No closed captioning on one channel

I have 2 TVs--2 FIOS boxes--different rooms. On one TV (Samsung), closed captioning does not work on one of the major networks. It works on all other channels that interest me. On the other TV (Sony), everything is fine on all channels.
What's going on here?

Hey jespersthlm
I would restore the Apple TV and then turn the settings on again to ensure that everything is checked for closed captioning.
Apple TV (2nd and 3rd generation): Restoring your Apple TV
http://support.apple.com/kb/HT4367
iTunes Store: Closed captioning
http://support.apple.com/kb/ht4613
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Similar Messages

Closed Captions on different channels

Hi all, we have a client who needs english and french closed captions on some projects, so I'm trying to output captions on CC3 but it's not working. They're only showing up when set to CC1. I've done a lot of searching online and found nothing regarding this in Premiere, wondering if anyone can help?
The CC files are .scc, made with MovieCaptioner by SynchriMedia. I have a Blackmagic HD Extreme 3D card installed, and I've confirmed that the captions do not display on my external monitor as well unless it is set to CC1. In fact, when I set Premiere to CC3, they still appear on my monitor when it's on CC1. This proves that the option to change CC channels in Premiere is for display only, and is not actually changing the output.
So I'm wondering if maybe the CC channel is actually defined within the .scc file itself? I haven't found the answer in my searches online so far, and I've emailed SynchriMedia but awaiting their response. Or is the problem in Premiere, and is it supposed to be able to do the encoding to different CC channels? I know getting MacCaption is a possible solution, but it's way out of our budget.
Really want to avoid outsourcing this to someone else, any help would be greatly appreciated, thanks,
Jeremy

Only slide audio appears in CC, not object audio. You will have to add text containers that you show if cpCmndCC is set to 1, and hide if it is set to 0.

How can I moving Closed Captioning from one stage video to another?

Someone mistakenly included an MP4 video in a Captivate project. The project won't publish a SWF file (Your computer does not have sufficient memory resources to publish your file), and there are too many Closed Caption items on the stage video to retype them all. I'm searching for options as this will only publish with an FLV version of the video.
Doesn't the CC text reside some place beside the "Edit Video Timing" window? XML? SWF? Something? Somewhere?
Thanks

That's excellent. How can I access what's in the skin? ... I think I may have found the captioning in the Javascript, but the chances of copying it over are pretty slim, I'd say.
Frankly the way Captivate handles closed captioning isn't good enough. This is mandatory for dealing with public universities, and we're having to program around it.

Pausing and restarting closed caption and audio

Can anyone help me with this issue - I have 2 sets of closed captions on one slide with audio that spans the both closed captions. I pause the audio at the end of closed caption one using a click box, when I restart it by clicking on the click box the audio plays the remaining content but the closed caption box will not display the 2nd lot of text????
Looking for help - please...
Carl.

I found a workarround (using the fact that Video Closed Caption is working corect):
Export the MP3 (from the library)
Remove slide audio (Audio > remove > Slide)
Convert MP3 to FLV with Adobe Media Encoder or a similar tool. Make the dimensions as small as possible
Insert Slide Video (Insert > Slide Video …)
Add the text for the Closed Captions to the video (Video > Edit Video Timing … > tab Closed Captioning
Mask the video on the stage with a rectangle (I tried to drag the video from the stage but you won't hear the audio)
Example on http://www.dorna.nl/?p=659#more-659

Does Closed Captioning display differently from one Player/TV to another?

Hi Everyone,
We just completed our first project at our facility that involved Closed Captioning from an .SCC file produced by CPC and when we preview a DVD Test of the project, the captions are not displaying as expected. We received a VHS preview copy which display the captions fine, but when we look at the DVD Test in the Apple DVD Player, the captions are not justified in a consistant manner, and sometimes a couple appear as if they were haphazardly placed on the screen.
Is possible that Captioning as how it is interpreted/displayed might vary from one TV or DVD Player to another?
Any help or comments would be greatly appreciated. Thank you in advance, everyone.
Regards,
-James-

UPDATE:
So far I've tested the DVD created with Closed Captions from the *.scc file, and my findings are that the PC software I've tested in closely match that of the VHS open-caption dub that the captioning company provided us. I have tried the VLC Player on the Mac, but have not had success in enabling the captions, nor been able to find any posts on the VLC support forum.
I've also been successful at finding and testing a DVD Player that can display the captions on the DVD, and find that they play similarly to that on both the VHS open-caption an PC Playback, but the position on the screen is slightly different.
Does anyone have any other experience with Closed Captioning that could either offer insight to the working theory that each TV/DVD Player/Computer DVD Software platform interprets closed captions differently from one another?
Regards and thanks in advance,
-James-

HT204390 Before the recent iOS 7 update I could get closed captioning on amazon prime movies, now it's not possible even the ones that have CC available .. I've turned in on in setting on my iPad mini but it doesn't work. Netflix is no problem.

