No Blue-Ray on QuickPlay, Stuck in Update Loop

I have not been able to play blue-ray disks for some time on my Pavilion d5v-1017ns but I have not been actively working on the problem till now. The blue-ray player worked fine till I updated the Vista 64 bit media center software from Microsoft. Recently I updated all my laptop software using the latest HP assistant, checked the hardware (Blue ray disk reads OK) and I turned off my Norton Security Suite but the symptoms are the same. The symptoms are as follows:
“Inception” Blue-ray disk inserted starts HP QuickPlay. QuickPlay says “Loading” then a popup says “A component of the player requires periodic updates. Would you like to check for an update now?” If I say “YES” the screen blinks, the player says “Loading” and it happens all again. If I say “NO” nothing happens till I press play then it goes into that loop again. I have HP QuickPlay version 3.7(6310). If I manually update the HP QuickPlay software I get the same thing.
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@ LT4747
 You may post where ever you like, as a matter of fact it's probably better that you post in a thread with a similar problem.
  What was the Blu-ray movie you were trying to play and can now play ?
To get the thing to stop prompting for an update, go to the control panel and find "Auto Play" and make sure that Quick Play is chosen for Blu-ray play back. If you have to change this, remember to save the change. If you made the change, shut the laptop right down and boot up, do not use restart.
 Use the eject button on the side of the drawer and let the movie load automatically, you may get the prompt again, but it should load and after that it should stop altogether the next time you play a movie.
 This works most of the time, but not always, sometimes a BIOS update is needed, but if you can play your movie, don't touch it, leave it alone.
 Quick Play is an old program that HP (Cyberlink) replaced with Media Smart DVD, personally I have given up on it and I have people use Media Smart. The reason for this is that no matter what I did many of the newer Blu-ray's would not play with QP. The fact that you got your movie to play with it is a surprise, so that means that Cyberlink does update it, but I know it takes then forever to do so.
 Think about though, it's an old program that was developed for HP that HP doesn't use anymore, so it more then likely is the last thing that gets any attention, it's a wonder that they still bother with it.
  Just to note that if you were to use Media Smart DVD your Quick Play button on your hot-key strip would not work anymore. You would have to create desk top Icon or something to open it.

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