No Beats Audio on spectre X2 ultrabook

My freshly installed HP spectre X2 is supposed to have great sounds powerded by beats audio. Actually I cannot see any trace of beats adio and the sound is quite poor.
Any idea where to find drivers and software?
Thanks
Frank
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Thanks for the information! Instead of using Support Assistant, can you download and install the driver directly from this link: IDT Audio Driver
If there is an error, please type it out so I can continue to assist you!
Mario
I worked on behalf of HP.

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View Solution.

shrry8 wrote:
I tried the troubleshooting with the web document but it didnt worked out
Yes, I use Beats Audio option from Control Panel but still there is not much difference.
Please be more specific.
Check your device manager. The following image is from the Spectre 13 TouchSmart Ultrabook HP loan product currently in my posession.
Try a system restore to a date before the issue began. If that fails then you may have to consider running a factory image recovery. If you contact HP support, that is quite likely to be a step that they ask you to perform.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Hp envy ultrabook 6-1209 tx beats audio problme

hi,
i have hp envy ultrabook 6-1209txwith a windows 7 operating system it has beats audio ...and every time i restart the laptop the audio in icon seems to be working fine but in fact there wont be any audio so i would have to uninstall , restart and install again its original driver that comes with the laptop specs meanwhile on every restart after unistallation it installs defalut high defination audio itself...what can i do ?? i installed fresh driver from Software & driver downloads HP ENVY 6-1209tx Ultrabook | HP® Support but it still gives me same problem.on every restart it disappears.even when tried other sources for IDT driver.please help me.
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Troubleshooting Guide: Audio does not Work after a Certain Period of Time
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Hi @maryamis ,
I see that you found the work around and it does resolve the issue until you restart your notebook.
First I would delete the driver not just uninstalling it. If you uninstall the driver it remains in the system so when you restart Windows will automatically locate and reinstall it. If you delete the driver it is no longer available for Windows to install on a restart.
To prevent Windows from updating the driver again you will most likely need to change your update settings, if you have ti set to automaticall install all updates. To do this,
Go to the control panel
Select System and Security
Under Windows updates click turn auto updates on or off
Select Download updates but let me choose whether to install them
Click OK and exit.
You will need to periodically manually check to see if this issue has been resolved.
Good Luck!
Sparkles1
I work on behalf of HP
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HP ENVY Ultrabook 4 Beats Audio is glitchy

On my HP Envy TS Sleekbook 4, using Windows 8, the built in beats audio speakers are always making this glitchy noise. Whenever I play songs, videos, or anything that requires sound, it makes this like skipping glitchy noise. They are supposed to be good speakers why is this happening? What can I do to stop this?

Hi shelbysmall,
Let's start with uninstalling and reinstalling the audio drivers. The link below will show you how to uninstall a device driver. You will need to scroll down to the Uninstall a Driver.
http://www.pcworld.com/article/246041/how_to_uninstall_drivers_in_windows.html
This second link for the IDT High-Definition Audio Drivers for Windows 8.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-114910-1&cc=us&dlc=en&lc=en...=
Try that and let me know how it goes.
Thank you,
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Thank you,
BHK6
I work on behalf of HP

Beats Audio Driver for 4-1130us ultrabook

Hello,
Recentel installed Win 7 on my notebook.
I seem to have lost the Beats Audio driver and cannot locate it under the drivers...
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Can someone please help me?
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View Solution.

Hi, John:
See if this audio driver works.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-107829-1&cc=us&dlc=en&lc=en...
You may need to install the quick launch software for the other issue.
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I currently have no sound on my HP Spectre XT Ultrabook PC!!! Upon buying the laptop it had Beats audio on the laptop. That stopped working recently, but I still had the normal reduced audio, until that stopped completely soon after. I have tried multiple things to fix this problem, all without success; I tried troubleshooting the problem, I tried updating the audio driver (it said I already had the most current version), I tried uninstalling and reinstalling the driver, I tried updating the BIOS on my computer and NONE of these have worked; I still have no sound! Please help to fix this problem!

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View Solution.

Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp56501-57000/sp56717.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, restart the notebook and let Windows fully load. Open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, restart the notebook again.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Beats Audio Software and On Screen Volume and Brightness Icons Not Showing

Hi,
I have a HP Envy 6 Ultrabook 6-1010ea, It had to have a new hard drive due to hardware failure and now I have it back I can't find the beats audio symbol and the associated software, also the on screen displays of the volume control and broightness icons don't appear anymore, when I download certain drivers to solve the issues each one doesn't see, to work with the other, I can get sound back on the internet OR the icons back.
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Hi:
You should be able to use this audio driver for the Beats audio.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-107829-1&cc=us&dlc=en&lc=en...
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This question was solved.
View Solution.

Hi,
Please try the following steps which I actually used for my machine:
Go to Device Manager > Sound, video and game controllers
Expand then unistal IDT software
Reboot the machine
After 10 minutes or so, the system will reinstall the right driver for you.
Regards.
BH
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Beats Audio Control Panell (edited) big time.

Beats Audio Control Panell (edited) big time.
Its the uglyest layout I have seen, after using the IDT Audio Control Panell in my old HDX 18.
I miss the ability to change the backgrounds, the graphic EQ, the change of font and panell colour trim amung other things.
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Hi, I to own a similar model spectre, 3210nr. I am having the exact same issue and was not able to be helped by tech support staff. Infact the staff I spoke to claimed it was hardware related.
I am unable to make any changes that are physically reflected to my beats audio control panel. Most importantly my volume dial is locked on clockwise operation despite my settings selection. I also cannot change my EQ or Recording experience settings.
The issue only started the other day when a technician was helping me with another random problem with my tocuhpad drivers.
I tried a system restore and reinstalling the idt drivers along with spending a few hours with tech support using a remote access session. I think they did a bios update which I think is a possible culprit.
I'd hate to send my laptop in for repair due to previous EXTREME negative experiences on multiple seperate occasions with HP. I really hope someone from HP see this message and is able to help resolve this issue. Or maybe someone in the community with a work around.
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Try using Recovery Manager to reinstall the IDT HD Audio Driver ( this will also reinstall the Beats Audio interface ) - the procedure for using recovery manager to reinstall Software and Drivers is detailed in the document on the link below.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01868333&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
After the reinstallation has completed, restart the notebook.
When windows has fully reloaded, use Recovery Manager to reinstall HP Quick Launch Buttons. Again, when this has completed ,restart the notebook.
Let us know how it goes!
"I work for HP."
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Regards
Manjunath

Install beat audio

i want to install beats audio on envy4 ultrabook i am unabl to finter i formated. lease hlp me to install

Hi,
Can you post back with the following details.
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2. The full version of the operating system you are using ( ie Windows 7 64bit ).
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Lost Beats Audio Control Panel, Windows Experience Index and HP Power Manager on fresh install...

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I suspect this may all be related to a common cause.
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Hi,
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You can also "Google" media players for other programs.
Jaco
****I am not an HP employee****
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Just tried a "Rolls" headphone amp to the device.
Maybe not the right jack?
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Mics are especially a nuisance.
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No Beats Audio on spectre X2 ultrabook

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