No Cached Credentials - error ID 40721

I updated Appworld on my Curve 8900 when it first became available a couple of weeks ago and immediately started getting the message about something being wrong with this session and try again. I tried a couple of things like deleting and re installing AppWorld, and now I get the message "No Cached Credentials. Error ID 40721" whenever I try to upgrade apps or download new ones. I have complete access from AppWorld online with my computer browser. I have updated my Blackberry ID and my payment options. I am still unable to use AppWorld on my device.
Solved!
Go to Solution.

Believe me...I understand financial constraints...I've been unemployed since being laid off last October...
carpenter wrote:
I inherited my boss's device when he upgraded. Just deactivated the BES policy and I was good to go.
Oh I do hope you did that properly...there are very specific methods to do so, and many methods folks think work actually do not (e.g., the on-device WIPE commands do not touch the IT Policy).
carpenter wrote:
BTW would it be possible to downgrade my version of AW?
Typically, you can access two versions of AW. The most current version (which you already have) and the version that was packaged with your BB OS. To fall back to that, you have to reload your OS so that you can regain that version of AW. But, nothing in between is "officially" available -- though I've seen links from time to time of folks hosting unofficial AW versions (no...I have no list).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

No cached credentials

Hi Everyone,
My BB had ben eaten by my dog and I just received my new device from the service. I got a brand new one, with all my datas saved from the old one. It is great, everything works, but when I try to download anything from the app world, it says no cached credentials, error id:40721. I tried everything what I found online in forums (because many people have the exact same problem), but nothing worked. My device thinks that I have no network connection, while I am abée to use the browser. I could not even download apps through my PC. Since it says I'm not connected to the network, it does not allow me to do anything. Any ideas?
Thanx
Solved!
Go to Solution.

Hi csippesz
On your previous device are you using Blackberry Application like BBM,Facebook etc and do you have blackberry internet service in your account .
First try this :
On Your Home Screen Go to Options - Device - Advance System setting - Host Routing Table - there press the Menu Key than Click Register Now .Wait and see if any Registration message comes .after that perform a battery pull restart like this:
While Device is Powered On remove the Battery wait for a min. then re-insert it back wait till the device take a long Reboot.
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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No cached credentials. (ID error :40721)

Hi,
I have some problemes on my Blackberry.
I want to download, for example WhatsApp, I have internet with wifi but it can't be download it(by Apps Store of Blackberry on my phone Desktop), and show me this error:
" No cached credentials. (ID error :40721) "
I need help please.
Thanks a lot.

virajpatel wrote :
even i have same problem with it.
i can't download any thing from bb app world .
Hi virajpatel
Please Contact your Carrier and make sure that sufficent data plan is enabled on your Account,after that Go through those steps suggested in Knowledge Base and see if problem resolves.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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Find a error in storm 9530 :- No Cached credentials.(Error id : 40721)

Hey Friends Please Help Me for this error .!
when i am download any apps from blackberry app world then above error stop me .
how can i manage it . please help me......

hello,
please read this article from the public knowledge base.
KB32439 Error 40721: No Cached Credentials appears when accessing BlackBerry App World
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

No cached credentials. (Error id: 40721)

Hi there
Am usin Bb curve 9380 and cant download applications from blackberry world. it keeps on displaying no cached credentials. Also cant use BBM as it says, BBM requires the latest version of blackberry ID. tried opening Blackberry world then pressed 34(34 but didnt work....what could be the problem?

Please see: Error 40721: No Cached Credentials appears when accessing BlackBerry App World
Good luck!
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

SXI_CACHE Cache Refresh Error

Hi,
I am getting Runtime Cache Error when running transaction SXI_CACHE in PI 7.1:
Unable to refresh cache contents
INTERNAL_ERROR
Error 'HTTP status code 401 Unauthorized' while executing HTTP request (calling method 'get_status')
Error during last attempt to refresh cache
INTERNAL_ERROR
Error 'HTTP status code 401 Unauthorized' while executing HTTP request (calling method 'get_status')
Can anyone help to resolve this issue?
Thanks.

