No composite message received for few requisitions

No composite message received for few requisitions
Our newScale production environment has some OPEN requisitions, which have actually been marked Resovled in Remedy system.
For these requisitions, newScale does not have any composite messages in ServiceLink queue (Not even one...). Customers are complaining that the incidents created are marked Resolved in Remedy system, However their newScale requisition is not completed.
We checked the staging/proxy form database and found that the records for these requisitions are properly updated from Remedy system, however the information never got pulled in newScale system.
If anyone has ever noticed a similar issue, please let us know.

Hello,
Ummm, I think the previous post may be incorrect. The TxJMSMESSAGE table is typically where emails are stored, and the correct column name there is not "retry", but rather "Trials" (i.e. how many times has the email tried to be sent out).
Having said all that, I don't think this table is where the composite message content gets stored, I believe that this is actually in the XTRMESSAGECONTENT table (but only after the message gets processed).

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