No change requests in CRM_DNO_MONITOR

Hi,
We have implemented charm and some of users are not able to display any change requests in transaction CRM_DNO_MONITOR. These are only few users. For some of them problem was resolved next day and for few it still exists. I have provided sap_all and sap_new, still didn't work.
I have checked note Note 1163796 - Work Center Change Requests are not displayed, however it is aboslute as we are now in
ST 400 0026 SAPKITL436 SAP Solution Manager Tool
Have you faced any such problems? Do let me know if you have any suggestions.
Thanks in advance.
Regards,
Gowrinadh

@shivjansi ,
Version is SAP EHP 1 for SAP Solution Manager 7.0, and St component is
ST 400 0026 SAPKITL436 SAP Solution Manager Tool
Also all users by default has SU53 access, no missing access can be seen. Provided sap_all as well, mentioned in my first post.
@Jason,
Both the users are executing with default variants. For those it is not working yesterday it is working today. I have no clue on why. At present I am not able to reproduce the issue as well.

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Approving a Change Request through CRM_DNO_MONITOR

I created a change request through CRM_DNO_MONITOR (business transaction service process).
I assigned a change manager that that was set up through transaction BP, that was assigned a user name through employee.
Now I want to approve the change request and it is blanket out. Already looked at the authorization profiles, had the Z_SOCM_CHANGE_MANAGER assigned.
What do I need to do to get this change request approval functionality active?

HI,
USER Authorization :
Administrator
SAP_CM_SMAN_ADMINISTRATOR
Change Manager
SAP_CM_SMAN_CHANGE_MANAGER
IT Operator
SAP_CM_SMAN_OPERATOR
Developer
SAP_SOCM_DEVELOPER
Authorization :
     Developer     Tester     Prod. Manager     Operator     Administrator
Display     X     X     X     X     X
Create     X     ---     ---     ---     X
Change     ---     ---     ---     ---     X
Delete     ---     ---     ---     ---     X
Run     X     X     X     X     X
Change status     X     X     X     X     X
Some Useful Reports
/TMWFLOW/GLOBAL_CONS_CHECK
/TMWFLOW/PHCNTRL_DB_UTILITY
/TMWFLOW/TL_COMPLETE_FORCE
/TMWFLOW/CONFIG_SERVICES
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Hi
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Creating a New Task in SOLMAN Change request Management

Dear all,
We are using SOLMAN 4.0 and scm functionality.In the change request screen we have a create follow up task(+ icon on top left).What is the use of this task,can we asign a task to some particular person?for example can i assign task to tester?If the task has not completed the task,while closing the correction will it give error?
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Avinash.

Hi,
Pls click the check button(next to activate button)
see the SLG1 log generated remove the errors shown in red.
One it is done u press the refresh button & thn u cn create the task list
chk
https://websmp202.sap-ag.de/~sapdownload/011000358700000657692007E/ECTS_CHARM_SP12.PDF
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
http://help.sap.com/saphelp_sm32/helpdata/en/0c/5b2160f6fa4b83a3674a210b1cdeb0/content.htm
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Help me configure Change request management !!!

