No Broadband

I am new to BT (around 3-4 months). Now on my 2nd Hub & the last few weeks my broadband has been up & down. More often orange light flashing & cannot go on to the internet that day. Have went through all the instructions on BT help, phoned a very helpful advisor last Saturday & she tested my line & said it was fine. Someone phoned on Sunday & arranged for an engineer to come out on Tuesday. I cancelled engineer on Monday as I had broadband connection that day. This week I have had broadband connection Monday, Wednesday & today eventually at 1545hrs. What is the problem as I really rely on my broadband service for my work? Not impressed with BT broadband so far!

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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    0 Kbps
    2000 Kbps
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    0 Kbps
    2000 Kbps
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  • BT can actually fix broadband faults! (no I'm not ...

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    nice 1,   i got my bb fixed today 2, after weeks of phone calls to india and 7 engieer visits and a letter to the chairman my bb its back up to 3.5 mbps,  the only strange thing is my bb light gos orange every 2 hours im hoping this is just like the 10 days restart and not still a falut im just glad my dsl connetion rate is back up was at 1000 but now 4689 pls look at my home hub stats tell we what u see pls x oh im using the home hub 2.0 type A
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    Type
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    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 0
    CRC Errors (Down/Up)
    480 / 2147480000
    HEC Errors (Down/Up)
    nil / 7
    Error Seconds (Local)
    5

  • Merging Broadband account - at the absolute end of...

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    Solved!
    Go to Solution.

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  • Cannot send emails in Mac Mail using third party SMTP via BT Infinity Broadband

    EUREKA!!
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  • Mobile Broadband does not work on HP mini 110

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    ATTRS{idVendor}=="05c6", ATTRS{idProduct}=="9231", RUN+="gobi_loader $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="1f45", ATTRS{idProduct}=="0001", RUN+="gobi_loader $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="16d8", ATTRS{idProduct}=="8001", RUN+="gobi_loader -2000 $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="1199", ATTRS{idProduct}=="9000", RUN+="gobi_loader -2000 $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="03f0", ATTRS{idProduct}=="241d", RUN+="gobi_loader -2000 $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="05c6", ATTRS{idProduct}=="9204", RUN+="gobi_loader -2000 $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="05c6", ATTRS{idProduct}=="9214", RUN+="gobi_loader -2000 $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="05c6", ATTRS{idProduct}=="9224", RUN+="gobi_loader -2000 $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="05c6", ATTRS{idProduct}=="9234", RUN+="gobi_loader -2000 $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="05c6", ATTRS{idProduct}=="9244", RUN+="gobi_loader -2000 $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="05c6", ATTRS{idProduct}=="9264", RUN+="gobi_loader -2000 $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="05c6", ATTRS{idProduct}=="9274", RUN+="gobi_loader -2000 $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="413c", ATTRS{idProduct}=="8185", RUN+="gobi_loader -2000 $env{DEVNAME} /usr/lib/firmware/gobi"
    LABEL="gobi_rules_end"
    3. Install wireless: wpa_supplicant, wireless_tools, gnome-keyring.
    Then systemctl enable and start wpa_supplicant.service
    4. Install modem manager: usbutils, usb_modeswitch, modemmanager, mobile-broadband-provider-info
    Then systemctl enable and start ModemManager
    After reboot, i get this log keep being repeat forever:
    $ dmesg | grep ttyUSB
    [    8.783499] usb 1-6: Qualcomm USB modem converter now attached to ttyUSB0
    [   13.924825] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   13.925166] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   13.925490] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   13.925813] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   13.926887] qcserial ttyUSB0: Qualcomm USB modem converter now disconnected from ttyUSB0
    [   15.560838] usb 1-6: Qualcomm USB modem converter now attached to ttyUSB0
    [   15.562758] usb 1-6: Qualcomm USB modem converter now attached to ttyUSB1
    [   17.869672] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   17.869883] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   17.870123] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   17.870366] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   17.872845] qcserial ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   17.873762] qcserial ttyUSB0: Qualcomm USB modem converter now disconnected from ttyUSB0
    [   17.874305] qcserial ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   17.874560] qcserial ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   17.874813] qcserial ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   17.875605] qcserial ttyUSB1: Qualcomm USB modem converter now disconnected from ttyUSB1
    [   18.845277] usb 1-6: Qualcomm USB modem converter now attached to ttyUSB0
    [   22.616332] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   22.616698] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   22.617055] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   22.617385] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   22.618447] qcserial ttyUSB0: Qualcomm USB modem converter now disconnected from ttyUSB0
    [   23.560845] usb 1-6: Qualcomm USB modem converter now attached to ttyUSB0
    [   23.562771] usb 1-6: Qualcomm USB modem converter now attached to ttyUSB1
    Am i missing any configuration or installation?
    Last edited by princenguyen (2014-06-19 06:30:17)

