No BT Sport HD

Morning all.
I have BT Broadband Infinity 2. My BT Sport was previously provided via my Sky+ box.
My BT TV service (HD service) was activated on Thursday and I contacted BT to request my BT Sport service be provided via my Youview box.
BT Sport in standard form is viewable but I have an on-screen message telling me I need to subscribe to receive BT Sport HD.  I've contacted BT tech support who passed me onto the order management department who said the matter would be resolved by 20:00 hrs yesterday.
I still don't have BT Sport HD.
Any suggestions how I resolve this problem.
t 
Edit: Apologies.  My problem has now been solved by a very helpful lady in Tech support 
Solved!
Go to Solution.

Hi ceeaich,
Have you managed to get BT Sport HD added? If not I'll be able to help. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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    David
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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