No Broadband Connection After Restored Service

I am a little frustrated, so I hoped I might have more luck on the forums. The issues started on Monday, I lost my dial tone, and with it naturally the broadband connection. I reported the fault, and on Wednesday, the telephone service was restored. I can make and receive calls. This was fixed remotely. But something was obviously missed, because my broadband is still not back. I have restarted the router (home hub 3), tried the test socket (there is only one socket in my flat), changed the filter, powered down and waited for an hour, but nothing worked. The power light comes on, it is blue, the wireless light is on and blue, the broadband light is off and does not come on. I have called support on wednesday, they did all the checks to make sure it wasn't working, scheduled an engineer to call today, but it was just another support call, who scheduled another engineer to call tomorrow. I don't know if there's anything that can be tried to fix this remotely, but any help would be very appreciated. I work all weekdays, and coming home in the evening with very little customer service available because it's after 6pm, I am at a loss. The router clearly works fine, and the problem didn't start until after I got my dial tone back.
David

the only BT employees on the forum are the mods and you can contact them here http://bt.custhelp.com/app/contact_email/c/4951
it can take up to 3 days for mods to contact you maybe longer at a weekend
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Lose broadband connection after waking from sleep

I use Power Mac G5 OSX10.3.9 to connect to the internet, via Sky Broadband (in the UK) and Netgear DG834GT modem with ethernet cable (not wireless). I can connect with no problem and everything is fine, as long as I keep my G5 on or shut it down completely and turn it back on again later. However, if I put it to sleep for more than half an hour, then, when I wake it up, I lose broadband connection. The connection is still alive for a few seconds after I wake up, and other computers connected to the same modem can connect AS LONG AS THE G5 IS STILL ASLEEP. But it appears that the act of G5 trying to connect back to the internet kills the connection. Rebooting G5 doesn't help. The only thing I can do to reconnect once I lose it is to reboot the modem (by turning it off and turning it back on).
I cannot determine whether this is a problem with the modem or with the G5. Any idea? Thanks.

I quite serendipitously discovered what was causing the problem and how to stop it, although it's not a solution per se. I am explaining what I discovered in detail below in the hope that it might help future users who might encounter the same problem.
When you log on to http://192.168.0.1, you are connected to the Netgear DG834GT router itself (after typing in the username and password). On the "router status" page, there is a button called "show statistics." If you click on this, you open a window with a running display of statistics on the phone line, like upstream and downstream noise margins and line attenuation. The line is scanned every 10 seconds to give updated information in real time.
I always had this page open on my desktop, because I was having problems with line noise and wanted to know the current status of the line and its noise margin at all times. When the noise margin was low, my connection speed was incredibly slow.
I discovered that it was the "show statistics" page open that cause the loss of connection when I wake up the computer. If I don't have the "show statistics" page open, I don't lose the connection when I put G5 to sleep and then wake it up.
I tried it with different browsers and discovered that Safari and Netscape do not have the same problem. I do not lose connection even if I have the "show statistics" page open in Safari or Netscape. It only happens with Firefox (which I usually use) and Mozilla. If I have the "show statistics" page open either in Firefox or Mozilla, then I ALWAYS lose the internet connection when I wake up the computer.
This is not a true solution in the sense that I don't know why this happens or how not to lose connection when the "show statistics" page is open. But at least now I know not to have the window open.

Lost data connectivity after upgrading iPhone 4 to iOS 5. How to fix?

Hello,
I upgraded my 16GB iPhone 4 yesterday from iOS 4.3.5 to iOS 5 and everything went fine after a few failed connections to Apple's servers, however my phone lost the data connectivity completely. Phone and SMS worked fine, I could also connect through wi-fi with no problems, however whenever I tried to use data I got a message that my phone was not signed to an internet service.
I restored my phone from the backup after upgrading. Not successful. I also reset the network configurations. No deal.
My carrier is Vivo (Brazil) and everything worked fine prior to the upgrade (and after the downgrade).
I imagine it can be a problem with APN configuration under iOS 5 and I tried to configure it through a webpage, but I got a message that my phone already had a APN config (profile) and could not install another. Under Settings>General>Network I don't have the "mobile network option" nor the "profile" option.
Any thoughts? So far I haven't contacted other people under my carrier who upgraded to see if they had the same problem.
Thanks for reading,
Samuel

I got a workaround; it's not what I wanted, but it solves the main problem.
I noticed that I only lost data connectivity after restoring from backup after the iOS 5 update. So what I did was to backup my phone, restore again to iOS 5, configure as a new phone and backup again (with nothing in the phone).
Then I launched an iPhone backup utility software, in this case, iBackupBot, which in the trial version is enough for what I wanted. I opened the old backup and exported only the files I wanted (like call history and SMS history), then I imported these files into the new backup and restored from it.
I lost my media files (which I copied before) and some configurations, but the most important itens, like SMS, I managed to export from the old (complete) backup.
Message was edited by: samuelsam