    Hello,
    Did you find a solution because I am having the same issue with my Sony Vaio SA. It has a Gobi 2000 and works perfectly on Ubuntu 14.04 and all other distributions I have tried so i know the hardware is fine.
    I dont get the message repeating although I can get it like that by using the firmware from the AUR. If I use the firmware I got from my previous Windows installation then the error only occurs when turning the device on. This is so annoying
    I get the following:
    NetworkManager[1787]: <info> (wwp0s26u1u4): DHCPv4 state changed nbi -> preinit
    Jul 08 23:40:11 Raspberry dhcpcd[5345]: wwp0s26u1u4: soliciting an IPv6 router
    Jul 08 23:40:12 Raspberry dhcpcd[5345]: wwp0s26u1u4: soliciting a DHCP lease
    Jul 08 23:40:12 Raspberry kernel: qmi_wwan 1-1.4:1.0: nonzero urb status received: -71
    Jul 08 23:40:12 Raspberry kernel: qmi_wwan 1-1.4:1.0: wdm_int_callback - 0 bytes
    Jul 08 23:40:12 Raspberry kernel: usb 1-1.4: USB disconnect, device number 9
    Jul 08 23:40:12 Raspberry kernel: qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    Jul 08 23:40:12 Raspberry kernel: qcserial ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    Jul 08 23:40:12 Raspberry dhcpcd[3049]: if_managelink: No such device or address
    Jul 08 23:40:12 Raspberry dhcpcd[5345]: wwp0s26u1u4: dhcp if_readrawpacket: Network is down
    Jul 08 23:40:12 Raspberry kernel: qmi_wwan 1-1.4:1.0 wwp0s26u1u4: unregister 'qmi_wwan' usb-0000:00:1a.0-1.4, WWAN/QMI device
    Jul 08 23:40:12 Raspberry kernel: qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    Jul 08 23:40:12 Raspberry ModemManager[1785]: <info> (net/wwp0s26u1u4): released by modem /sys/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.4
    Jul 08 23:40:12 Raspberry kernel: qcserial ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    Jul 08 23:40:12 Raspberry kernel: qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    Jul 08 23:40:12 Raspberry kernel: qcserial ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    Jul 08 23:40:12 Raspberry dhcpcd[5345]: if_managelink: No such device or address
    Jul 08 23:40:12 Raspberry kernel: qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    Jul 08 23:40:12 Raspberry kernel: qcserial ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    Jul 08 23:40:12 Raspberry ModemManager[1785]: <info> (usbmisc/cdc-wdm1): released by modem /sys/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.4
    Jul 08 23:40:12 Raspberry ModemManager[1785]: <info> (tty/ttyUSB1): released by modem /sys/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.4
    Jul 08 23:40:12 Raspberry ModemManager[1785]: <info> (tty/ttyUSB2): released by modem /sys/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.4
    Jul 08 23:40:12 Raspberry ModemManager[1785]: <info> (tty/ttyUSB0): released by modem /sys/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.4
    Jul 08 23:40:12 Raspberry ModemManager[1785]: [/dev/cdc-wdm1] Releasing 'wds' client with flags 'release-cid'...
    Jul 08 23:40:12 Raspberry ModemManager[1785]: [/dev/cdc-wdm1] Unregistered 'wds' client with ID '1'
    Jul 08 23:40:12 Raspberry ModemManager[1785]: [/dev/cdc-wdm1] Releasing 'pds' client with flags 'release-cid'...
    Jul 08 23:40:12 Raspberry ModemManager[1785]: [/dev/cdc-wdm1] Unregistered 'pds' client with ID '1'
    Jul 08 23:40:12 Raspberry ModemManager[1785]: [/dev/cdc-wdm1] Releasing 'wms' client with flags 'release-cid'...
    Jul 08 23:40:12 Raspberry ModemManager[1785]: [/dev/cdc-wdm1] Unregistered 'wms' client with ID '1'
    Jul 08 23:40:12 Raspberry ModemManager[1785]: [/dev/cdc-wdm1] Releasing 'nas' client with flags 'release-cid'...
    Jul 08 23:40:12 Raspberry ModemManager[1785]: [/dev/cdc-wdm1] Unregistered 'nas' client with ID '1'
    Jul 08 23:40:12 Raspberry ModemManager[1785]: [/dev/cdc-wdm1] Releasing 'dms' client with flags 'release-cid'...
    Jul 08 23:40:12 Raspberry ModemManager[1785]: [/dev/cdc-wdm1] Unregistered 'dms' client with ID '1'
    Jul 08 23:40:12 Raspberry NetworkManager[1787]: <info> (cdc-wdm1): device state change: ip-config -> unmanaged (reason 'removed') [70 10 36]
    Jul 08 23:40:12 Raspberry NetworkManager[1787]: <info> (cdc-wdm1): deactivating device (reason 'removed') [36]
    Jul 08 23:40:12 Raspberry dhcpcd[5345]: received signal TERM from PID 1787, stopping
    Jul 08 23:40:12 Raspberry dhcpcd[5345]: wwp0s26u1u4: removing interface
    Jul 08 23:40:12 Raspberry kernel: qcserial ttyUSB0: Qualcomm USB modem converter now disconnected from ttyUSB0
    Jul 08 23:40:12 Raspberry kernel: qcserial 1-1.4:1.1: device disconnected
    Jul 08 23:40:12 Raspberry kernel: qcserial ttyUSB1: Qualcomm USB modem converter now disconnected from ttyUSB1
    Jul 08 23:40:12 Raspberry kernel: qcserial 1-1.4:1.2: device disconnected
    Jul 08 23:40:12 Raspberry kernel: qcserial ttyUSB2: Qualcomm USB modem converter now disconnected from ttyUSB2
    Jul 08 23:40:12 Raspberry kernel: qcserial 1-1.4:1.3: device disconnected
    Jul 08 23:40:13 Raspberry dhcpcd[5345]: exited