Before the recent iOS 7 update I could get closed captioning on amazon prime movies, now it's not possible even the ones that have CC available .. I've turned it on in setting on my iPad mini but it doesn't work. Netflix is no problem.

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased.
 Cheers, Tom

Closed captioning issues DVD studio Pro and workflow

So I have been trying to attach a .scc file to a dvd for the optioin of closed captioning. (for 2 dyas now) I did figure out a workflow to make it happen but all the suggested workflows online and in the book did not work for me and I have no idea why.
I have a HD sequence 1440x1080. It has some old SD video in it as well.
The only way I was able to get a DVD with closed captioning was this workflow:
Go to HD sequence and select all in timeline so it is highlighted. Command (apple) C so it is copied.
Go to File> New Sequence.
Control click on new sequence and go to settings.
under general tab make sure that it is set to 720x480 with NTSC (3:2) chosen from the drop down menu
Pixel aspect is set to NTSC CCIR 601/DV and that anamorphic IS checked
dominance : lower (even)
frame rate 29:97
QT vid settings DV/DVCPRO-NTSC
audio 48 khz 16-bit channel grouped.
click OK
Then open SD sequence and command (apple) V to paste.
At this point I noticed that the SD video on the new SD timeline was expanded or blown up. I had to control click each SD shot in the timeline (or do one at a time) and control click> remove attributes. It gave me a few options to click and when those in dark font are clicked it will set your SD shots back to normal.
I tried Hightlighting the entire SD seauence and changing the attributes, but it effected the HD video also so it was easier to just adjust the SD shots in the SD timeline/sequence.
Now that everything was normal in my SD sequence, I exported out a QT video.
I opened up DVD Studio Pro and put my QT file in it. Went to DVD Studio Pro preferences in the top left corner and made sure that MPEG-2 SD tab was open
clicked 4:3 aspect ratio
Start was 00:00:00 etc.
and for me drop frame was clicked. (my video was shot drop framed)
click OK
Click Graphical view (or in outline view it would be tracks and video name) Click on Green "TV" looking item (for me I wanted the first play on it)
Then look in your inspector for the tab called "other"
Click on "other" tab and then where it says file.... click on choose. Navigate to where your .scc file is and hit ok
Burn your DVD and test it in QT and on a DVD player/TV to make sure the CC optioin turns off and on.
That is how I got it to work, but it was changed to a DV format and has some pixelation.
I read where many folks run their exported QT file from FCP in HD and open it in compressor and change it's size there and make a mpeg 2..Some send the video to compressor from the timeline to make a mpeg 2... some add the .scc file in compressor.... some run their SD file through compressor and change to mpeg 2. Personally I had NO LUCK in doing anything in compressor (after running 2 days of tests) converting to a mpeg 2 in the DVD folder settings,... in using any of the program and elementary streams under the formats folder. NOTHING worked with any type of mpeg 2 AS well as adding the .scc file to the video in either compressor or in DVD studio Pro.
WHY? Why did none of that compressor workflow work? Why didn't adding the .scc file work in DVD studio pro?
Anyone have any ideas?

You have two problems.
Converting your video to SD
Getting the .scc file to play nice
1st problem
I would export your HD sequence(self contained not QT conversion).
Many recommend and have had much success using Compressor to do the down convert(frame controls all set to best).
I prefer using FC to do the down convert. I find it more consistent. This adds a step but still prefer it. I re-import the HD file I just exported into my project and then create an appropriate SD sequuence. Since your HD sequence displays 16x9 you will want to create a SD anamorphic sequence (I do 720x486 but you can do 480 too). Add the HD file to the new SD seq and then render. Export an SD file and then convert for DVD.
2nd problem
I have not had success adding the .scc file in Compressor. It should work but OE and/or other factors have never allowed me to get this to work properly.
The .scc file is presumably made from your sequence time code or possibly the QT export TC depending on how you sent it out and what you got back. The .scc should be based on the sequence TC. By default tracks in DSP are set to zero based TC which will not reference the TC associated with the original sequence TC which was used to make your .scc file. You can change this by right-clicking(control-click) on the time area in the track and you should see an option for asset-based timecode. Once you have changed this try importing the scc file.

