No calls in call log, or voice mail online (but can be accessed via phone).

I had Fios internet and digital voice installed on February 14th 2012. I've set up all the voice mail functions and can access them via the phone. Voicemails left an laso be played back via the phone. However none of this information is being replicated online via the website. Voicemails are always empty, and the call logs show no record of any calls being made. 
Is there anything else thatneeds to be set up?
Thank you.

No there is nothing else you need to do to setup the service. We need to check that your username is syncing to the account correctly. I have sent you a private message to get more information.
Anthony_VZ
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