No connection after installing firmware 1.10.03 on brand new Zen Nano P

Hi all,
After I installed the new firmware, .0.03, my Zen Nano Plus is no longer recognised by my computer (it seems to work fine otherwise). What should I do?
I have tried this on not just one, but three different computers, with no luck, even though all three computers recognise another Zen Nano Plus (my son's) which still runs on .03.02.
I followed the instructions for installation of new firmware, so I have installed a "Player Recovery Device", but I don't know how to access/activate it in order to get back to the older version of the firmware. As far as I can tell, the relevant page on the discussion forum
(http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=3)
and the relevant page on the Creative Knowledge Base (SID4794) do not actually tell you how to ACCESS the recovery mode but only how to INSTALL it (whereas the info for other players, e.g. MuVo2, does tell you how to access recovery mode).
I seem to be pretty much in the situation described by "takabanana" (post dated 0-04-2006),
http://forums.creative.com/creativelabs/board/
message?board.id=dap&message.id=9493&query.id=9573 9#M9493,
but I do not understand how he fixed his problem (What do you mean by "until it caught"? What happens when it "catches"?).
So I would be extremely happy about any advice you might have on
- . how to get my Zen Nano Plus back to Firmware .03.02, and/or
- 2. how to make my computer recognise my Zen Nano Plus with Firmware .0.03.
yours, Sten

Thanks to both responses so far.
I did what PB suggested and everything is fine now (running .03.02 again).
Apart from the obvious problems with .0.03 that almost everybody seems to be having, my particular problem was that I did not understand that the Zen Nano Plus is in Recovery Mode (and thus accessible to the loading of different firmware) AS SOON AS it turns up in the Device manager as "Player Recovery Device". I thought that something more had to happen.
yours, Sten

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