No Computer Detected in Scan Mode Only. Officejet Pro 8500A. MAC OS10.9

My 8500A will not detect my computer in scan mode. Both printer and computer are on the network. I can print from my computer.
Directions for A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning only go up to 10.8 and when following directions to Open Print Queue and window opens but with no printer settings.
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Re: Officejet Pro 8500A MAC OS10.7 No computer detected in scan mode only
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This post solved my problem.
11-06-2013 06:21 AM
Hi rogerpk,
I will do my best to help you resolve your scan issue. Follow the steps in this LINK for scanning in OS X v10.9.
Let me know if this helped.
Thank you.
Advance 23
I work on behalf of HP

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Scanning Problem - HP Officejet Pro 8500a

I've had a problem with scanning from my iMac running 10.6.8 (and lesser versions) to my HP Officejet Pro 8500a over my wifi network.
Printing works flawlessly. When I try to scan a single-page document or photo, it scans only about HALF of the page then stops. It doesn't matter if I scan using the Preview, Print and Fax or what.
I've searched these forums for anyone reporting a similar problem but can't find any.
Any help would be appreciated. Apple Support has not been helpful.
Thanks!

Try this: Open the HP Device Manager. Click Information and Settings. Select Scan preferences from the drop down list. Uncheck the box that says Skip Scan Preview Window. Now when you scn, you look at the preview and drag the lines to whatever you want to scan.

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page. I continually get a message that the computer cannot communicate with the printer.   Not only will it not print docs, it will not print web pages using IE 11 or Google Chrome.
I've used Print and Scan Doctor, it always reports there are no issues and prints a test page even though I can't print anything else.
Each time I want to print, I must reboot the computer. After reboot I have one chance to print.   This problem started February 15, 2015.
My operating system is Windows 8.1.   I have unintalled the HP software, rebooted, then reinstalled the software:
OJ8500_A910_1315-1.exe
HP Print and Scan Doctor - HPPSdr.exe
HPSupportSolutionsFramework-11.51.0049.msi
All versions were last downloaded on April 4, 2015.
I have a home wireless network (Ubee DDW366 router). All other devices in the house will print to the 8500A printer without issues: 2 Toshiba laptops, 2 Android phones, and 1FireHD.
The desk top is installed with a Netgear Network card I don't know the model, but I had it tested by a PC Tech to confirm that the card is working.   The card and Windows 8.1 were installed on January 3, 2015.
I have run virus scans and malware scans. Each time they show there are no issues with my desktop. What kind of desktop? Specifically made to my specs from store parts. . . no brand name computer. ASUS Motherboard P6X580 Premium. Now I will probably get hacked!
I am at my wits end. And it is frustrating when I need to make a print of something and the system locks up. I often resort to screen printing to a word document to save in order to reboot. . . .but then I lose all sorts of capabilites when I salvage what I needed. Also this is a time consumer.
This printer has served us well for two years and I have expensive cartridges waiting; another two rounds of refills.
Help?
Addendum: I can scan using HP Printer Assistance. I open the HP Printer assistant, it "retrieves" info from the printer, then I select "scan a document or photo" and the printer responds.   I have no trouble with scanning.
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Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet Pro 8500A Plus can't scan to e-mail

I have an Officejet Pro 8500A Plus and Windows 7 32-bit OS and using Outlook 2010. I'm trying to scan to e-mail and am having no luck. From the printer interface I choose SCAN --> COMPUTER --> (MyComputer) --> E-MAIL AS PDF. It performs the scan, but then on my computer, I get the following error:
"The HP Scan application is unable to open your e-mail application and/or cannot attach the scan to a new email. Please check your email configuration and try again."
I've checked the configuration in CONTROL PANEL --> DEFAULT PROGRAMS --> SET YOUR DEFAULT PROGRAMS. I made sure that I selected Microsoft Outlook and clicked Choose Defaults For This Program. I then selected all Extenstions and Protocols and still no luck.
Has anyone else had this problem and found a solution? Thanks. You may be wondering why I don't just use the Scan to Email instead of scan to computer. Well, unless there's a way to import all 400+ contacts from my Outlook to the address book in the scanner, this is the fastest way for me to scan an item and send it as an e-mail to various people.
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How do I scan a document and then be able to email it to someone on my HP Officejet Pro 8500a Plus

HP Officejet Pro 8500A Premium scans PDFs at legal size but I want letter size

Hi, I have an iMac with OS 10.7.5 and my Officejet Pro 8500A Premium makes scans to computer that are legal size, even tho the original is letter sized. I can't see how to change this in HP Utility. I don't have HP scanning software because I was unable to install it. My doc feeder doesn't work either. Any ideas? Thank you.
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Thanks a million! This worked for me.

