No connection! First time Installation of HomeHUB.

On the 8/11/2010 I had BT broadband installed for the first time, it is also the first time ever that there has been a phoneline inside my flat, i waited till midnight for the activation and its still not working the broadband light on my Homehub is a pale blue colour were as the power and wireless light are fully blue. Im not sure what the problem is but i think that the broadband has still not been activated yet does anyboby know whats going on and what to do about it?

Hi Sideswipe and welcome
Mmm, a few things:
I'll assume it's a BT Home Hub V2.0 (black)
If the light is blue then it's connected (not sure why it's pale though)
It's when the light is off (No broadband signal), steady orange (Wired connection to broadband is OK, connecting to Internet service) or flashing orange (Connecting to broadband) that there could be a problem.
Also found this on a BT help section
Broadband light is blue but I can't connect to the Internet
Your Hub is connected to broadband, but there may be a problem with your computer and/or its connection to the Hub.
Restart your Hub by pressing and releasing the Restart button at the side of the Hub.
Restart your computer.
Run BT Broadband Desktop Help. - IF you ran the frisbee (CD).
If you're using an Ethernet cable: check this cable between your Hub and computer is inserted correctly.
If you're using wireless: check that your computer's wireless adapter is fitted and/or turned on. Some laptop computers have a small switch - please refer to your computer manual if you need help.
-+-No longer a forum member-+-

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