No booting, grey screen only

Mac Book Pro will not boot up. Start sounds, light comes on and that's it.
Tried holding down T at start-up, a looong loong time later firewire symbol came on but attached computer did not recognize my computer.
Tried 'safe mode' and again, after a looong loong time a file symbol with a '?' comes on.
Have no additional software besides what came w/it. Had one kernel panic a month or so ago but was told it was "nothing" and just restarted computer.
Very new to all this.
Thanks for any help.
Jan2

If I were you this is what I would try:
How to Perform an Archive and Install
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.
If your system still doesn't work or if your hard drive was not repairable you will have to reformat the drive and re-install OS X from scratch.
For future reference you posted this in the Mac Pro forum. You should have posted it in one of the MacBook Pro forums. Please be sure that in the future you post your questions in the proper forum.

Similar Messages

Grey Screen Only - I've Tried Many Remedies

Last night, all seemed well with my computer when I shut down.
Now, on startup, there is a short delay, the Mac chime, and then grey screen. No cursor. No mac symbol of any sort. It will not go past grey screen only.
I only need to hold the power button for a moment to shut down after the grey screen. From what I've read it sounds like some people may have to hold it longer, but I don't.
I've tried the following remedies, shutting down after each to look for some sort of change.
1) I've unplugged all devices except for the keyboard and one monitor and restarted. No change on restart.
2) I've attempted a Safe Boot, holding shift while starting. No change on restart.
3) I've reset the NVRAM / PRAM, and the second chime rings out as it should. After letting off cmd-opt-P-R, it goes back to grey screen. No change on restart.
4) I attempted to use Disc Utility from the Install Disc. Starting up holding the mouse down didn't open the optical drive, so I opened it with a paperclip. I inserted the install disc. I shut down and started again holding C, and it wouldn't start from the disc. No change.
5) I've checked all cables. Unplugged and plugged back in. The computer and monitor have power, and the computer at least momentarily recognizes the keyboard long enough to perform a PRAM Reset, but doesn't respond to any other startup shortcuts that I know.
6) I have no third-party ram or internal hardware to remove.
7) I cannot start up off a disc, so I cannot perform an Archive And Install or an Erase And Install.

Thank you for the prompt reply!
I have 2 backups. I have Time Machine running in the background to one external drive, AND I occasionally (especially after doing extremely important work) clone all my internal drives to dedicated external drives using Carbon Copy Cloner.
I started up from my cloned OS drive. It works just fine. I then re-installed the old OS drive, and it's back to grey screen. Does it sound like drive failure to you?
I could use just a little more feedback.
My cloned OS that functions is not as up to date as my latest Time Machine backup. I haven't needed to use Time Machine yet, so I'd like a suggestion. At this point, should I try to restore individual files, or should I startup on the installer disc and "Restore System from Backup"?
If I was more confident that my original problem was just drive failure, then doing a full Restore System from Backup would sound fine. If it could have been corrupted files of some sort I'm wary of doing a full Restore, as I'd be Restoring over what is currently my only working copy of the OS.
Suggestions?

G4 Powerbook won't boot; grey screen Apple logo only

My G4 Powerbook 17" 1.33 stopped booting. I reinstalled OS 10.4.3 successfully, but on start up only get a grey screen with Apple logo with no spinning gear. I have reverified HDD with Disk Utility from the OS Install DVD, and it confirmed no problems. Any suggestions?

If you have the original OS X disks that came with the system, run the Apple hardware test. Find the disk that says 'AHT Version x.x' in small print on the label, insert it and reboot holding the alt/option key down. Choose the Apple hardware test, and when prompted choose the extended test. You want to see if it finds any hard drive access issues.

Macbook won't boot up - grey screen only

Hi,
I have a core duo MacBook from summer 2007.
All of a sudden the MacBook won't boot up. The battery is fully charged and AC adapter plugged in (same symptoms if not plugged in). The following occurs upon pressing the power button:
1) Start-up chime sounds
2) Can hear hard drive and fans start up
3) Screen turns grey
4) Nothing happens (screen still grey)
Thoughts? I tried resetting PRAM and PMU with no changes.