Hi RMS,
As you see in the error messages its purely credentials and authorization issue.
Please ensure below items are intact in your system.
1. Under 'echnical Setting' ensure, you are using the correct port number (It will be your system HTTP port)
2. ensure Path Prefix has value /dir/CacheRefresh
3. Under Logon & Security - Select 'Basic Authentication' confirm the popups and ignore if any warnings
4. For logon data, enter the client of your Integration Server and the user PIISUSER with the valid password.
5. Under Special Options, set Timeout:30000, HTTP Settings: HTTP Version: HTTP 1.0, Compression: inactive, Compressed Response: No; TTP Cookies: Accept Cookies: Yes (All).
6. Save these settings, perform Test Connection
report back if you find any further issues.
Regards
Sekhar

Cached credentials are not working on the lock screen (Windows 7)

Hello all,
We are having a difficult time trying to troubleshoot a problem with credential caching seemingly not working on the lock screen for our laptop users. Users are instructed to logon to the laptop while connected to the domain to cache their credentials. The
user then leaves the network, and is able to log in to the laptop using cached credentials. The laptop locks either due to a manual lock, or due to an inactivity timer. The user tries to relog and is presented with the error “no logon servers available to
service the request.” Users are reporting the problem from both home and public networks. We have been able to recreate the issue by logging on the laptop while in the office and setting our internal wireless network to manually connect, and then simply clicking
start > shutdown arrow > lock. Many users have reported that they were able to get back into the laptop after a hard shut down, but would be unable to log in again if they returned to the lock screen. One user has reported that selecting other credentials
> switch user > other user while on the lock screen and then entering in his DC credentials would allow him to get back into the laptop. I was unable to recreate this workaround on our test machine. I also tried to logon using the switch user account
with the “.\username” method to see if that would look for cached credentials. One user has reported that he was unable to hard shut down the computer to get back in. He also reported that he tried to pull the battery and give it time before trying again.
We have set the value for “Interactive logon: Number of previous logons to cache” to 50. The status of “Interactive Logon: Require Domain Controller to unlock workstation” is disabled. We have tried to turn the Wi-Fi switch off and then back on while on
the lock screen. Error logs that we think are related to the problem include – Event ID:5719, NETLOGON and Event ID:4343, NlaSvc error 0x4C6 and error 0x51
I have a slightly sinking feeling it has something to do with NLA thinking that they are connected to a domain while on the lock screen, but this is pure speculation. Thanks for reading my post and any potential solutions are greatly appreciated!

I'd try them over here.
Windows IT Pro forums on TechNet
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

Windows 7 802.1x wifi profile issue with cached credentials

We have a wireless network that is setup as WPA2-Enterprise AES using 802.1x. We have a user that is constantly having his account locked out. When we trace where it's coming from, it's from our
radius server (which is only used for this one wireless network). We have already deleted the profile and recreated it. If we uncheck the option to remember the username/password, and enter that manually at prompt, it connects fine. As soon as we check that
option back, it fails and will keep failing and eventually lock out his acocunt. We have recreated his user profile and the wifi profile with no luck. I've done the following http://security.stackexchange.com/questions/15574/how-do-i-clear-cached-credentials-from-my-windows-profile
but to no avail. There are no credentials listed when I go this route. Can someone shed light as to where it is hiding these credentials?

Hi
Maybe change settings on RADIUS server to allow more than 5 successive login attempts.
If you look at the windows security log on the radius server can you see if it giving errors of bad username or password?
Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

PowerQuery API connection credentials error.

Hi Folks
I am trying to use PowerQuery to connect to an API from a website (Chargify.com). I have an API key that is definitely correct. Documentation outlines that the URI to connect to the API should be in the format - https://<subdomain>.chargify.com/<resource
URI> so I am using something like https://MY_COMPANY_SUBDOMAIN.chargify.com/subscriptions
However I get a credentials error when I try and connect (see screenshot). Chargify support think this error is linked to a issue with PowerQuery rather than an actual credentials issue. Hs anyone stuck a similar problem and resolved it?
Cheers
Steve

When I go to the documentation for chargify.com (https://docs.chargify.com/api-authentication), it says that you should be using Basic authentication -- with the API key as the user name and the
letter "x" as the password.

Processor Core Cache Hierarchy Error in event viewer and BSOD

Hello everyone. Lately I have had some problems with random freezing, and I can't figure out what's causing it, hoping to get some help here.
I have a MSI X79A GD65 (8D) motherboard and 4930K cpu, currently running @ 4.4ghz, 1,33V, disabled all the power saver features.
The PC have been stable for almost a year without issue, and just recently the PC have started randomly freezing. It can be up and running for a whole week without problems and then suddenty freeze, or sometimes just few hours and then freeze. It seems like it always freezes when surfing the web, and it tend to happen during scrolling a website. It is never happening during gaming with heavy load.
The error message is following:
WHEA Logger A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 8
Things I have tried: Reverted back to stock speeds in bios, updated to latest bios, tried a other power supply and formated windows with newest drivers, no difference. Memtest does not show any errors, and the pc passes prime/intel burn test. Cpu temps are fine.
What more can I do ? Is there a chance that the CPU have taken damage from my "little" overclock ?

