No Browser setup tab in Desktop Workflow Administrator - UCCX 8.5.1

Hi ,
I am unable to see the Browser Setup tab in desktop workflow administrator ( pc installed version) under the workflow group / cad agent / user interface
I assume that its due to me only running enhanced licences rather than premium but can't find any documentation to confirm that

I have found the answer , it is a licencing requirement , integrated browser on CAD is premium only

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Desktop Workflow Administrator Password Recovery

I have a supervisor that changed the default password (admin) on his install of Desktop Administrator. The supervisor has forgot the password and is not able to access the application. Is it possible to reset the password without knowing the current. I have tried to uninstall and then re-install, this did not work. Password is still required and it is not the default.

Hi,
the docs (Cisco Desktop Administrator User Guide CAD 6.6 for Cisco Unified Contact Center Express Release 7.0, Cisco Unified Communications Manager Edition September 2009) say:
Restoring the Default PasswordThe Reset Administrator Password option can be used In the event you forget a password you set up. This option resets the password back to its default value (blank) without requiring that you know the previous password.This menu option is available only in CAD Configuration Setup located on the Unified CCX server.To restore the default password:1.On the Unified CCX server, navigate to the C:\Program Files\Cisco\Desktop\bin folder.2.Double-click postinstall.exe to launch CAD Configuration Setup.3.Choose File > Reset Administrator Password. The utility runs and resets the password to blank.
I never tried it myself, but it sounds reasonable.
G.

CCX 10.5 Desktop Workflow Administrator Auto Ready?

Hello, is it possible to send an agent into ready automatically from desktop workflow after a set number of minutes if they're not logged out?
We have agents we've told til we're blue in the face to logout and set reason code lunch/break incessantly. They don't do it, instead they go to "not ready" and our Supers have to send them manually to ready when the agents either forget or don't do it purposefully.
Can we set this in a workflow so that they go to ready after a set amount of mins?
Thank you to all in advance for any help.

You can't force people to answer the phone. If you make them ready they'll just fiddle with the hookswitch every few minutes to avoid calls.
It's a staffing/disciplinary issue to me. If it's someone's job to answer the phone, and they don't do it... it's the same as a postman throwing the mail in a bin or a sales person not selling.
Aaron

Content Administration Tab is missing for administrator user in NW CE 7.1

we have a issue after upgrading the portal to NW CE 7.1 SP00 RTC.
"Content Administration" Tab is missing for administrator users

In CE version, we have to manually enable by using "Content Layer Tool"
http://<host>:<port>/irj/servlet/prt/portal/prteventname/HtmlbEvent/prtroot/com.sap.portal.content.layers.ContentLayersTool
This link may lead to "Portal Runtime Error" because "contentLayerTool" is port of high_safety zone
To access without runtime error, pls follow the below process.
1. login http://<host>:<port>/irj with admin user
2. concatenate the below line to browser
/servlet/prt/portal/prteventname/HtmlbEvent/prtroot/com.sap.portal.content.layers.ContentLayersTool
3. To enable content admin tab click "Activate Development Mode"

Run button not appearing in 11.5.10.2 workflow administrator

Hi,
I am learning Oracle workflow on E-business suite 11.5.10.2 and very new in this.I am selecting a workflow in developer studio(under workflow administrator responsibility) and it is appearing also.But now when I want to run the workflow I am not getting any icon/button to run it.Can you please tell me where am I going wrong?

Hi,
Once you've logged in E-Business Suite, after navigating to Workflow Administrator Web (New) responsibility, are you saying that you don't see the "Run" icon which appears when you query an item type ?
If yes, check that the user / responsibility that you've logged in with is a Workflow System Administrator. You can check/set this by logging into E-Business Suite (Workflow Administrator Web (New) responsibility, Administration tab. Instead of a standalone user account, you have an option to define a responsibility as a workflow admin, in which case all users possessing that responsibility inherit admin privileges.
Regards,
Rakesh

Restrict Workflow Administrator responsibility for a business group

My requirement is to restrict the Workflow Administrator responsibility to a specific business group so that the administrator can view all notifications/transactions for a given business group only for ALL item types. I tried following the steps given in the document 'Oracle Self-Service Human Resources (SSHR) Release Notes, Release 12.1.1' metalink id 578360.1. However, it doesnt seem to be working. Any idea on how to do this configuration?
Thanks,
Pallavi