I have the same problem, just the grey screen and tried
- resetting PRAM (second chime, so this should be OK)
- Safe Mode (just the same)
and pressing Option (or C) to choose the Mac OS X Install Disc gives me the wonderful cursor which can be moved by moving the mouse. No harddisk and even no Install DVD are displayed on the screen.
Also The Apple Hardware Test (by pressing D) doesn't get further than the, now familiar, grey screen.
I pressed the keys with different keyboards, with the original white keyboard and with the aluminium keyboard.
As I've tried everything, I think there's something seriously wrong. Does anybody have some last tips that I can try?

Macbook Pro 2011 won't boot, grey screen, 10.9.4

Hi guy I hope you are all well,
I have been running a 1.1 MBP Santa Rosa since 2010 and decided it was time for an update, so in January I got hold of a 2008 Penrhyn model. That was running Mavericks absolutely fine until 2 weeks after 10.9.3 when it began to have gfx crashes, kernel panics, refuse to boot etc. Now it won't even turn on, just a low fan noise for 10 secs then it switches itself off.
I figured the Penrhyn was just too long in the tooth now and must have had dodgy hardware. Nothing I've made this year will now work on the Santa Rosa on Snowy so I decided to splash out on a mid-2011 Sandy Beach, 15.4" 2.0ghz i7. This has been absolutely great the last month, until the day I went up to 10.9.4. It began to crash and need rebooting when iPhoto opens after plugging in my iPhone. At first I disabled iPhoto's auto-open and the phone works fine with iTunes and charges when iPhoto is closed. Without the phone plugged in iPhoto worked fine. Inevitably I plugged the phone in last night while iPhoto was still open. The screen went a purple-pattern, I rebooted and now it won't boot past the apple logo and pie-wheel at the chime. It just goes to a grey screen.
Recovery does not work, just a solid blue screen. Booting off a Lion install DVD also just gets a grey screen after the logo/chime. I cleared the PRAM, and the SMC three times. Starting in safe-mode the progress bar loads fine, but then it's back to grey screen.
So I'm now back on my Santa Rosa, which has never had a fault, nor may I add have any of my PPC Macs!
Anyone have a possible solution for this or know what the exact hardware-fault may be? I really don't want to pay Apple to repair it, having spent on over £1000 on MBPs this year that now don't turn on
Many thanks, James

I've been having similar issues with a late 2011 17" MBP with 10.9.4. I haven't worked out what the problem is, but I'm eventually able to enter recovery mode after multiple (15-30) attempts. Between attempts, I tried resetting the PRAM, entering safe mode, entering hardware diagnostics mode, and occasionally just leting it hang on the blue or grey screen.
Repairing disk permissions fixes the problem. It's happened twice now, with an hour or two of panic between getting it back up and running again. It's only been since the 10.9.3 or 10.9.4 update, which other users have experienced problems with. I didn't make a backup before updating (this is the first issue I've ever had with my machine), so I may have to start with a fresh install to determine if it's software or hardware.

Imac G5 will not boot, Grey screen. Please help!