Hi,
Can you tell what were temps of the CPU while overclocked and under full load (Intel Burn Test)?
Also, did you try different RAM? And are you currently running RAM at frequency of....? (Reduce to 1600MHz).

XI cache refresh error 'HTTP status code503 Service Unavailable'

We are running XI 3.0, SP 9
XI cache refresh stopped working today (red traffic light). Tried a Delta refresh. Got a program dump with error 'Access with ZERO object reference not possible'.
Activated all objects in Change lists of Repository, directory. Tried Delta refresh again. Same error again.
Re-started XI server.Now XI cache has error
'Unable to refresh cache contents'.
Detail says 'HTTP status code503 Service Unavailable'.
Tested RFC connection of INTEGRATION_DIRECTORY_HMI and other XI related destinations. Everything works fine.
Please let me know if anyone faced this before and what is the solution..
Thanks
Partha

Ok, well this note i am note able to handle because of missing poissibity to use the Visual Admin.
Another thing that came up: i still have probs with queues! Sometimes (today, and only today) a message runs through XI, so everything is fine.
Because of this i tried to deregister and register the queues once again - but the scheduler status is still on "inactive"....
what is the prob?!

Trying to log into a RDS server using cached credentials

I have a Windows Server 2012 R2 with Remote Desktop Services installed and it is a member server in my domain.   As a test, I have cut the network connection between the RDS server and the domain controller.   I can log into the
RDS server at the console with my cached domain account, but I can't RDP into the server with my cached domain accout.   It is telling me the specified domain either does not exist or could not be contacted.   Does RDS sessions not
use cached credentials ?    I have set the Group Policy Option: Interactive logon: Number of previous logons to cache (in case domain controller is not available) to 30.   That didn't seem to make any difference. Thanks for any
help with this problem.

Hi,
By default Network Level Authentication (NLA) will be used for RDP connections, and this requires the domain controller to be available. If you needed to you could disable the requirement to use NLA in the collection properties and set a custom rdp
property so that clients would not attempt to use NLA when they connect. The downside of this approach is clients will never use NLA when connecting and instead will see a server-side log on screen, and may get multiple prompts for credentials.
It is preferred to use NLA where possible, which in most cases it is since modern clients support it.
-TP

LiveCycle unable to access Cache Controller. Exception message - Error accessing the cache container - Error on GET action for cache Replicated:UM_CLUSTER_INVALIDATION_CACHE