  • No broadband for days after suddenly cutting out l...

    Hi all,
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    welcome to the forum
    this is a customer help customer forum and the only people who can help you are the forum mods who are the only BT employees.
    as you have checked for outage at your exchange  some just in case different  http://usertools.plus.net/exchanges/mso.php
    http://usertools.plus.net/exchanges/?
    http://btbusiness.custhelp.com/app/service_status
    http://bt.custhelp.com/app/answers/detail/a_id/15036
    if still nothing then contact the mods and see if they can help you  http://bt.custhelp.com/app/contact_email/c/4951
    it can take up to 3 days for mods to contact you
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband there but not working!

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    if your broadband light is not showing and the phone line is orange your broadband is not yet active broadband can be activated at any time up to midnight on the activation day
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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    Hi everyone,
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  • Speed on Broadband

    At home we have a very very poor connection with BT Broadband as we are too far from the exchange - our internet connection has been off more than it has been on for the last 6 months or so - no amount of calling/emailling has got anyone in BT interested all I get is Sales calls telling about BT infinity. Now I would be very happy to subscribe to this but.....as I have been paying for a connection which has been non existent I certainly do not want to pay a higher price for the same non existent service. What can I do to ensure this will work - I cannot to the speed test as this would rely on the internet connection be up and running and sadly it hasnt been on all week........
    Any ideas?!!!?!?!?! ANYONE......

    infinity is based on distance from your street cabinet (assuming it has been upgraded) whereas adsl is based on distance from the exchange.  so are you near your cabinet and has it been upgraded ( new cabinet beside old one)
    you could try and improve your existing connection and in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
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    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Ongoing phone and broadband problems