Hi,
EBS version: 12.1.3, Database 11g
Below are the steps to reproduce the issue:
1) Create a security profile 'XXX-UK-WF' with following values:
Business Group: <UK business group name>
View Employees: Restricted
View Contingent Workers: Restricted
View Applicants: restricted
View Contacts: Restricted
View Candidates: All
Organization Security Tab--> Security Type: View All Organizations(No Security)
2) Set the HR: Security Profile option at the responsibility level for the Workflow Administrator Web(New) responsibility.
3) Log on to the Functional Developer responsibility and search for the predefined Workflow Item Attribute Values (WF_ITEM_ATTRIBUTE_VALUES) object.
4) Click the Update icon to navigate to the Update Object page.
5) Click Create Grant on the Grants tab.
On the Define Grant page, enter the following details:
In the Name field, enter a descriptive name for the grant.
Specify the effective date for the grant as '01-Sep-2011'.
In the Grantee Type field, select 'Group of users' and select teh responsibility 'Workflow Administrator Web(New)' in the Grantee field.
6)In the Object field, select the delivered object Workflow Item Attribute Values
7)On the Grant: Select Object Data Context page, select the HR Self-Service Selected Person ID Instance Set (HRSS_WF_ATTR_PERSONID_INSTSET)
8) On the Grant: Define Object Parameters and Select Set page:
In the Set field, enter the delivered Business workflow item attribute permission set (WF_ADMIN_ITEM_ATTR_PSET).
Click Finish to complete the grant creation process.
9) Logout and login as a user having Workflow Administrator Web(New) responsibility. Navigate to Administer--> Status Monitor. Search for all the workflows started this week. All the transactions from all the business groups will be listed. ideally, only the transactions occuring in UK business groups should have been listed.

II never use tabs at a desktop. Tabs in desktop Firefox are obstructive. Can they be eliminated, ever.

II never use tabs at a desktop. Tabs in desktop Firefox are obstructive. Can they be eliminated? ever?
There seems to be a jackboot coercion to eliminate a multi-window view in Firefox to the point where, in the current iteration, there is a permanent single space wasting tab in the header.
Like many I have many programs open, spreadsheets, text and graphic editors, sometimes 2 or more browsers.
ALL are easy to find on the task bar until they are obscured by tabs.
I followed the gravitational pull toward tabs for mobile use.
There they can be justified.
They are counterproductive in desktop usage.
Even the developers tab-killers have been eliminated.
Do we all have to accept tabs like GMOs and fluoride?
Is there a hope for a full desktop view in Firefox?

@Tony98
You will observe that this is a question for developers.
I am familiar with far more alternatives than you could suggest.
This question is for Firefox developers please.
For you less experienced home users with just one PC I will explain again.
There is a client base that prefers windows to tabs for business reasons, regardless of OS, and purely for ergonomics.
With several programs open, spreadsheets, graphic displays, sometimes 2 or more browsers, ALL are easy to find on the task bar until they are obscured by a browser with tabs open in one stack.
I see tabs as a current fad, useful for small screens on low res phones.
Tabs in apps on mobile devices is just fine.
There we use a finger or stylus.
On desktops, we use a mouse.
Current smartphones and tablets, have comparable resolution and utility to desktops.
They just lack power. That will change.
Firefox is the preeminent browser.
It is a mainstay of Linux and Linux appliances.
To push it toward "tabs only" as if just for phones is a mistake.
When MS Windows 8 is used in business it is used always in desktop mode, and with a mouse, not panes.
That's why business rejected it when released.
When the mouse disappears, tabs may become useful on desktops.
For now the mouse is here to stay, and so should the windowed browser.
As much as I dislike Internet Explorer, it has a simple "no tabs" option.
So should Firefox.

ORA-12505, error when i tried to open the "Workflow Administrator" tool

i have installed Oracle content server 10g r3, but when i tried to open the "Workflow Administrator" tool i got the following error "ORA-12505, TNS: listener does not currently know of SID given in connect descriptor", so how can i solve this issue?
//hint i am using Oracle database 10g

Is the rest of your UCM install running OK?
This implies that the JDBC connection is failing.
Are you running Workflow Administrator from the Admin Applets in the browser OR as a standalone application from command line (*nix) or Start menu (windows)
I think that the application would normally look in config.cfg and use the JDBC connection string given in there - this would include the SID. Can you tnsping the SID?
Tim

Change workflow administrator

Hello ,
Is there any way to change the wrokflow administrator . The scenario is a user (who is the administrator for many workflows, ALE config post processing permitted agent etc )is going to be replaced by a new user . All the places where this user was configured has to be now replaced by the new user . Is there any easy way to do this . Or is there any easy way to find out where all the old user has been configured as reciever/administrator . Please show some light .
Many thanks,
JR.