Please forgive me if this posting is a bit lengthy!
My Mac had been on sleep mode for 2 days, when I tried to wake it up a message popped up stating that a system failure had occurred (Darwin Kernal version 7.7.2: etc). I shut it down and tried to restart only to get a grey screen and with the spinning gearlike timer and after about a minute the fan started to run at full power upon which I turned it off via the power button on the rear. I tried several times to re-boot but the same thing happened each time.
I have tried to start up using the ‘safe-boot’ mode (held down shift after chime and released upon seeing Apple logo and spinning gear timer). After a few seconds however, the screen goes blank and the start-up chime repeats only to be followed once again by the grey screen, spinning gear and fan running at full speed. No progress
The Apple website suggests using the ‘Software Install or Restore’ disc which came with the computer. However, I don’t have this disc, only ‘Apple hardware test’ and ‘Mac OSX Install’ (3 discs) came in the box.
I checked the system using the ‘Apple Hardware Test’ CD (by holding down the C-key during start-up) using both the quick and advanced check but no problems were reported.
I then ran Disc Utility from the first installation disc to repair permissions on the HD which was successful. However, after re-starting the machine, once again the same grey screen appeared with no apparent progress.
I then tried to check for damage using the ‘fsck’, recommended by Apple if ‘safe boot’ mode cannot be run. After starting up in single-user mode I typed the following prompt: /sbin/fsck –fy. It ran through a quick phrase list but then delivered the line ‘Volume Check Failed’. I faired no better when I repeated the process over again.
I have never updated the software with Apple updates since I bought the machine (don’t laugh), mainly because I don’t have a broadband internet connection at home, could there be a bug in Panther OSX that needed fixing with a later update?
I have no ‘add-ons’ plugged in other than the keyboard and mouse. I don’t think it can be a firmware problem, I am the only user and have not changed any settings relating to access permissions.
This is my first Mac and so my experience of problem solving is quite limited. I am not a Mac expert and to be honest am confused by much of the jargon. The computer is now two years old and therefore out of warranty so I don’t want to take it to my local Mac shop if I can solve the problem myself.
I’m a bit concerned as there are many documents that I have not backed-up (foolish I know).
I don’t know how I can attempt to rectify anything if the machine will not even boot-up in safe mode!?!
Could the problem be something to do with the PRAM settings, might the internal battery be dead bearing in mind that the machine is now 2 years old?
Would it be possible to re-install Panther from the original discs, I have read that this will not loose any files but can somebody confirm this?
Can anybody offer some advice as to what I might try to get the Mac to start-up and avoid any problems in the future? Any advice will be much appreciated.
Imac G5 Mac OS X (10.3) 80Gb HD / 768Mb RAM

Please accept my apologies regarding the time it has taken for me to get back to you. Since we last spoke I have been away on vacation.
Upon my return I attempted to follow your advice but it would seem that my problems are more significant than I had originally anticipated.
First, as you recommended I reset the PRAM by holding down the required keys from start-up, until the machine re-started.
I then attempted to perform the ‘Archive and Install’ process for OS10.3 (Panther) from the original software discs, making sure to select ‘Preserve User Settings and Preferences’.
My Mac first went through a ‘Checking your Installation Disc’ phase (10 mins) before starting the next phase ‘Checking Target Volume Consistency’. However, after only a few seconds it stopped with the pop-up message ‘There were errors installing the software’. I repeated the process but got the same message.
I decided to run Disc Utility once again from Disc 1, upon which I realised that I had previously only run Verify & Repair Disc Permissions, not Verify Disc or Repair Disc.
I decided to try to Verify Disc under First Aid, however, this was where the trouble started. I got the following message on screen:
"The Volume Macintosh HD needs to be repaired.
Volume Check Failed
Error: The Underlying task reported failure on exit (-9972)
1 Volume checked
HFS Volumes verified
1 Volume failed verification."
Obviously I am assuming this problem is preventing me from performing an ‘Archive and Install’. Now I’m a bit concerned that my problem could be very serious, bearing in mind that so many of my files are not backed up.
I’d be very grateful for more wise advice as to what to try next.
Imac G5 Mac OS X (10.3) 80Gb HD / 768Mb RAM
Imac G5 Mac OS X (10.3) 80Gb HD / 768Mb RAM

Startup shows grey screen only.

PowerMac G4 dual 1.25 GHz.
Pulled all HDDs from machine so only the original combo drive is left. Attempt to boot Tiger install disc and I get a grey screen with the Apple logo. I boot the supplied hardware test disc and it boots up and runs the tests in a loop for several days and doesn't report any errors.
Any ideas on what I can try?
Thanks,
-Mark