Lost internet connection while restoring iphone 4S from backup after iOS 6

Hi everyone..
I have just updated my iPhone 4S to iOS6 yesterday. It was iOS5.1.1 and was in jailbreak mode before the update.
I did sync my iphone and did the 'Backup' as well before the update by using my latest iTunes via my laptop.
The iOS6 update was successful.
However, the 'Restore from backup' failed.. many times!! Everytime I tried to Restore from backup, i lost internet connection towards the end of the 'restore in progress' process so it was never complete. I had to pull out the iphone cable or restart my pc every single time that happened. Because i cannot get an internet connection after that happened. I cannot connect to any wireless network, so I had to restart the pc!
(the iPhone says 'Restore complete' as soon as I pulled out the cable. But phone stays as NEW phone, none of my backup data was restored).
During the 'restore from backup' attempts (via iTunes 10.7 on laptop), I have tried:
- Restoring to factory settings first and then restore from backup = tried many times and still failed.
- Uninstalled Apple mobile device and iTunes and re-installed them = still failed.
- Switched OFF the phone and hold the Home button while connecting to the laptop. Restored to factory settings, then tried to restore from backup = still failed!!
- switching to different USB ports on my laptop including USB 2.0 and USB 3.0 = no luck, still failed.
NOTES:
-Laptop is on Windows 7 and have had NO such problems so far. I have been using iPhone since 3GS.
-Internet connection is via wireless router, steady connection.
-My 3GS was on jailbreak mode before. I bought iPhone 4S and successfully restored from my '3GS backup' without any problem.
-iTunes 10.7 installed/updated.

Nevermind.. I just found the solution to my problem.
I copied the Backup folder into my mate's laptop and did the 'Restore from backup'.
All is good now.. Only need to re-install my apps, soon after all will be back as per normal!

HT1766 I disabled and blocked my phone when it was stolen, i have retrieved the phone and restored service. Now when i turned it on it says iphone disabled connect to itunes.. I have and no change, what do i do?

I disabled and blocked my phone when it was stolen, i have retrieved the phone and restored service. Now when i turned it on it says iphone disabled connect to itunes.. I have and no change, what do i do?

You need to restore the phone in itunes in order to use it again, You will have to put the phone into recovery mode and restore to factory settings http://support.apple.com/kb/ht1808

HT1414 after restore i reached in the "choose a network" than i trying to connect to itunes but it could not work forword ..what to do..please tell??

after restore i reached in the "choose a network" than i trying to connect to itunes but it could not work forword ..what to do..please tell??

after restore i reached in the "choose a network" than i trying to connect to itunes but it could not work forword ..what to do..please tell??
iPhone 4

Dear sir Thank you very much. I am not a computer davy. still I ail try to explain. I am in Chennai India. My service provider is BSNL. I have a broadband connection wit 4 mb speed - though I get only 3 to 3.3 mb. The TC is connected to the modem *** rou

Dear sir
Thank you very much. I am not a computer davy. still I ail try to explain. I am in Chennai India. My service provider is BSNL. I have a broadband connection wit 4 mb speed - though I get only 3 to 3.3 mb. The TC is connected to the modem *** router through ethernet in wired LAN1 socket. My iMac is connected to the modem in LAN2 socket through either net. Though the TC is permanently connected to the modem-router, it gets connected to the internet only if it is shown in the dock. If it is exited from the doc, it loses internet connection. I tried factory reset. Still the same problem. Therefore, unless the iMac is open and the Tc is shown in the dock, TC is not connected to the internet. Therefore all the time iMac need to be open and running. I hope, eih little knowledge I have explained. Thank you
S KANNAN
IRS(RETD)

The TC is perhaps in the wrong mode..
If you have a modem router the TC should be connected by ethernet and the computer plugged into the TC not the modem.
TC will be in bridge mode.. but it can lose connection on a daily basis.. if you have that issue downgrade the firmware as later firmware is not reliable.
I recommend 7.6.1 but the earlier ones are better on 7.5.2 .. anything more than 18mths old should go back to 7.5 firmware.

I restore my US version iphone 5s by connecting itunes after restore it shows hello and select country, and activation, but it does not activating why? is it work in china ?

i restore my US version iphone 5s by connecting itunes after restore it shows hello and select country, and activation, but it does not activating why? is it work in china ?