    I have wrote below about my ongoing problems with BT. I am going to use this thread as a record and to refer others to because if I have to go over it one more time I fear my brain will melt. Advice appreciated.
    Four months ago: Possibly/probably unrelated? I tried to make a phone call one day. The line was dead. Borrowed neighbour's phone as I thought I had a problem with the phone set itself but the line was dead with the neighbour's phone. The problem only lasted about a day. A few days later a BT engineer turned up. Installed a new face-plate over my phone socket.
    Three months ago: I've had a broadband speed of 20 megabit for about 18 months. Then 3 months ago that speed starts to get lower. First to 8 megabit. Then 4 megabit. I remember one day doing 5 different speedtests* and getting just over 1 megabit on all 5. That's not the only problem. Whenever I get an incoming call or make an outgoing call my broadband is disconnected. This is happening 100% of the time and is still happening.
    Two months ago: Phoned BT. After about 80 minutes on the phone I'm told it looks like the problem is our (BT) end. I was told I would receive a phone call the next day. I got that phone call and was told my connection would be back to 20 megabit in a couple of days. It never happened. Even as I was being told my connection would be back to 20 megabit in a couple of days I didn't have any faith in what I was being told. Maybe just something in the tone of the person I was speaking to gave me that feeling.
    A few weeks ago. Some Scottish guy from BT calls me trying to sell BT Vision. I said 'no' and took the chance to tell the guy of my ongoing problems.
    Background info: I have been at my current address and had a BT account for about 10 years. I just need to drop back maybe 4-5 years now when I was told by BT, over the phone, that I would be receiving a BT Home Hub (BTHH). I didn't ask for it. I already had a Netgear modem/router. That BTHH never turned up. I wasn't really annoyed about not getting a BTHH. I was angry that I didn't get a letter/phone call explaining why. Then about a year later I was on the phone to BT and mentioned that I had been told that I would receive a BTHH but it never turned up. This time I was 'promised' that I would receive a BTHH. Again it (BTHH) or a letter/phone call explaining why it wasn't being sent never happened.
    Back to the BT Scottish guy I told the Scottish guy about my lack of a BTHH and finally I get an answer. Apparently I need a 12 month contract. I told him I couldn't commit to a 12 month contract right now as recently I have taken a dip in my income. One morning a few days later and a BTHH arrives from the postman. I unpack it but just before plugging it in I remember the phone call with the Scottish guy and so I just put the BTHH away in a cupboard where it still is. Plugging it in would mean committing to a 12 month contract.
    I've now learnt this morning from BT that apparently I have committed to a 12 month contract early September which would be around the time of the Scottish BT guy phone call. Clearly there's been some mis-communication between the Scottish guy and myself.
    23 September In an attempt at trying a different route to solve my problems I put in a complaint. It turned out to be quite a wall of text which I hate giving to anybody but there's so much to go over. By the way since 20th September my download speed is 0.25 megabit. My upload is faster!
    29 September I received a phone call from BT and the person that phoned started to tackle my broadband issues. By this time I'm seriously thinking of putting in a complaint about how complaints are dealt with. Basically in that 23rd Sept. email I went over everything which I'm telling you guys about now. I also told them that I understood a 12 month contract, which I couldn't commit to, was needed for the BTHH but as I have one sitting idle in a cupboard here at home and I've been with BT for at least 10 years and I've been told (promised) that I would receive a BTHH twice over the years (when I didn't even ask for one!) then how about letting me have it. Or at least plugging it in to see if that resolves the problems as that might even save BT having to send out an engineer.
    30 September The lady I spoke to on the 29th told me somebody would phone the next day. By now I have deja-vu of what happened two months back. I got the phone call earlier which was how I found out that apparently I committed to a 12 month contract early September. The guy said I should probably speak to accounts first so I'm waiting for a call from them now.
    This has all turned into a convoluted mess that could of been solved two months ago. I have a BTHH which I can't use but which might solve my problem (although if it does I don't understand why as my Netgear modem/router does work). I'm very tempted to switch providers but maybe my problem still needs to be looked at by BT even if I was with another provider? My bill is now overdue and whilst I can't commit to a 12 month contract I do have the money for the latest bill. But would you pay for an internet of 0.25 megabit which should be 20 megabit? Or a phone that dis-connects your broadband.
    The overall annoying thing about this is how my email complaint was handled. The complaint(s) need to be tackled as a whole. I have a couple of friends and have read many stories of people phoning BT and then after complaining they get some deals. Now whoever read my complaint, and I have a copy which I can provide, should of seen that I'm clearly 'in limbo' so to speak and said either 'keep the BTHH' or 'we may need you to send the BTHH back but for now try connecting it up to see if that resolves the problems'. Instead it looks like my email was read and then passed onto the broadband department. The lady who phoned on the 29th thought I was using the BTHH even though she had my email in front of her. I know that as she quoted a couple of lines from it. The guy who phoned this morning also thought I was using the BTHH.
    All that's needed now is for BT to dis-connect me for an unpaid bill! I personally feel that I should get some compensation for such a poor connection over the last 4 months.
    For all speed tests I used the BT wholesale one apart from*

    Here's some screengrabs from BT wholesale taken at various times.
    After that a couple of screens from my Netgear taken today.
    I did run Routerstats Lite over a few days when this started. However I don't know what to look for in Routerstats which might be the problem.
    7 August
    20 August
    7 September
    27 September
    30 September
    Netgear Router status 30 September
    Netgear stats 30 September

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