When I boot from a HD (which I put back into the machine):
Darwin Kernel Version 9.2.0...
(I have to type all of this in since I can't copy it so please excuse typos, I'll try not to make too many)
MAC Framework successfully initialized
using 6553 buffer headers and 4096 cluster IO buffer headers
ApplePlatformExpert::getGMTTimeOfDay can not provide time of day RTC did not show up
mbinit:done
Security auditing service present
BSM auditing present
rooting via boot-uuid from /chosen: 8E7E87B0....
Waiting on <dict ID="0"><key>IOProviderClasss</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string.<dict>
Still waiting for root device
Still waiting for root device
(this message repeats)
==========================================
When I boot from the Tiger install DVD:
standard timeslicing quantum is 10000 us
vmpagebootstrap: 316273 free pages
migtable_maxdispl = 70
Copyright notice
using 3276 buffer headers and 3276 cluster IO buffer headers
Extension "com.appe.driver.KeyLargoATA" has no kernel dependency.
Extension "com.apple.driver.AppleDACAAudio" has no kernel dependency.
Extension "com.apple.driver.Apple02Audio" has no kernel dependency.
Extension "com.apple.driver.Apple02DBDMAAudio" has no kernel dependency.
Extension "com.apple.driver.Apple02DBDMAAudio" has no kernel dependency.
Extension "com.apple.driver.AppleTexasAudio" has no kernel dependency.
Extension "com.apple.driver.Apple02Audio" has no kernel dependency.
Extension "com.apple.driver.Apple02DBDMAAudio" has no kernel dependency.
========================
Original 10.2.3 software and install disc that came with the machine:
standard timeslicing quantum is 10000 us
vmpagebootstram: 315704 free pages
migtable_maxdispl = 64
COLOR video console at 0x9c00800 (1600x1200x8)
IOkit Component Version 6.3
Wed Jan 8 19:08:03 PST 2003; root(rcbuilder):RELEASE_PPC/iokit/RELEASE
_cppInit done
IODeviceTreeSupport done
Recording startup extensions.
Copryright notice
using 3276 buffer headers and 3276 cluster IO buffer headers
we have cy2213
ATIRadeon8500: using AGP
ApplePlatformExpert::getGMTTimeOfDay can not provide time of day RTC did not show up
devfs enabled
IOKitBSDInit
From path: "/pci@f2000000/mac-io@17/ata-3@20000/disk@0:9,/mach_kernel", Waiting on <dict ID="0"...
Still waiting for root device
(and this last message repeats)
=================================================
I had to type these in on a different machine so please excuse the typos - I didn't put in the Copyright notice and I just noted the repeated messages.

Startup Disc is full and now the laptop opens to a grey screen only.

I was downloading a large amount of photos onto my MacBook last night, I was aware I was running out of space but didn't realize I was that close. During the second download the process just stopped and I got messages that the startup disc was full. I had to Force Quit iPhoto as it was frozen. When I returned to iPhoto after working with other iPhoto libraries on an external HD I could not open the iPhoto on my MacBook - I got some message saying that I needed to check my permissions to (make changes?) something like that. Everytime the same message. I restarted my computer and now when it powers up and I log in it takes me to a grey screen and stops there. The only thing I can do is move the cursor. I left that up overnight just to see if it needed time and woke to the same grey screen.
I'm getting a bit panicked as all my documents for work and photos are on this laptop. Does anyone have any suggestions as to how I can get back into my files so I can remove photos to free up space on the startup disc?
Many thanks,
Bob

Try a Safe Boot;
http://support.apple.com/kb/HT1564?viewlocale=en_US
That may free up enough space to access the HDD and delete data from the drive.
If that does not work, you will have to connect your MBP to another Mac to access the internal HDD.
http://support.apple.com/kb/ht1661
Also do not forget to empty trash when you delete data. Only then is space allocated for new data.
Ciao.

