No connections of photo files loaded into Organizer - Elements 13 - PC

I downloaded Elements 13.  I already had Elements 9.  Download went smoothly but there must be an issue with the download.  All files I import into Organizer are fuzzy and very low resolution. If I click on a photo to Edit, it says that I have to reconnect.  I didn't have it in there in the first place.  I have been playing with this for a week so I uninstalled and re-installed and still same issue. Can anyone help?? Thanks.

Hi,
It sound like your files have gone missing.
Please follow this article to reconnect missing files:
http://helpx.adobe.com/elements-organizer/using/troubleshooting-catalog-issues.html#reconn ect_missing_files_in_a_catalog
Thanks,
Anwesha

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