Closed Captions in CS5.5

I need to find out from someone who knows exactly what ALL the capabilities are of CS5.5 Closed Captioning. the blog and few other pages i have read have been fairly vague.
The only thing i know for sure is that i can attach a .scc file to a sequence and enable viewing in my program monitor and that worked when i tested it.
What else does it do? can i then export the sequence out to an mpeg or xdcam mxf file with the captions intact? are they line 21 608 captions for SD exports? are they digital 708 captions for HD exports? can i record them to tape? DV? SDI? (I have an Axio card with SDI output)
If i Export them does the display setting need to be enabled to be exported?
Can i capture video with 608 captions and see them decoded in my program monitor during playback? Then export back out to tape or encode as a file with captions intact?
If i import an XDCAM HD MXF file with 708 captions and export it back out after editing are they going to remain intact?
We are a tapeless broadcaster and would prefer to be able to handle everything within our normal file based workflow. We normally render out mpeg files from premiere for our seachange broadcast server for all of our SD channels, and we render out MXF files for our Snell HD server.
I have been trying to experiment with all of this for a few days and have not had much luck other then viewing the .scc file.
thanks!

Digitlman,
I'll attempt to answer your specific questions:
If i use another program to create a .scc file and attach it to a sequence, then what are my options for printing that to a tape or exporting it to a file and having the captions intact?
You can print to tape two ways.
1. By connecting a FireWire cable to your computer, connect the other end to a DV deck, DV camera, or MediaConverter (Sony DVMC-DA1 like device) to other recorder (Betacam) and then crash record. It's only standard def, and not terrible accurate.
2. Purchase a product from one of the 3rd party vendors that can embed and output the caption data via SDI or HD-SDI. Todd posted this link, http://blogs.adobe.com/premiereprotraining/2011/04/closed-captions-in-adobe-premiere-pro-c s5-5.html , that listed some vendors, perhaps there are more now, or an updated driver for your Matrox Axio? I don't know off hand, and I would suggest calling Matrox or browsing their web page for updated drivers.
In Premiere Pro CS5.5 there is no way to export to a file and maintain the caption data from the source media, or from a sequence. As I say that, there is possible one exception, but probably not of use. If a user imports a DV clip, and exports it as DV (perhaps trimmed or metadata added) it should still contain caption data, as we'll copy the compressed frames instead of recompressing which will result in a reduction in quality.
The second is the ability to ingest from tape or import a file that already has visible line21 608 captions on it. (like the picture i posted previously)
In this situation how does premeire retain those captions and what are my options for printing that to a tape or exporting it to a file and having the captions intact?
Premiere Pro CS5.5 does not decode captions from imported or captured media. The caption data from imported or captured clips is not retained during export or print to tape.
The last more difficult option is what if we have a SD file with visible line21 608 captions and we want to upconvert it to HD 1920x1080 and add ears on the sides, can we retain the captions in the HD file output? (MXF preferably) You say 5.5 will convert from 608 to 708, does that apply to this situation?
I believe this has been answered above, but no. Premiere Pro CS5.5 doesn't decode line 21 caption data, nor embed into the exported HD file. The 608 to 708 conversion code is currently used when printing to tape, but could be used for future features.
If that does not then could we extract the captions with other software and attach that .scc to the sequence and then export the 1080i XDCAM HD MXF file with captions intact for our broadcast server?
Yes and no. You could extract the caption data from line 21 with a variety of tools, and then attach that to a sequence. But the export would have to be via print to tape, not file export.
fyi: we have Matrox Axio LE cards in our editors and i have put a clip in with line21 608 captions and played out realtime SDI to our Snell server and it passed through the captions just fine.
That is good to here.
Sincerely,
Jerry Scoggins
Sr. Computer Scientist
Adobe Premiere Pro

Text caption in hidden not exported (export /project captions and closed captions)

If you have in your demonstration text caption (ballooons) in
hidden , if you export the project caption to word it's not in
there...
I use to set some text captions to hidden to ease my life on
slides that contain lots of ballons (and some over other ones) ,
when I export the flash animation, everything is fine , all is in
there (including the "hidden text") .
The trouble is that if i export the "project caption and
closed caption" to Word , the text of captions in hidden is not in
there . (I'm not talking about exporting handsout where you have an
option to export as well hidden slides.)
Exept if I'm wrong, I have not founded any option to manage
the fact to export hidden caption as well (or set all hidden
caption of the demonstration to "not hidden") .
It is really a problem , especially if you have done lots of
movie that needs translation, you have sent the "exported caption"
to the translation service and now you realise that some parts are
missing .... ;(

Hi There,
When you export the doc file as Project Caption and Closed Caption. if you change the fonts and style in Doc file and the reimported it in Captivate. It will accept those changes and you can see those changes in Captivate with the same fonts settings.
Thanks
Priyank

