No confirmation on partial delivery during ATP from ECC

Dear All,
In CRM Sales Order im using ATP from ECC, when the quantity is available on the site the availability works fine, but when I order a quantity more than stock quantity the ATP confirms on Zero stock. It should confirm on the available stock no zero. any help why it didnt confirm the available stock?
Please note that I allowed partial delivery on shipping data of the customer master and on the order with no help. I also set the maximum partial delivery to 9.
Regards,
Ahmed Elders

Dear DJ,
when I pefrom this action on ECC, the ECC pops up the screen of the availabilty confirmation, so in ECC I can choose on this screen the partial available stock.
I mean by site = plant, because we use SAP IS Retail, sorry for this.
This behavior is on Web UI or SAP CRM GUI transaction CRMD_Order
note: when I set parameter APO_ATP_PARA to 5, the ECC screen appears on CRM GUI and I'm able to confirm on partial delivery only on this case
Regards,
Ahmed
Edited by: Ahmed Elders on May 16, 2011 9:35 AM

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hello, friend.
in addition to what the others have said, please check your customer master, particularly in the Sales Area Data > Shipping tab. look at the partial deliveries. there may have been settings that tell the system if a delivery has been created with reference to the sales order, the order will be completed even if the quantity is only partially delivered. if the entry in the 'partial delivery per item' field is 'B', then this will explain your situation.
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