Server Won't Boot - Grey Screen of Death Strikethrough Circle

My Xserve is having some serious difficulties and as a result, so am I.
To start from the beginning, I've been running a standard install of 10.5.1 for a couple of weeks now and thus far it has been smooth sailing. Last week we upgraded to 10.5.2 and some issues reared there ugly head (not saying that .2 is the cause but this was the chain of events). Firstly SMB started going skewiff, not letting users login in to shared folders, then mail stopped some services and could not be restarted.
This culminated with what seems to be a failed restart (in that i told the device to restart but didn't see it through to coming back), a weekend passed and on monday nothing was live any more. When a monitor was plugged in, all that we saw as the grey screen, apple logo and spinning gear. After sitting there for 5mins or so the display would go black, the Xserve would restart, the grey screen and spinning gear would appear, and the cycle would continue.
We were able to boot from the install dvd, but at this point we decided to call apple and get some pro advice. Based on this we tried to verify disk permissions but got an error of something like failed on exit. The apple rep wanted to go into single user mode and mount drives and run disk util from command but we got no were. To clarify we were using a two risk mirror raid and verify disk returned an all ok report.
As we were getting no ware the apple rep recommend removing on of the raid disks (to have a keep a backup) and try restoring the system from our time machine backup on an ext drive. We chose a date before we thought the issue may have developed (but not before the upgrade to 10.5.2). When this had finished and the system did its restart, the grey screen appear with the apple logo for a moment, but this would then change to a circle with a strikethrough it. We attempted another TM restore from a point before the 10.5.2 backup but got the same result.
After getting fed up with all this, we tried a fresh install (without deleting the disk partitions and re-initialising the disk) and low and behold the system started up again. Tried to do a restore from TM via the install dvd process but this set us back to our strikethrough circle problem again.
To tell you the truth, I'm so frustrated with this thing right now I'm considering sending it back!!!
Any help or thoughts would be greatly appreciated.
Nige

Hi mik.e245
Pop in the Install Disk 1 that came with your iMac and run disk repairs as described in the articles below:
http://kb.wisc.edu/helpdesk/page.php?id=3810
http://docs.info.apple.com/article.html?path=DiskUtility/10.5/en/duh1018.html
Not always, but many times Kernal Panic's are associated with a ram issue's. If a ram module was recently added it may have become partially dislodged/unseated and needs to be reseated.
If your still having trouble run the Hardware Test from the same install disk as per this article.
http://docs.info.apple.com/article.html?artnum=303081-en
Dennis

HELP! MacBook Pro 17" Won't Boot-Grey Screen-Errors During Verbose Safe Mode Boot

Booting regularly it hangs on the grey screen, if it does go into desktop, it freezes and won't do anything.
I did disk check and repair even though it found no errors, and did verify and fix permissions since it showed a LOT of permission errors. Still won't boot into desktop though.
Ran safe mode verbose and got the following disk0s2 I/O Errors-What does this mean??? Hard drive problem?
I have reload OS X 3 times in the past few weeks because of freezing issues in Mavericks and stuck with Mountain Lion and it was running fine until I went to boot up this morning after a clean shut down and won't boot up ever since.
http://i43.photobucket.com/albums/e389/RIPNHL2005/photo_zpsb0d8d5cf.jpg
http://s43.photobucket.com/user/RIPNHL2005/media/photo_zpsb0d8d5cf.jpg.html
Please help.....This is my main laptop and job search tool.....
Thanks!!!

Is this the right drive config for the macbook pro?
Is Western Digital no good? Best Buy has them in stock.....
HGST
500GB Travelstar™ Z5K500 Hard Disk Drive
2.5-Inch | SATA 3.0Gb/s | 5400RPM | 8MB Cache
High-performance, high-capacity mobile storage for notebook PCs and other applications
Low Profile - 7mm thickness for slim designs
High Capacity - Up to 500GB
Quiet Operation - Enjoy a richer audio-listening experience
Travelstar Z5K500 is the second generation 7mm, 5400 RPM 2.5-inch hard drive from HGST, with capacities ranging from 250GB to 500GB, and the second generation Advanced Format drive. Advanced Format increases the physical sector size on HDDs from 512 bytes to 4,096 (4K) bytes, which improves drive capacities and error correction capabilities. The 500GB per platter, one-disk models are designed as a direct replacement for standard 9.5mm HDDs, for use in notebook PCs, external storage and gaming consoles, as well as new, thinner and more robust device designs. The Z5K500 carries the EcoTrac classification due to its low-power consumption and eco-friendly, halogen-free production. Travelstar Z5K500 delivers the right balance of capacity, power-management and design flexibility to meet the needs of mobile applications.