If the iPhone is locked to a US carrier, you cannot use the SIM card of another carrier on it to either activate it or use the iPhone.
If you want to use your iPhone with China unicom, you need to get it unlocked by your US carrier. Contact them to see what their unlocking policy is and if you qualify.

Lousy DSL connection after "service" by Verizon

We placed a service call for no phone service last week. Someone came out and "fixed" it, but only after we showed him where the problem was. Ever since he left. the speed of my "High Speed" DSL is worse than dial-up in thr 90's. I pay fro the Enhanced service, which is supposed to be between 3.1 and 7 Mbps. My service has always been around 5-5.5 Mbbs. After his "service", I am getting 1.6Mbps download speed, and 136Kbps -yes, Kbps upload speed. I cannot update my virus protection, because the upgrade times out. Netflix won't even connect, and forget about websites. The only way to access my banking is to use my phone as a hotspot (using data, of course). The kids can't even do their online homework. I contacted Verizon via email, but got no response (surprise, surprise). If this does not get fixed soon, I will cancel all Verizon residential services. I pay $200 a month for dial-up? Not any longer..

FYI, you're talking to customers here.
Verizon doesn't do support by email. You may have emailed someone at Verizon, but it won't get you support. If you want to reach Verizon support you need to call or chat with them.
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Firefox would not connect after upgrade. Did system restore (XP) and not firefox wont even start

Firefox would not connect after upgrade from verion 6 to version 7. Did system restore (XP) and now firefox wont even start

Sometimes Firefox will hang during startup or shutdown, and still be running invisibly in the background. Usually in that case, you need to "kill" it either by restarting Windows or using the Windows Task Manager. It sounds as though you are familiar with opening the Processes tab, finding firefox.exe, and using End Process.
If you use an advanced firewall or other security software that tracks which programs are permitted to use the internet, please see these articles:
* [[Fix problems connecting to websites after updating Firefox]]
* [[Configure firewalls so that Firefox can access the Internet]]
A couple of other suggestions:
(1) Can you start Firefox in its Safe Mode? Hold down the Shift key when starting Firefox. You should get a two-button dialog. Click "Start in Safe Mode" (''not'' Reset). Any difference?
(2) In case your regular software missed something that is interfering with Firefox, try the scanning and clean-up tools listed in this article: [[Troubleshoot Firefox issues caused by malware]]

I've lost internet connection after a power outage; how do I restore?

I've lost internet connection after a power outage; how do I restore?

Check with your internet provider for help. Your modem or router could have been damaged if they did not come on after the outage. If your modem and router look OK all you should have to do is restart your iMac.

My AppleTV will not connect to Wi-Fi even after restore.

I have access to two different Wi-Fi networks in my house and it will connect to neither. I connected it to my MacBook Pro and did the full restore through iTunes, but it still doesn't work. Every other Apple/iOs device in the house connects, although my wife's MBP recently had an issue with Wi-Fi and it still acts up sometimes. Any advice? Is there something I can do to manually enter an IP address, etc.? Connecting it to Ethernet is not an option.

P.S. - The ATV can see the Wi-Fi networks, but will not connect after I enter my password...

TS4036 Trying to restore, I've tried a dozen networks and I keep getting a "lost connection" after an hour or two, EVERYTIME. Using Cox Wi-fi with a net gear 300 router. Any suggestions?

Trying to restore, I've tried a dozen networks and I keep getting a "lost connection" after an hour or two, EVERYTIME. Using Cox Wi-fi with a netgear 300 router. Any suggestions?

Thanks, helped me figure out a bigger problem there was with my router's access control and all kinds of crazy numbers that needed to be changed, but I got it.
Problem is fixed as far as I can tell!

After restoring my ipod touch multiple times it still goes to the connect to itunes screen, freezes then goes to a white screen

Ok so i have restored my iPod touch multiple times the restore is "successful" my iPod touch 2g goes to the connect to iTunes screen then it just freezes. After about one minute it goes to a white screen until it dies. Any ideas?

If it does it after restoring to factory defaults/new iPod then yo have a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

After connecting Ooma phone service, my airport still works fine but yellow light constantly flashes. Should I be concerned?

After connecting Ooma phone service, my airport works fine, but it constantly blinks yellow. Should I be concerned?

You will get error messages in the airport utility..
Please go to the utility and click on the red circle on the airport. It should have a number in it.. which will be the number of issues you have.. eg double NAT.
If you previously had the Airport setup as main NAT in the network.. the ooma device just took over.. so you need to redo the setup of the airport to have a subsidiary role.
If you don't understand the issues list them for us.. but certainly adding the ooma is not going to go without effect.

No Broadband Connection After Restored Service

Similar Messages

Maybe you are looking for