the workflow system is administrated on different levels - at least when it comes to do workflows on IDOCs - and that's almost the only aspect i know of - so you would have to change the whole setup - use tx.
SWDC_RUNTIME to change the workflow administrator for worflows in general - a hint here: it pays a lot in the long run if you are not putting a single user-ID here, but tie it to HR-ORG: set up a position and attach a whole bunch of users to it, so you can distribute the workflows to more people and additionally you would never have to touch the admin-settings again ... the admin in this transaction would then be of type 'S' and the number of the organizational level. use tx. PPOME to set this up.
tx. OYEA to set up an IDOC-Adminstrator on the top-level (there are several levels where you can set them also ... on level of the partners, for example -> check tx. WE20 for this. here goes the same as for the above mentionen customizing: use HR-ORG to define a position ... see above.
both: IDOC-admins and workflow-admins are client-dependent, so you will have to repeat that action in every client in your system you want to use.

Installer of Desktop and Administrator 11g for x64

Anybody knows if there are any plans to release an x64 installer for Discoverer Desktop and Discoverer Administrator(11g).
Edited by: user5629916 on 30-jun-2010 9:40

Hi
I have done some more investigation on your behalf and would like to point you to Oracle Support note *233047.1*. Here's the link to the website: https://support.oracle.com/CSP/ui/flash.html
In there are several useful questions and answers about Discoverer. The one that will be of interest in your situation is this one:
Q: Are Discoverer 11g Administrator and Desktop certified to install on 64-bit Windows clients?
A: No, at the time of this posting, the certification spreadsheet specifically only lists 32-bit Windows clients (XP, Vista, 7). At this time certification with Windows 64-bit client operating systems is being evaluated for a future patch set, post patchset 3. This document will be updated when the certification is announced.
If you try to install on Windows 64-bit operating systems, you will receive a warning like this when you run setup.exe from the /Disk1 directory.
You may workaround this by installing from ..\Disk1\install\win32 and running setup.exe from there; however, as stated at this point it is specifically not certified on 64bit Windows client operating systems; therefore, we cannot accept Service Requests for functional issues.
By the way, I did have one of my clients only yesterday successfully install Desktop and Administrator 11g onto Windows 7 64 bit. Here is one of their comments: I am running on Windows 7 64 bit. The 11.1.1.3.0 has both 32 bit and 64 bit available. It seems if you are running on 32 bit you would choose XP mode and the 64 bit by default compatible with Vista
Best wishes
Michael

Can no longer read text on browser itself--tabs, headings, etc.--after updating to v 4. How can I enlarge these fonts?

I just updated to Firefox 4.0. I made NO changes to existing settings. After updating, font size of BROWSER headings, tabs, etc. appear so small that I am barely able to read them. (Note that I am NOT talking about font size on web pages--just on browser itself. ) Have used firefox for years--don't want to give it up--but will have to if can't find a solution for this.

I don't know where it is going to look. As I did all the Orthoptera, haing to go to the source of every page, andchanging the links to the moths to the Orthoptera, I had to do the same with other Oders. Now I am on the Diptera, and went to the previously created Orthoptera gallery and changed the text and link from Orthoptera to Diptera. But it still shows text and link, moth, instead. So I continue to have to go to each pages source coded and change individually.
Here is what I don't understand. When I go to the folder that is at C://program files/adobe/adobe photoshop cs4 (64 bit)/presets/web photo gallery, the renamed, copied and modified folder, Diptera is there, and come up in the choices of templates. But the text and link modifications don't occur when the gallery is run. Where could it be going to get the moth stuff, when it goes to this folder for the template?
What you said about the 64 bit makes sense, but I don't know where it could be going to create the gallery when the folder named Diptera is ther.

How to determine the agent of workflow administrator

In the workflow, when there is any exception raised, we need to send notification to workflow administrator. My question, how to determine the agent of workflow administrator.

Hi jrockman li,
No it is not like that, i mean that administrator for workflow will a single person so you can simply give his userid as the agent.
As you told "YES SAP HAVE WORKFLOW ADMINISTRATOR ROLES"
SAP_BC_BMT_WFM_ADMIN Administrator for Business Workflow
SAP_BC_BMT_WFM_GP_ADMIN Role for Guided Procedure Business Workflow Administrators
SAP_BC_BMT_WFM_UWL_ADMIN UWL: Administrator for Workflow Functionality
You can use this roles for the agent determination purpose for the workflow administrators.
Thanks and Regards
Balaji K.