Closed Captioning not showing up at specified In / Out points

Hi all,
I recently upgraded to a trial of 7.2.1 (I'm a *long* time CS user) and am having an issue with closed captioning that's got me pulling my hair out. Upon importing a .scc file and inspecting it in the captions tab, I have all the captions I'm expecting at the proper timecodes (for example if I look up the start of a line in the program window the start timecode matches the "In" timecode listed in the Captions tab).
However upon playing the timeline and turning on Closed Caption display - the captions are not displaying (nor disappearing) at the in/out timecodes listed in the caption tab. They're showing up (roughly) seven seconds later at the beginning of the program, and over 11 seconds late by the end of the program.
Does anyone have the foggiest idea how to resolve this? I guess it's possible it's just a player issue and the issue will correct itself on output, but that's not really comforting. I could do what I need on this job by renewing my license for some other software, but Premiere would be a more versitile use of my limited software upgrade budget - but only if it can actually do the job properly.

Hi Mark and monstremoi,
With all the fiddling I've been doing in raw captioning files the fact that I didn't just try increasing the hight of the track is completely rediculous. Lo and behold, there are the handles! Once I could actually see the captions in the track I noticed something interesting - that the .scc and .xml files are being interpreted quite differently.
If I take the same caption source file and output one xml and one scc and lay them on top of each other, this is what it looks like:
The XML is starting immediately at timecode 0, even though the first start time should be 4:06 (weirdly the scc is actually starting at the right time code in this test, something it's refused to do previously).
If I manually set the offset of the first caption by forwarding the xml caption track to 4:06 we get this:
*This* XML track seems to play out synchronous with the program albeit with some odd formatting (it doesn't appear to be reading any of the font positioning information from the timed text file, it's just playing everything top frame, justified left.
Already though up above you can see though that although the SCC stars at the right timecode, it's starting to drift out of sync less than 30 seconds in - which doesn't make any sense when both have been output from the same 29.97 timebase source.
Monstremoi - to answer you questions, no I've not done any captioning work in premiere pro previously. I actually didn't even know it was a feature until I read about the improvements in CC. Most of our captioning files come from Annotation Edit (zeitanker.com). If they're not prepared in AnnotationEdit / AnnotationTranscriber, we usually do some conversion work through it before outputting (usually to set offsets or whatever if we're adding presentation cards or something).
Happy to send you files to pull apart - although I'd rather not post them as a forum d/l link. Do you have an e-mail I can send them to?

New to OSMF - have several questions (closed captions, tutorial, etc), please help!

Hello,
I came across OSMF this week and am extremely curious to learn more about this for my job and personal work/knowledge. If any of these questions could be answered I will be ever-so grateful!! Thank you.
1) Anyone know of or have any information or tutorials or plug-ins on how to make OSMF videos work with closed captions for single or a multi-video player gallery for each video? (captions - this is very important for my job)
2) Does anyone know of any good and easy to understand (I'm mid-level in AS3) tutorials and/or source files on how to build an OSMF player preferably in Flash?
3) I know Flash Builder (Flex) some, but am better with Flash (CS4/5), but a lot of what I see is for Flex... what is preferred for OSMF - Flex or Flash or it doesn't matter?
4) I searched Amazon.com, but couldn't find - are there any books for OSMF?
Sorry I posed this in Developers also, but unsure which is appropriate for my questions. Thank you, again.

Hi, Duane!
This may help with your questions re: captions..
http://sourceforge.net/apps/mediawiki/osmf.adobe/index.php?title=Captions
As for tutorials, we've got some links to ones created by members of the community here:
http://sourceforge.net/apps/mediawiki/osmf.adobe/index.php?title=osmf.adobe:Community_Port al
And, as far as OSMF books, there aren't any third-party ones of which I'm aware. You can download a PDF of Adobe's OSMF Dev Guide here (the PDF link is at the upper right):
http://help.adobe.com/en_US/OSMF/1.0/Dev/index.html
Or, you can view the very same content in topic-by-topic form at the wiki in the links above.
Best of luck with your endeavors!
donna

Error by exporting Captivate to Word: "Project Captions and Closed Captions"