Dear friends,
I am Going to Configure Change request Management, so just to ensure that the configuration is not erronous, i would need Expert advise..
Just want to know Clear few things before i proceed..
I am also refering SPRO and related notes
Scenario :
I have two SYSTEMS SAP ECC 6.0 with System id R03 and Soluiton manager with SYSTEM id SOL,
R03 has 3 clients, 300 600 700..
In R03 300 is the development client, 600 is quality client, 700 is the production client.
SOL has 2 clients, 100, 200
With 200 as the production client.
Q.1) Do i have to configure CHARM in both the client (100 and 200 of SOLMAN).
Q.2) Initially I had tried to set CHARM in client 100 of solman, but later on realized that it has to be set up in client 200.
When i logon to client 200 and Execute IMG activity Spro-> sap soltion manger->basic settings-> sap solution manager system->activate integration with change request management.
Then by default it take the previous client ( client 100) as the change request management client.
( as we know there are three steps in the above activity ), the other activity are executed properly, only prblem being that the default client is always set to 100, which should not be the case).
I do get the prompt saying ( "The change request clent is set to clent 100, do u want to change to client 200, on clicking yes, still it is always set the same client 100 as charm client ")
Plz let me know what do i do to set the change request client to 200??
Q.3) Regarding TMS, we have local domain controller in solman and local domain in R3.
We are planing to establish domain links between the two systems( ie both the domain controllers) ??
Is this the right strategy ??
Any other method that u can recommend ??
Q.4)One of the IMG activity says, Generate Destinations to client 000 of all the domain controllers..
Whenever i do this these, destinations are created with errors, i am not able to create trusted RFC destinations without errors.
When i logon to satellite domain controler and excecute sm59 there are 2 destinations created Trusted and BACK.
These destinations works well,
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" no authorization to logon as trusted system"
I went thru one note which recomended Kernel upgrades to solve the problem,
I r3 my kernel relaese is 700 with patch level 56, the note recomends to apply patch 80, did u have these problems??
what is your kernel patch levels in sateliite and solman systems.
Q.5) TO be able to raise tickets from R3 to solman we create RFC destinations.
We also create RFC destinations to client 000 of all the sateliite system,
dont u think these RFC destinations might interfere with each other??
Q.6) Is there anyone who has successfully configured CHARM. Can you plz share the configuration documents with me..
Please note :
All the contributors would be handesomely rewarded with points .

Hi,
Check this
Note 128447 - Trusted/Trusting Systems
For your Q4.
Q3.)
Establishing Domain link - That's the right way. Go ahead.
These are the steps.
1.Define Transport Routes for System Landscape
assign exactly one development system to a production system, and that these two systems are connected by exactly one unique transport track. If a development system and a production system are connected by more than one transport track, this may lead to inconsistencies within the transport distribution. This type of transport configuration cannot be supported by Change Request Management, and may cause inconsistencies within the tools involved.
2. Activate Extended Transport Control
The CTC parameter should be '1'
3.Configure Transport Strategy
Deactivate the QA Approval.
4. Activate Trusted Services.
5.Activate Domain Links.
You have to activate domain link between systems.
6. Generate RFC Destinations to Client 000
Hope this helps.
feel free to revert back.
--Ragu

How to import a Change request from One application to another application.

Hi,
In SRM Dev system I have created a Change request (Transport Request) and released to the QA system.The Change request has imported successfully to the SRM QA system.
Now the Case is:
The Released Request in the SRM Dev system has to be Export to the CRM Dev system.
Is it possible to Export the Released Change Request from SRM system to CRM system?
If possible then can you provide me with the solution.
Thanks in Advance
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Hi,
Your system admin knows how to do it. System admin should define transport route. Please check it in transaction STMS.
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Masa

Questions about authorizations of tables/change requests/badis/locks/lang

Hi ,
Few questions I have not been able to find out .
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2)How to give authorizations to/for a database table ?
3)can/how we add water marks in scripts and smartforms ?
4) Can we create and place our own BADIs in SAP standard code?
5)different LOCK types/categories with clear difference (not the standard SAP help please..)
6) tips on handling two table controls on one screen.
7) WHat are the things required if we want to use objects(scripts,texts,smartforms) in different languages ?
8)multilingual scripts ?
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Moderator message - Please - one question per thread and please ask a specific question - post locked
Edited by: Rob Burbank on Dec 3, 2009 4:29 PM

FSKB G/L Account Posting
this transaction is not working

Move change request from a maintenance project to another project

Hello all,
we want to close a maintenance project A and create a new maintenance project B. We have a lot of change request they aren`t finish, so we want to move them to the new maintenance project.
The following steps we have done:
1. Doing all phases of the maintenance cycle of project A.
2. Close maintenance cycle project A.
3. Create a new project B.
4. create a new maintenance cycle for project B.
Now, we have the problem, that all change request from project A and maintenance cycle A didn't move to the new project B and cycle B.
If you create a new maintenance cycle in project A, all open change requests move to the new cycle. But we want to move them to a new project and a new cycle.
Have anybody a suggestion how to do this?
Kind Regards
Marc