The incident starts after all the members are removed from the DCS Stack DefaultCoreGroup view and added back again by WebSphere Application Server. Following exceptions are seen after LiveCycle was added back in again to the view.
We have a clustered environment with two nodes 2A and 2B. Server 2A crashed and therefore all members on 2B node were removed from the DCS view. Later the new core group view was installed but LiveCycle did resume operations as expected.
Errors below:
Exception caught while dealing with cache : Action - Get, ObjectType - UM_CLUSTER_INVALIDATION_CACHE, Exception message - Error accessing the cache container - Error on GET action for cache Replicated:UM_CLUSTER_INVALIDATION_CACHE
ServiceRegist W   Cache get failed for service EncryptionService Reason: Error accessing the cache container - Error on GET action for cache
Error accessing the cache container - Error on GET action for cache Local:SERVICE_FACTORY_CACHE
The following message appeared for several different services:
Cache put failed for service [CredentialService, ReaderExtensionsService,EncryptionService, etc]
SSOSessionCle W   Error in cleaning stale sessions from the database. These sessions would be deleted in next trigger
                                 java.lang.RuntimeException: com.adobe.livecycle.cache.CacheActionException: Error accessing the cache container - Error on ENTRYSET action for cache Local:UM_ASSERTION_CACHE
at com.adobe.idp.um.businesslogic.authentication.AssertionCacheManager.removeExpiredResults( AssertionCacheManager.java:125)
at com.adobe.idp.um.scheduler.SSOSessionCleanupJob.execute(SSOSessionCleanupJob.java:69)
at org.quartz.core.JobRunShell.run(JobRunShell.java:202)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:529)
Caused by: com.adobe.livecycle.cache.CacheActionException: Error accessing the cache container - Error on ENTRYSET action for cache Local:UM_ASSERTION_CACHE
at com.adobe.livecycle.cache.adapter.GemfireLocalCacheAdapter.entrySet(GemfireLocalCacheAdap ter.java:219)
at com.adobe.idp.um.businesslogic.authentication.AssertionCacheManager.removeExpiredResults( AssertionCacheManager.java:99)
... 3 more
Caused by: com.gemstone.gemfire.distributed.DistributedSystemDisconnectedException: GemFire on 2B<v1>:9057/51073 started at Sun Aug 17 08:57:23 EDT 2014: Message distribution has terminated, caused by com.gemstone.gemfire.ForcedDisconnectException: This member has been forced out of the distributed system. Reason='this member is no longer in the view but is initiating connections'
at com.gemstone.gemfire.distributed.internal.DistributionManager$Stopper.generateCancelledEx ception(DistributionManager.java:746)
at com.gemstone.gemfire.distributed.internal.InternalDistributedSystem$Stopper.generateCance lledException(InternalDistributedSystem.java:846)
at com.gemstone.gemfire.internal.cache.GemFireCacheImpl$Stopper.generateCancelledException(G emFireCacheImpl.java:1090)
at com.gemstone.gemfire.CancelCriterion.checkCancelInProgress(CancelCriterion.java:59)
at com.gemstone.gemfire.internal.cache.LocalRegion.checkRegionDestroyed(LocalRegion.java:669 4)
at com.gemstone.gemfire.internal.cache.LocalRegion.checkReadiness(LocalRegion.java:2587)
at com.gemstone.gemfire.internal.cache.LocalRegion.entries(LocalRegion.java:1815)
at com.gemstone.gemfire.internal.cache.LocalRegion.entrySet(LocalRegion.java:7941)
at com.adobe.livecycle.cache.adapter.GemfireLocalCacheAdapter.entrySet(GemfireLocalCacheAdap ter.java:209)
... 4 more
Caused by: com.gemstone.gemfire.ForcedDisconnectException: This member has been forced out of the distributed system. Reason='this member is no longer in the view but is initiating connections'
at com.gemstone.org.jgroups.protocols.pbcast.ParticipantGmsImpl.handleLeaveResponse(Particip antGmsImpl.java:106)
at com.gemstone.org.jgroups.protocols.pbcast.GMS.up(GMS.java:1289)
at com.gemstone.org.jgroups.stack.Protocol.passUp(Protocol.java:767)
at com.gemstone.org.jgroups.protocols.VIEW_SYNC.up(VIEW_SYNC.java:202)
at com.gemstone.org.jgroups.stack.Protocol.passUp(Protocol.java:767)
at com.gemstone.org.jgroups.protocols.pbcast.STABLE.up(STABLE.java:276)
at com.gemstone.org.jgroups.stack.Protocol.passUp(Protocol.java:767)
at com.gemstone.org.jgroups.protocols.UNICAST.up(UNICAST.java:294)
at com.gemstone.org.jgroups.stack.Protocol.passUp(Protocol.java:767)
at com.gemstone.org.jgroups.protocols.pbcast.NAKACK.up(NAKACK.java:625)
at com.gemstone.org.jgroups.stack.Protocol.passUp(Protocol.java:767)
at com.gemstone.org.jgroups.protocols.VERIFY_SUSPECT.up(VERIFY_SUSPECT.java:187)
at com.gemstone.org.jgroups.stack.Protocol.passUp(Protocol.java:767)
at com.gemstone.org.jgroups.protocols.FD_SOCK.up(FD_SOCK.java:504)
at com.gemstone.org.jgroups.stack.Protocol.passUp(Protocol.java:767)
at com.gemstone.org.jgroups.protocols.FD.up(FD.java:438)
at com.gemstone.org.jgroups.stack.Protocol.passUp(Protocol.java:767)
at com.gemstone.org.jgroups.protocols.Discovery.up(Discovery.java:258)
at com.gemstone.org.jgroups.stack.Protocol.passUp(Protocol.java:767)
at com.gemstone.org.jgroups.protocols.TP.handleIncomingMessage(TP.java:1110)
at com.gemstone.org.jgroups.protocols.TP.handleIncomingPacket(TP.java:1016)
at com.gemstone.org.jgroups.protocols.TP.receive(TP.java:923)
at com.gemstone.org.jgroups.protocols.UDP$UcastReceiver.run(UDP.java:1320)
at java.lang.Thread.run(Thread.java:773)
[22/08/14 0:28:10:237 EDT] 00000b4f WorkPolicyEva W   Exception thrown in background thread. Cause: java.lang.NullPointerException
[22/08/14 0:29:10:252 EDT] 00000b4f WorkPolicyEva W   Exception thrown in background thread. Cause: java.lang.NullPointerException
[22/08/14 0:30:10:268 EDT] 00000b4f WorkPolicyEva W   Exception thrown in background thread. Cause: java.lang.NullPointerException
[22/08/14 0:31:10:283 EDT] 00000b4f WorkPolicyEva W   Exception thrown in background thread. Cause: java.lang.NullPointerException
[22/08/14 0:32:10:298 EDT] 00000b4f WorkPolicyEva W   Exception thrown in background thread. Cause: java.lang.NullPointerException
[22/08/14 0:33:10:313 EDT] 00000b4f WorkPolicyEva W   Exception thrown in background thread. Cause: java.lang.NullPointerException
[22/08/14 0:34:10:328 EDT] 00000b4f WorkPolicyEva W   Exception thrown in background thread. Cause: java.lang.NullPointerException
[22/08/14 0:35:10:343 EDT] 00000b4f WorkPolicyEva W   Exception thrown in background thread. Cause: java.lang.NullPointerException
[22/08/14 0:36:10:358 EDT] 00000b4f WorkPolicyEva W   Exception thrown in background thread. Cause: java.lang.NullPointerException
[22/08/14 0:37:10:373 EDT] 00000b4f WorkPolicyEva W   Exception thrown in background thread. Cause: java.lang.NullPointerException
[22/08/14 0:38:10:389 EDT] 00000b4f WorkPolicyEva W   Exception thrown in background thread. Cause: java.lang.NullPointerExceptionor
I have tried looking for the root cause about why LiveCycle was not able to resume normally, didn't find anything related.