Hello everybody,
I'm from Germany, working in Heidelberg and I've got a problem! I would so much appreciate if somebody would have a solution for it.
Nobody could help me yet - no Adobe support via chat, no Adobe support via phone. They said the forum is my last chance. I'm frustrated. But a solution is important for my ongoing project...
Description of the problem situation:
I've created an e-learning project in German language. This e-learning shall be translated into other languages, so I want to export a word document with the captions inside. I'm doing this way:
File > Export > Project Captions and Closed Captions, and save it as word doc.
But then, after I typed in a name for the word document, another "Save as"-window appears in the background (I discovered it by coincidence) and wants me to save a word template before the export process starts. Here's a screenshot:
I don't know the reason for this second "Save as" window, so I try to save a word template (I saved it on my desktop, because I don't know where else).
After klicking on "Save" the following error message appears:
(in English: Error by exporting of captions. Try the following things: if Microsoft Word is installed, if Word is open, if the exported file is open etc.)
It's not depending on the captivate file as such, I tried it with other ones (which have only one slide) - the same problem.
It's not depending on my computer, I tried it with another one in my office - there was the same thing, same error message (but without the step of saving a word template!).
Maybe important: My hardware and versions I'm working with...
Windows 7 Professional (Service Pack 1), 64bit
Adobe Captivate 8
Microsoft Word 2010
Does anyone has the same problem or does anyone know the answer for this problem?
I would really really appreciate your answers!! Thank you in advance!
Chris

Dear Mayank, dear Lilybiri,
thank you both soooo much, I couldn't belive what I saw as the export of captions worked!!! It was really surprising!
I guess your both solutions helped me out - Mayank's hint of the admin's rights was the necessary information! But it first worked because Lilybiri told me to insist and to try it after I restarted the PC - and to do it several times! So it worked!! Otherwise I would probably still be confused.
Thank you so much!
Here's the proof
Chris
PS: Does anyone know, why I still have to decide if I want to save the "Adobe Captivate" Template thing?
Every time I'm doing an export it asks me every time if I want to save or not save the "Adobe Captivate"-file...

Closed captioning for video no longer works for iPhone 4 since iOS 5.0 update. Is there a fix for this?

Closed captioning while video-playing is one of the coolest features of iOS devices. But for my iPhone (and an iPad user elsewhere from the Net), ever since I updated to iOS 5, the closed captioning icon no longer appear amongst the list of icons when you play a video WITH a closed caption capability.
I have played videos with closed captions before prior to iOS updates and been having no problems till I tried with iOS 5.
I tried turning the setting on/off in the Videos Settings, tried deleting and re-adding the video to the phone and also rebooted the phone.
Hoped someone could find a fix for this. The community can try it on iOS 5 and see if it is also an issue for them since I haven't seen but rarely people having this issue i'm having.

My son has a similar problem since updating to the latest software on his iphone 4. He can make calls but the other person can't hear him. Facetime and Skype work fine - so it must be the lower microphone that is the problem. He's had it checked at the Apple store in Chiang Mai but they won't fix it - he has to get it back to the UK for service. It's 2 months over the warranty period but having checked around it seems this problem is widespread and Apple need to sort it fast!
I've updated mine and it's fine - but I'm gonna take out applecare before the warranty runs out as I'm not risking having a £495 phone that I can't use as a phone.
I was thinking of buying one for my wife this Xmas but no way whilst they are having so many problems.
COME ON APPLE - GET THIS FIXED WITH A NEW RELEASE ASAP!

How do you export a working closed caption for Premiere Pro CC 2014 in .mpg format?

We do weekly 1/2 hour programs that require closed captioning for air. I need to know how to export a self contained .mpg format without using MacCaption. If not possible, is there another, less expensive, 3rd party program that I can use? Or better yet, is Adobe going to create one for us?

Look for the wrench icon in the monitors, above the playback area, to the right. Tooltip for it is "Settings..." -- the menu item is in the flag menu there: Closed Captioning Display...

TV series closed captioned until the latest episodes!

I have downloaded this TV series, Hells on Wheels, season 2 on iTunes. Due to my hearing impairment, I must view with closed captions. However, this series as initially captioned but the last two aren't!!!! Can anyone shed a light on the reason why this happened???? (Please note this is Australian based iTunes)

I have no idea but you're not the only one with this problem.
i did not download any series where one or two episode is missing Closed Captions, I have been making a wish list of what television series I would like to buy and download (UK iTunes) and noticed that for some different series, it can sometimes be the first episode is missing CC but the rest do, or it may be one or two somewhere in the middle of the season seems to be missing CC.
For example:
When it comes to the British comedy 'Red Dwarf', in Series 1, the first episode is listed as not having CC but the rest of the episodes do have CC. Same for Series 2.
Some Star Trek series, I believe Deep Space Nine, seems to have CC expect for one or two episode here and there.
I strongly agree with you, we need to know why sometimes some episode lacks CC while the while series do, when you compare this to DVDs, all episode do.
So please could someone shed a light on this??

No closed captioning on one channel

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