Hello Marc,
there are a couple of methods in a class that might help you if you DO have to do it... but SAP will not support you in case you have any problem.
you can take a look to methods of class CL_HF_HELPER.
Methods :
SET_BO_LINK_TO_CHNG_DOC is used to set link between SDMJ and SDMN
SET_BO_TASKLIST_OF_CHNG_DOC is used to set link between SDMJ and tasklist
as there are those methods, to create links SAP, provides some others that are supposed to break them (If i remember well they are not activated or finished but you can still have a look !!)
Those methods are
DELETE_BO_LINK_OF_CHNG_DOC
DELETE_BO_TASKLIST_OF_CHNG_DOC
RECREATE_BO_LINK_OF_CHNG_DOC
RECREATE_BO_TLIST_OF_CHNG_DOC
Hope this helps
One more time... be carefull with those methids... I think it s quite dangerous to handle those kind of things without SAP's support.
Also, one mote thing... since many many customers have asked for this functionality; SAP is trying to develop the whole thing (with adjustments of Checks functionalites of ChaRM) for the next releases. Maybe that will be part of the next release
Regards
Khalil

Unable to edit the form in Personal Change Request

Hi,
One of the manager is trying to edit the employees information. When he navigates to edit form of personal change request, under My Crew tab of Manager Self Service in portal, unable to edit the information but he is able to add notes. in the form.
In detail, the manager is trying to assign new manager to an employee under him(moving an employee to differen team headed by different manager so trying to replace his name in the employee's informaton). The manage is unable to change the information or unable to edit any information in the form "request for change in position/transfer"
Could someone help me on this.
Thanks in advance.
Regards,
Ravi.
Edited by: Ravi Alla on Jun 17, 2010 9:15 PM

Hi,
The issue is resolved. This is because of Acrobat JavaScript option disabled in display preferences of the form.
Once this checkbox is enabled its working fine.
Regards,
Ravi.

Using a hyperlink in an email to reference a particular Change Request

Didn't know if this is possible or not. I am setting up a Change Notification email for Urgent changes so an email goes out to a group of managers that are listed as Approvers. Trying to capture specific information about the Change itself and put it in
an email template is challenging to say the least.
Is there a way to just put a URL that points to the Change Request in the email so when the manager gets it, they just click on the link that will bring them to the actually Change Request in Service Manager? From there, they can view all the details and
even approved it from there. Would be great and save a lot of work....for me....

   It is possible and we did the similar thing and uploaded the solution for the help of all.
https://gallery.technet.microsoft.com/Exchange-Connector-8659edef#content
   You will need to put in details in the email but the approving part can be taken care of.
   You can further customize the solution based on your needs.
Please do rate the solution there if you find it helpful.
Shahid Roofi
While that is a nice feature you developed there, it is not even close to what the OP is asking for.
Cheers,
Anders Spælling
Senior Consultant
Blog:
Twitter:   LinkedIn:
Please remember to 'Propose as answer' if you find a reply helpful

Re:Error while importing the TP from dev to quality through change request

Hi Guys,
We have implemented change request and upgraded for SP 15 support pack
when the user tries to import through urgent correction by selecting pass correction to test the TP is not getting imported, when i checked the log it is saying
System cancel RFC destination SM_BQ2CLNT100_TRUSTED, Call TMW_SET_PROJECT_SWITCHES: No authorization to logon as trusted system (Trust ed RC=2).
You cannot import any requests for project BD2_P00001 at the moment
Then i went to show project status switches and changed as "Request can be imported" from " request cannot be imported", then the user is able to import the UC from the task list,
But ideally the status switches should be " request cannot be imported" so that the TP can be imported only through change request.
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Regards
Raju

Hi Jith,
First of all try to consolidate all your objects in a single TR and then move to Q from D.
In this case check for the list of objects that you have in your TRs. If TR 3 have all the Objects that were in TR1, TR2, then transporting TR3 alone will work.
Also, you can find the information related to the elements that were missed in your TR1,TR2 by following process.
1. Go to your transport Logs and then to the entries marked as Error.
2. There you will find the Query Element Ids, copy them
3. Now, go to Table(Se16) RSZELTDIR, there enter those query elements.
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Error while creating change request via solman support desk message

