phone was working perfectly fine until I installed this update!

  • HT1414 i keep getting a message saying 'the iphone software update server could not be contacted' when trying to restore my iphone. Any ideas on how I can rectify this? Thank you

    i keep getting a message saying 'the iphone software update server could not be contacted' when trying to restore my iphone. Any ideas on how I can rectify this? Thank you

    Thank you. No my phone hasnt been jailbroke, therefore I'll keep trying.

  • It says "request resource not found" when trying to restore my iphone 4s

    it says "request resource not found" when trying to restore my iphone 4s

    This article is for iPhones that are unable to be restored.
    You may have to try recovery mode (as described below) more than once.
    http://support.apple.com/kb/HT1808

  • TS3694 Please tell me how to resolve error 1015 when trying to restore an Iphone 3g!!!!

    Please tell me how to resolve error 1015 when trying to restore an Iphone 3g!!!!

    https://discussions.apple.com/message/18540882#18540882

  • HT201210 When trying to restore the iPhone 4, I get a message that says "The requester resource was not found." What does this mean?

    When trying to restore the iPhone 4, I get a message that says "The requester resource was not found." What does this mean?

    Hi timtim89,
    Thanks for visiting Apple Support Communities.
    You may need to restore your iPhone after placing it in recovery mode. See this article for the steps:
    iOS: Unable to update or restore
    http://support.apple.com/kb/ht1808
    Regards,
    Jeremy

  • HT4623 when trying to restore my iphone error 2001 pops up. Will not get out of recovery mode

    Battery got extremely hot one day while battery was 100%. When i noticed it was hot battery started draining really fast within 5 min it was dead. Hooked up to computer to charge but would not turn on. Itunes plug in screen pops up and iunes says needs to be restored, but when i try to restore it error 2001 keeps popping up. That was on a mac book, when trying to restore on pc error 21 pops up. Any ideas?

    Maybe:
    Restore loop (being prompted to restore again after a restore successfully completes)
    Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
    Next try placing in DFU mode and then restoring.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    Then try restoring on another computer.
    Last, make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • ITunes keeps saying the server could not be contacted when trying to restore my iPhone 5

    I'm trying to restore my iPhone 5 using iTunes, because my battery life has greatly decreased, and I believe it to be a software problem. Therefore I'm wanting to wipe the software completely, and update it again, but when I hit restore, it extracts the software, and then tells me the update server could not be reached. I'm not sure what the problem is, I updated my iTunes again and retried but the same thing happened. Please let me know what to do to restore my phone

    Try restoring your iPhone from a different computer.
    kpower28
    Please mark this as "solved my problem" or "helped me"!

  • HT201210 I have got error number 11 on itunes when trying to restore my iphone 3gs, please help.

    Please help, I am trying to restore my iphone 3gs, but i keep getting errors like 11 which is not listed in this site and i alos get error 1 and -1. please help.

    Did you manage to fix the issue?
    I have exactly the same issue as described above : I installed the update 5.1.1 on my iphone 3GS and since then, I can not turn it on anymore. In Itunes, I get an error 37 when I am doing a restauration and it stops.
    This error has nothing to do with firewall : I tried to restore the phone on several computers, including in an Apple reseller and it did not work anywhere.
    I spent several hours on phone with the hotline from Apple which arrived to the conclusion that it is a hardware issue, but the phone was working perfectly fine until I installed this update!

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