No black printing

I have a photsmart 3110 that doesn't want to print black.
It will print any other colour except black. Black and white documents are blank peices of paper. Sometimes we get a 0xc19a0013 error, but thats just related to the black ink. I have installed new in cartriges (didnt change anything), then did a reset about 10 times (didnt change anything) and did a print head clean a couple of times (didnt change anything).
The printer is useless without the black, it cant even do photos without it.
Please help

Hi insideoutpanda
Are you seeing any black on the Diagnostic page?
Press and hold OK
Press Cancel
Release OK. The diagnostic page prints
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01219364&tmp_task=solveCategory&lc=en&dlc=en&cc...
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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