No Startup chime and grey screen only

Hi,
I have a 15" Powerbook G4 1.5Ghz (Tiger), it has no startup chime (just the click, whirr of the hard drive spinning up) and it goes to a light grey screen and nothing else.
if I connect it to an external monitor then I see my desktop on the external monitor but still nothing on the laptop screen. I replaced the screen and the LVDS cable and it is still the same result.
I tried resetting PRAM but since there is no chime and the external monitor comes on last I can't really tell if that did anything. I also tried booting into open firmware (to reset NVRAM) but again it doesn't seem to work since the external monitor powers up last in the startup cycle.
Any suggestions?
PRAM battery? (which is almost certainly dead).
Thanks

I'd try resetting the PMU also:
http://support.apple.com/kb/HT1431

OSX wont boot - grey screen

Hi, I turned on my imac g4 15" 700mhz today to find that it wont boot osx at all!
When i start up the computer, i hear the chime, the light comes on and i hear the fan, hd etc. Then, the grey screen appears with a central finder logo (Which is normal, i think). This is when the computer freezes....HELP....WHAT CAN I DO?
I have tried several things suggested on the support pages such as booting from the cd which wouldn't allow me to do anthing - even re-install osx!

Not to get off the subject of the original post too much, but:
James,
I've encounted the same problem today on my work computer (a G5 Dual 2.5ghz). You'll likely have to do the same thing i did to recover your data:
Remove the drive, mount in another computer (you mentioned that you tried to firewire it to another G4). Instead, actually remove the drive from your machine and install in the other G4. Boot the other G4. Hopefully the drive will mount as a secondary drive. If so, back up your data. If not, run Disk Utility "Repair Disk" on it. You may have to run a third party app like Tech Tool Pro or Disk Warrior. Doing that should fix the drive enough for you to get the data off.
Even if it does, you should probably flatten the drive and do a clean install of the OS. Make sure you run Disk Utility again off the installer disk to insure the drive is competely repaired.
Worst case, you buy a new drive is you are worried about it crashing again. Either way, you should be able to get to your data with a little work.

Imac won't boot (grey screen, prohibit sign, folder with ? mark)

Before I bring my iMac to a store (which I can barely lift on my own!), I thought I'd give one last shot in the forums. I've already spoken with Apple Care who, after two rounds of phone support, said it's time to bring it in.
My computer was working fine but I had to force quit a few programs. Finally I had to shut it down, and when trying to reboot, I get stuck on the grey screen with the progress wheel spinning. I tried holding the C button, used the Install disc to try "Disk Utility". What came up with Disk Utility was it said it was rebuilding a B-tree, and then just hung. I tried that again (all with Apple Care on the phone) and then it couldn't find the hard drive.
So... any other ideas? Let me know if you need more information; I am desperate for help before I have to find a babysitter for my child so I can get this computer out the door for some (gasp!) data recovery!

Ouch....Time machine would mean moving on to 10.5...
If you decide to stay with 10.4 may I recommend SuperDuper! for cloning/backing up...30 bucks and easy to use....
I run 3 different external drives 2 for clones of my system and one for storage of various folders...cuts down on worries
Again I also suggest going with one or both of the Utilities I mentioned when the time is right....
Personally I don't have anything on my Mac's that is worth $1200....don't hold your breath on Apple doing anything about your Mac's ultimate demise
dave

Wont even boot--grey screen

Hi all,
After installing leopard on my machine (1.5 yr old Macbook), it has worked fine for me since dec. Today at work, my mail froze, but unlike usual, I couldnt even force quit. So i held down the power button to reboot.
It rebooted the first time with a ´´do not enter´´ symbol.
After that, it reboots BLANK GREY SCREEN.
eeK! Help, please! I am out of the US right now in a land of very few mac repair centers. Suggestions...

I just had that same problem, and when I brought it in to the Apple store, they said they would have to replace the hard drive.

My MacBook brings up the grey screen only with a folder with a "?" on it

What do you do when the grey screen comes up with a folder with a "?" on it?

Please describe in detail all you have attempted to do in order to resolve the issue.
It is very difficult to offer troubleshooting suggestions when the "os version" you are using is unknown as each os has their own troubleshooting solutions.
A flashing question mark appears when you start your Mac
Mac OS X: Gray screen appears during startup

No booting, grey screen only

Similar Messages

Maybe you are looking for