My printer officejet pro 8500A plus won't go into power or screen saver mode with XP Prof/

why doesn't my printer officejet pro 8500A plus go into power save or screen saver mode with windows XP Professional?
I have updated the firmware, i've put the printer through a power cycle, I did a semifull reset. I checked the boxes to on for power save and screensaver. Yet my printer runs through the product tour all day long

the only place I can find to enable power and screen savings is on the printer LCD itself. Is there somewhere else to look for this option? I look at printer HP on windows go to properties and there is no way to enable power saver mode.

Officejet Pro 8500a ADF doesn't recognize copy after scanning.

I'm running Windows 7 Professional with my Officejet Pro 8500a and after scanning documents using the ADF, the ADF won't make copies. The ADF document states "original loaded", then I hit the copy button it says "starting copy", but doesn't start. Any help? So far, the only thing I can do to get the ADF to copy again is to shut the machine down and start again.

There may be a newer Firmware available for your product in the link below:
http://h10025.www1.hp.com/ewfrf/wc/pfinder?cc=us&dlc=en&lc=en&os=4063&softwareitem=mp-89897-4&sw_lan...
Once you select your printer, Select: Support and Drivers> OS>Firmware and follow the instructions to upgrade.
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I work for HP.

Officejet Pro 8500A won't scan

Suddenly printer was no longer connected wirelessly.
After many tries at iuninstall/reinstall and following everthing I can find, I had my tech come out.
He was able to connect printer wirelessly through my network.
Howevder, he was unable to get the scan or any other function to work.
His determination is there is an HP known error that has caused this problem.
He said only HP can clear the error and reset my printer to scan.
Needless to say, I'm very unhappy. I really need to be able to at least scan.
PLEASE HELP!!
Once I posted this message, I was taken to another post :
OfficeJet Pro 8500A a910a - scan to a network folder with Windows 8.1
All my issues are exactly the same except two:
1) I'm running Windows 7
2) I can scan to a network folder only!
HP Doctor locates printer and printing functions work properly.
When I select FIX SCAN, it says GET INSTALLER
I've done that several times.
Once loaded, it says it can not find a network device

Hi PrayHard,
I will do my best to help you with your scan issue. Follow the steps in this document for 'The scanning device could not be initialized' and Related Scanning Error Messages Display on the Co....
Let me know if this helped or if you need further assistance.
Thank you,
I worked on behalf of HP.

Officejet pro 8500a power saving mode

My Officejet Pro 8500a goes into power saving mode too soon and too frequently. Is it possible to turn this feature, power saving mode, off?

Yes you can go into the setup menu, to preferences down to Energy save mode and turn it off.
Although I am an HP employee, I am speaking for myself and not for HP.

HP Officejet Pro 8500A Plus requires resetting between each print or copy task

HP Officejet Pro 8500A Plus or HP Officejet Pro 8500 A910
Windows 7 Home Premium operating system
Problem:
Upon receiving a print command, the printer remains silent and displays "Now Printing" on the printer screen. Nothing happens -- it does not print even after waiting several minutes. Seems the doc is locked in the que. Only temporary solution thus far is to cancel the print job and then hold in the power button for 30 to 60 seconds and then release it at which time the unit powers off. then turn the unit back on and let it boot up. Upon receiving a new print command it will then print. But same problem then occurs next time it receives a print command. I have also run the HP Print and Scan Doctor which indicated a device detection problem and suggested unplugging the power cord. After doing so and selecting "retry" the HP Print and Scan Doctor indicated it fixed the problem ----- but it did not (printer would still not print until once again the power button was held in for 30-60 seconds as described above. Upon calling HP tech support they told me i needed to buy a new printer because this one was too old! (is 3 years too old to expect the printer to still function???) Any help would be appreciated!

