No bluetooth connection on MacBook Pro with JBL Flip speaker.

Cannot get bluetooth connection on my MacBook Pro with new JBL Flip speaker.  It is pairing, but not connecting.  Have set it up, but still doesn't work.  JBL says problem is with computer.  Any suggestions?

Hi Carolyn - Thank you for responding, I appreciate the help!
We have a tower, and I don't see an on/off button.  Should I just unhook the power cord from the tower?  We also have the phone line hooked to the tower, should I unhook as well?  I'm assuming the PC is off before I do this?
Then, turn the computer back on?
Thank you!

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