No Capture window

I have my Canon HV20 connected properly, but when I click on Capture on FCE 4.0, I am simply asked to name the file but I don't see the Capture window that is supposed to open, as all the tutorials show, including on this Adobe site and Lynda. I therefore can't pilot the camera from FCE and capture from my HD tape.
I must add that I have chosen HD in Easy Setup and Apple Intermediate Codec 1080i50, as I am in France and presumably recording in PAL.
If I name the file as asked to, a capture does seem to start, but in a simple window that offers no interface to pilot the tape or create an entry point, etc. The capture lasts only a few seconds, and then I get an odd message saying "Encountered end of tape"... when I am clearly not at the end of the tape.
Please help! I saw somewhere that people capture in iMovie and then import the files in FCE, but I can't imagine that this is the only solution...

OK, I follow the instructions, but I'm unable to capture more than 10 seconds or so. And that's only when I start playing the video on the camcorder before I click on 'Capture' in FCE. Then, very quickly, I get this same message: "encountered end of tape", but it's not the end of the tape, far from it. What could be triggering that 'end'? I do capture 10 seconds or so, using this procedure, but that's clearly not enough...
So I tried something else: I decided not to start the playback on the camcorder and to let FCE manage that. So I clicked 'Capture' in the FCE File menu, and then was prompted to name the capture, and then I saw the camcorder start it's playback, but NO view of what is being captured shown in FCE, only a black window, with this at the bottom: "CUEING TAPE, press esc. to stop". Meanwhile, the video is playing on fine on the camcorder screen. At the end of the tape, close to 60 minutes later, nothing has been captured whatsoever. No trace of the file that I had named after clicking on 'Capture'. No capture at all, in effect.
So this is where I stand and I do hope you can help. Very grateful in advance.
Laurent

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[Personal info removed.]
Message was edited by: Jim Simon

Yes i did read your post. And please do not write in capital letters, that is considered shouting.
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