LiveCycle uses Gemfire as distributed cache for cluster members. If you are using TCP Locators (caching based on TCP instead of UDP), below are the possible situations which might lead to “ForcedDisconnectException” :
- There is time difference between two nodes.
- These is network connectivity issues.
- The high CPU usage by the member crashed.
-Wasil

Cache refresh error in Production Server in XI

Hi All,
whenever any object in ID gets changed cache refresh stops in XI in the production server.It throws error that it is unable to refresh the cache.All post installation activities are done properly.What should be done to solve the issue.

What is the exact error? You may try looking into these two guides:
[How Tou2026 Handle Caches in SAP XI 3.0:|http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/1a69ea11-0d01-0010-fa80-b47a79301290?quicklink=index&overridelayout=true]
[How Tou2026 Handle XPI Caches in SAP NetWeaver 7.0:|http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/c0332b2a-eb97-2910-b6ba-dbe52a01be34?quicklink=index&overridelayout=true]
For an overview of cache refresh errors in the Integration Repository or Integration Directory you can check SAP Note 780747.

Essbase Data Cache Full Error

Hi, All,
I am encountering an Essbase data cache full error while running some calc scripts. I have already try to set the data cache size to 800MB to 1.6GB, and index cache to around 100MB. It is quite a large BSO Essbase, with one dimension over 1000 members, another about 2500 members, and the last one about 3000 members.
I have three similar scripts and each is for different entities to aggregate on some of those dimensions.
For example, I started with unload the app/db, and run the calc script 1 for Entity1, it is successfully; However, I continue to run on calc script 2 for Entity 2, it showed the "data cache full error". However, after I unload the app/db, and then run calc script 2 again, I can have the calc scripts completed with no errors.
I am running on Essbase 11.1.1.3 on AIX platform 32-bit Essbase.
Anyone had encountered that before. Is it a problem with Essbase RAM handling, in this case?
Thanks in advance

Thank you John,
We have found that it is the entity dimension that should be responsible to this problem.
I remember we have encountered this kind of problem before when we aggregate an application with the entity dimension hierarchy mixed with shared and stored instances of the same level 0 members. To put it simple, there are three members under "Entity" dimension member, which represents different view of entity hierarchies of same level 0 members. the first one has stored level 0 entity members while the other two have shared ones. And at that time, our client added another hierarchy with shared level 0 members, but they did not put this tree under "Entity" dimension member directly, but rather put it under the first child of "Entity", which is the one with stored level 0 members.
It is a little bit confusing to describe the situation only by text. Anyway, at that time, the first hierarchy had both stored and shared instances of the same group of level 0 members. And the data cache is always full when aggregating. and after we moved the forth hierarchy to another tree so under that hierarchy the level 0 members are all shared instances, the aggregation worked flawlessly.
I wondered why this happened and consider this is related to detailed calculation logic of Essbase. May you shed some light on this topic? Thank you with all my heart!
Warm Regards,
John

No Cached Credentials - error ID 40721

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