Hello-
Make sure printer firmware is up to date.
http://www.youtube.com/watch?v=qZBhl0eMBPs
Also, plug printer directly into wall outlet.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

CM755A HP Officejet Pro 8500A Not Connecting

Bought my Officejet Pro 8500a in July, 2011. Hooked it up via USB directly to my PC and it worked great for almost two years. This past winter I started getting messages saying it was not connected. I would power it off and back-on, remove and re-plug the USB cable and it would start working. But this past May it stopped connecting at all. Is it dead? Is there anything I can do to fix? This was a great printer and I am shocked that we are having what appears to be hardware problems after only two years. The printer works fine as a copier or for printing from a memory card. But it will not connect via USB or via wireless. Is there anything I can do?

Hi izzie1,
I understand you're having an issue with your Officejet 8500A connecting wirelessly. I will definitely do my best to help you to get it to connect again.
First, I'd like you to print a Network Configuration Page, which you can see how to do by clicking here. Once that page is printed you want to look at the URL(s) for Embedded Web Server. If it is 0.0.0.0 the printer is no longer connected and you will need to reconnect it. To reconnect it please click here and look for Wireless network connection, and follow down to where it shows you how to reconnect the printer using either the Wireless Setup Wizard on the front panel of the printer.
If when you print the Network Configuration Page and you see an IP address, instead of all 0's (examples would be 192.168.1.2 or maybe 10.0.1.1) then you will want to go to your computer, download and run the HP Print and Scan Doctor by clicking here and follow the instructions it presents you with.
I hope these steps are helpful, and I hope you have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP Officejet Pro 8500A fax reports not printing

I am working with an Officejet Pro 8500A Premium. It works great except for when I need to print fax confirmation sheets or receiving faxes - then I get a message that the printer is out of paper. I do not have problems printing from the computer, a copy or scan. Only the fax function seems to throw the machine off, specifically to the issue of feeding paper from the tray. Anyone have anything they can recommend here?

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

My HP OfficeJet Pro 8500a Plus won't print. Paused queue cannot resume. 'Doctor' fails to solve.

As a Windows 7 Admin user I can print to the HP OfficeJet Pro 8500a Plus but other users cannot. Their prints go into the 'Print Queue' and neither Resume or Restart will work. Resume merely deletes it from the queue and Restart does nothing.
Print and Scan Doctor doesn't resolve the problem. It refers to the 'stuck queue' and restarts the computer. Even then it does nothing to solve the problem.
There appear to be many instances of this problem on searching the Internet, most suggesting highly complex solutions. Surely it shouldn't be that difficult to solve.

It sounds like it could be a permissions user since the admin account has no issue printing to it.
Are the other users printing from the same computer, but different accounts or are they printing to the networked printer from different computers?
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Can't get Officejet Pro 8500A to print using a Bigpond wireless network

I phoned Bigpond for assistance and was told that the HP OfficeJet Pro 8500A needs to use a wireless router. Is this the case? I reinstalled the HP software on the computer but when I selected the Router/Wireless connection wasn't able to detect the network, even though I was logged on to Bigpond. Would appreciate assistance please.

Hi Ruski,
Wireless is just one of three ways you can have the printer attached for printing from your computer. I am unaware specifically what Bigpond is, however a few questions would narrow down which connection type would be optimum:
What devices do you want to print from?
Do you have an established wireless network at your home/business where the printer is?
Are you wanting to use the web services of your printer (ePrint, AirPrint, or Print Apps)?
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

HP Officejet pro 8500A premium, all-in-one printer, scanner problems

I have an HP Officejet pro 8500A premium, all-in-one printer.
Tried uninstalling using the HP supplied uninstall software and installed recommended OSX 10.8 software for this device.
I use wireless scanning. Scanner only scans the first page then shows an error.
Anyone have this problem as well and any possible solutions?
Thanks

The HP Scan works just fine in Mountain Lion for me. Always has.
OfficeJet Pro 8500 A909a
I think the original poster needs to reinstall the latest software for the printer that came with his printer or directly from HP. Then, install the Apple HP updates.
When he unistalled the HP software, it may have removed the software needed for HP Scan to work properly.
The last software I installed from HP was -> HP_Installer_Officejet_Full_Group05_10.3.dmg
Yes, there have been Apple HP updates, but they never stopped my HP Scan from working.

No Computer Detected in Scan Mode Only. Officejet Pro 8500A. MAC OS10.9

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