Workflow Administrator issue

Hi,
ebs 11.5.8
We successfully cloned from prod to dev. DEV been up for ~1 month.
We now have an issue with the Workflow.
I log in as sysadmin -> system administrator responsibility then workflow -> Global Preferences
In the html page that opens it says "Only the Workflow Administrators can edit Default settings."
I tried with Workflow Administrator -> Global Preferences but same results.
I check for profile (System Administrator -> Profile -> System : %workflow%) but found nothing that would indicate who is the admin of the workflow.
I think this is due to autoconfig, setting the default value for the workflow administrator.
How can I find who is the owner and change it?
Thank you~
Edited by: Nayas on Oct 27, 2010 2:03 PM

Hi,
I log in as sysadmin -> system administrator responsibility then workflow -> Global Preferences
In the html page that opens it says "Only the Workflow Administrators can edit Default settings."Please see (Unable To Login As Workflow Administrator As Sysadmin [ID 396821.1]).
How can I find who is the owner and change it?Please see (How To Reset Workflow Administrator [ID 413711.1]).
Thanks,
Hussein

Workflow Administrator Tcode

Hello Experts,
Can any of you help me with a workflow administrator tcode that has the ability to find all the workitem using the user ID.
Im aware of the tcodes that can be used to find the workflow status with the task - dates etc... but im not able to find any which can be used to search workflow status with the user id.
Regards,
Regi.

Hey Dilek,
Thanks for the quick reply buddy, This will not help me because this gives me the list of workitem i can see as an approver , what i need is workflow log as a requester.
If i use this and select the user id - this will show me the list of all the worklist for that user id as an approver and not as a requester, what i need is to trak the log as a requester using the logon id.
Thanks,
Regi

Workflow Administrator SAP user Role

I have a question from the customer regarding which SAP User Role should be assigned to and Workflow Administrator?
From my point of view, basically there are 2 questions here:
1. Is there any standard SAP user Role for this? (which one?)
2. If not, then a custom Role need to be configured (from PFCG t-code i think). Can anyone tell me to which workflow transactions should be ground authority for such a Role?

Hi
These are the tcode for workflow developer. Use the SW* and pfac_dis,PFTC_DIS for wflow admin.
SWL1
SWLV
SWNNOTIFDEL_DISPLAY
SWPC
SWPR
SWU0
SWU1
SWU2
SWU3
SWU4
SWU5
SWU7
SWU8
SWU9
SWUD
SWUG
SWUI_BENCHMARK
SWUI_VERIFY
SWUI_WFUNIT
SWUS
SWUS_WITH_REFERENCE
SWU_EWBTE
SWU_EWCD
SWU_EWLIS
SWU_OBUF
SWWDHEX_DEBUG
SWWERRE_DEBUG
SWW_ARCHIV
SWW_DISPSWWCLEAR
SWW_DISPSWWCOND
SWXML
S_ALR_87000710
S_ALR_87000878
S_ALR_87000881
WF_EXTSRV
RSWWERRE
SBWP
SCDO
SLG1
SWB_COND
SWDA
SWDB
SWDC_DEFINITION
SWDD
SWDD_CONFIG
SWDM
SWDS
SWE2
SWE5
SWEAD
SWEC
SWEINST
SWEL
SWELS
SWEQADM
SWEQBROWSER
SWETYPV
SWFVISU
SWF_ADM_SUSPEND
SWF_ADM_SWWWIDH
SWF_APPL_DISPLAY
SWH_EXIT_DISPLAY
SWI1
SWI11
SWI13
SWI14
SWI1_COND
SWI1_RULE
SWI2_ADM1
SWI2_ADM2
SWI2_DEAD
SWI2_DIAG
SWI2_DURA
SWI2_FREQ
SWI30
SWI5
SWI6
SWIA
MCAP
MCAQ
MCAR
MCAT
MCAU
MCAV
MCAW
MCAX
MCAY
MCAZ
MCKY
MCKZ
MCM+
MCM-
MCM/
MCM?
MCSW
MCSX
MCYY
PFAC_DIS
PFTC
PFTC_DEL
PFTC_DIS
PFWF
PFWS
PGOM
PPMS
PPO4
PPOS
PPSS
PPST
PSO3
RE_RHCHECK1
RE_RHCHECKV
RE_RHDESC10
RE_RHEXIST0
RE_RHNAVIG0
RE_RHRHAZ00
RSWEWWDHMSHOW
RSWEWWDHSHOW
RSWWCLEAR
RSWWCOND
RSWWDHEX
BSVW
MC01
MC02
MC03
MC04
MC05
MC06
MC07
MC08
MC09
MC18
MC19
MC20
MC21
MC22
MC23
MC24
MC25
MC26
MC93
MC94
MC95
MC?0
MC?1
MC?2
MC?3
MC?4
MC?5
MC?6
MC?7
MC?8
MC?9
MCAF
MCAH
MCAI
MCAJ
MCAK
MCAL
MCAM
MCAN
MCAO

No Browser setup tab in Desktop Workflow Administrator - UCCX 8.5.1

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