No cached credentials. (ID error :40721)

Hi,
I have some problemes on my Blackberry.
I want to download, for example WhatsApp, I have internet with wifi but it can't be download it(by Apps Store of Blackberry on my phone Desktop), and show me this error:
" No cached credentials. (ID error :40721) "
I need help please.
Thanks a lot.

virajpatel wrote :
even i have same problem with it.
i can't download any thing from bb app world .
Hi virajpatel
Please Contact your Carrier and make sure that sufficent data plan is enabled on your Account,after that Go through those steps suggested in Knowledge Base and see if problem resolves.
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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Similar Messages

Find a error in storm 9530 :- No Cached credentials.(Error id : 40721)

Hey Friends Please Help Me for this error .!
when i am download any apps from blackberry app world then above error stop me .
how can i manage it . please help me......

hello,
please read this article from the public knowledge base.
KB32439 Error 40721: No Cached Credentials appears when accessing BlackBerry App World
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

No Cached Credentials - error ID 40721

I updated Appworld on my Curve 8900 when it first became available a couple of weeks ago and immediately started getting the message about something being wrong with this session and try again. I tried a couple of things like deleting and re installing AppWorld, and now I get the message "No Cached Credentials. Error ID 40721" whenever I try to upgrade apps or download new ones. I have complete access from AppWorld online with my computer browser. I have updated my Blackberry ID and my payment options. I am still unable to use AppWorld on my device.
Solved!
Go to Solution.

Believe me...I understand financial constraints...I've been unemployed since being laid off last October...
carpenter wrote:
I inherited my boss's device when he upgraded. Just deactivated the BES policy and I was good to go.
Oh I do hope you did that properly...there are very specific methods to do so, and many methods folks think work actually do not (e.g., the on-device WIPE commands do not touch the IT Policy).
carpenter wrote:
BTW would it be possible to downgrade my version of AW?
Typically, you can access two versions of AW. The most current version (which you already have) and the version that was packaged with your BB OS. To fall back to that, you have to reload your OS so that you can regain that version of AW. But, nothing in between is "officially" available -- though I've seen links from time to time of folks hosting unofficial AW versions (no...I have no list).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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No cached credentials

Hi Everyone,
My BB had ben eaten by my dog and I just received my new device from the service. I got a brand new one, with all my datas saved from the old one. It is great, everything works, but when I try to download anything from the app world, it says no cached credentials, error id:40721. I tried everything what I found online in forums (because many people have the exact same problem), but nothing worked. My device thinks that I have no network connection, while I am abée to use the browser. I could not even download apps through my PC. Since it says I'm not connected to the network, it does not allow me to do anything. Any ideas?
Thanx
Solved!
Go to Solution.

Hi csippesz
On your previous device are you using Blackberry Application like BBM,Facebook etc and do you have blackberry internet service in your account .
First try this :
On Your Home Screen Go to Options - Device - Advance System setting - Host Routing Table - there press the Menu Key than Click Register Now .Wait and see if any Registration message comes .after that perform a battery pull restart like this:
While Device is Powered On remove the Battery wait for a min. then re-insert it back wait till the device take a long Reboot.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Cached credentials are not working on the lock screen (Windows 7)

Hello all,
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I'd try them over here.
Windows IT Pro forums on TechNet
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

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Hi
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Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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Hi beachbum 2013, and a warm welcome to the forums!
Hmmm, might see if this is of any help...
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Oliver

Hi Oliver,
The closest method I can relate is Kerberos Delegation, which allows an application to reuse the end-user credentials to access recourses hosted on a different server.
More information for you:
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http://blogs.msdn.com/b/autz_auth_stuff/archive/2011/05/03/kerberos-delegation.aspx
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https://technet.microsoft.com/en-us/library/cc995228.aspx?f=255&MSPPError=-2147217396
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Hi,
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Logical Command: DBMRFC
Parameter: exec_lcinit restart
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Command             : exec_lcinit restart
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Hello,
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> ERROR : restart not possible [please check knldiag!!]
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regards,
Lars

No cached credentials. (ID error :40721)

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