I have configured CHARM and my change req. is working for urgent correction, I have tested the entire workflow.
however when i try to create a new change req. via support desk message --> create a change request open
I get following error
An action was terminated due to an exceptional situation.
Message no. SOCM_ACTION_LOG 090
Diagnosis
An exception has been triggered in PPF action processing.
System Response
Action processing has been terminated. The status of the transaction is still incorrect.
Procedure
You cannot execute the action until the cause of the error has been removed.
The error messages will be kept until the transaction is next checked for subsequent analysis.
Procedure for System Administration
If necessary, analyze other messages in the application log for the incorrect transaction. To analyze the termination, you can activate the breakpoints in the checkpoint group socm_exception.
Additional Information:
Exception CX_SOCM_PRECONDITION_VIOLATED occurred (program:
CL_HF_HELPER==================CP, include:
CL_HF_HELPER==================CM00A, line: 29).
pls help

Hi Yunus,
Your probably have changed the transaction type SLFN to a the customer namespace Z or Y. If this is the case you MUST also "Define Mapping Rules for Copy Control".
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Once at this point in the IMG make a copy of SLFN -> ZLFN. This will resolve your problem.
Kind regards,
Latief

SOLMAN- Change Request Management

we have a request from one of our customers a big insurance company, to use the "change request management" out of the SOLMAN for non-SAP solutions.
is it possible ? what are the advantages and disadvantages?
thanks
Amnon

Hello Amnon,
SAP Solution Manager as the name suggests is for managing the whole gamut of SAP and Non-SAP solutions in the IT Landscape of an organisation. It provides you the tool, content and gateway to create, operate, manage and monitor your solutions over time.
Please use the following links which may help you in a better way....
Manually registering a non-SAP system in SMSY
http://www.sappro.com/downloads/NonSAPsystems.pdf
SAP Solution Manager Ready
SAP Solution Manager Ready
A General overall discussion on Solution Manager http://www.sap.com/platform/netweaver/components/solutionmanager/index.epx
Hope it helps.
Cheers,
Satish

Solman Change Request Management Issue - about create task list

Dears,
We are now using Solman ChangeRM. I have created a maintainance project and maintained its logical component and IMG project. when I want to create a task list for this project, a message"The project is not released. Hence cycle can not be created" poped. The message no. is /TMWFLOW/CONFIG_UI017. Where can I release the project?
Thanks
Roger

Hi,
Pls click the check button(next to activate button)
see the SLG1 log generated remove the errors shown in red.
One it is done u press the refresh button & thn u cn create the task list
chk
https://websmp202.sap-ag.de/~sapdownload/011000358700000657692007E/ECTS_CHARM_SP12.PDF
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
http://help.sap.com/saphelp_sm32/helpdata/en/0c/5b2160f6fa4b83a3674a210b1cdeb0/content.htm
Regards
Prakhar

Change Request Management "There is no task list for this project"

Hello!
I would like to use the functionality of CharM in SOLMAN 4.0.
When I enter the Tcode /n/tmwflow/proj I receive the waring/error "There is no task list for this project" (/TMWFLOW/TRACK_N114)
If I create my own task list via Task list --> create
I get the warning "You cannot change task lists in the SAP namespace"
What are the steps to define task list for my project?
Do I need to configure SPRO ... --> Extended Configuration --> Schedule Manager?
The second warning I get: "NO CTS projects created yet" or
"The Solution Manager project does not have an active CTS project yet".
How can these warnings/errors be corrected?
Thank you very much!
regards

Hi,
Pls click the check button(next to activate button)
see the SLG1 log generated remove the errors shown in red.
One it is done u press the refresh button & thn u cn create the task list
chk
https://websmp202.sap-ag.de/~sapdownload/011000358700000657692007E/ECTS_CHARM_SP12.PDF
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
http://help.sap.com/saphelp_sm32/helpdata/en/0c/5b2160f6fa4b83a3674a210b1cdeb0/content.htm
Regards
Prakhar

No change requests in CRM_DNO_MONITOR

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