No Connectivity on line - rebooting Westell 7500 does not help

Hi All,
We've been having sync issues for well over 2 weeks now. Sometimes hard rebooting the Westell 7500 (Model:A90-750015-07 - firmware ver: 5.01.00.02) will allow the line to stay up for a day or so.
But since yesterday, nothing has helped. The line will come up and stay up for maybe 5-10minutes and then drop again.
Calling the VZ support line is very frustrating since the "robot" menus do not help to get us to actual support personnel. The one time we got past the automated system, the lady said we had reached the wrong dept. and dropped us back to the robot
I am working from home, so all of this is total time and monely loss. Currently a different internet connection helped to manage post this.
Anyway, here are some "all event" logs we could collect today - (we are in an apartment and do not have access to any NID).
cwmpd[338]:     CWMP: Final Http Return Code = 204
syslog:     WebServer: Page [/htmlV/wacpHidden.asp] Access by user administrator from IP 192.168.15.253
cwmpd[338]:     CWMP: Inform (200). The following events are true:1 BOOT,4 VALUE CHANGE
cwmpd[338]:     CWMP: SSL Status = SSL Connection Succeeded,TCP Status = TCP Connected,Authentication Type = Basic
cwmpd[338]:     CWMP: Inform Sent Successfully
daemon.err     cwmpd[368]:     cwmpDDNSCallback: Result of DDNS Update (ipupdate_once) ->3
syslog:     WebServer: Page [/htmlV/sys_system_log.asp] Access by user administrator from IP 192.168.15.253
syslog:     WebServer: Page [/goform/EventForm] Access by user administrator from IP 192.168.15.253
syslog:     WebServer: Page [/htmlV/sys_system_log.asp] Access by user administrator from IP 192.168.15.253
Apr 11 09:18:58     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:18:58     daemon.warn     pppd[1838]:     pppd[1838] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit
Apr 11 09:18:58     daemon.notice     pppd[1838]:     PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF
Apr 11 09:18:58     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Apr 11 09:18:58     daemon.notice     pppd[1838]:     Westell Random Holdoff returning 445 seconds
Apr 11 09:18:58     daemon.warn     pppd[1838]:     Leaving destroy_pppoesessionfile
Apr 11 09:18:58     daemon.err     pppd[1838]:     Unlinking PPPoE session file:/WFIO/ppp-config0
Apr 11 09:18:58     daemon.warn     pppd[1838]:     Enter destroy_pppoesessionfile
Apr 11 09:18:58     daemon.err     pppd[1838]:     Unable to complete PPPoE Discovery
Apr 11 09:18:58     daemon.warn     pppd[1838]:     Timeout waiting for PADO packets
Apr 11 09:18:58     daemon.warn     pppd[1838]:     waitForPADO: timed out
Apr 11 09:18:48     daemon.warn     pppd[1838]:     waitForPADO: timed out
Apr 11 09:18:43     daemon.warn     pppd[1838]:     waitForPADO: timed out
Apr 11 09:18:38     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:18:38     daemon.notice     pppd[1838]:     PPPD Exit Status changed EXIT_PPPOE_TIMEOUT_PADO->EXIT_OK during phase PHASE_DORMANT->PHASE_SERIALCONN
Apr 11 09:18:38     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_SERIALCONN(2)
Apr 11 09:18:38     daemon.notice     pppd[1838]:     Wan link is up and PPPoE Terminator on DSL:nas1 is done working
Apr 11 09:18:38     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:18:38     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_DORMANT(3)
Apr 11 09:14:15     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:14:15     daemon.warn     pppd[1838]:     pppd[1838] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit
Apr 11 09:14:15     daemon.notice     pppd[1838]:     PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF
     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_HOLDOFF(11)
     daemon.notice     pppd[1838]:     Westell Random Holdoff returning 263 seconds
     daemon.warn     pppd[1838]:     Leaving destroy_pppoesessionfile
    daemon.err     pppd[1838]:     Unlinking PPPoE session file:/WFIO/ppp-config0
daemon.warn     pppd[1838]:     Enter destroy_pppoesessionfile
daemon.err     pppd[1838]:     Unable to complete PPPoE Discovery
daemon.warn     pppd[1838]:     Timeout waiting for PADO packets
Apr 11 09:14:15     daemon.warn     pppd[1838]:     waitForPADO: timed out
Apr 11 09:14:05     daemon.warn     pppd[1838]:     waitForPADO: timed out
Apr 11 09:14:00     daemon.warn     pppd[1838]:     waitForPADO: timed out
Apr 11 09:13:55     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:13:55     daemon.notice     pppd[1838]:     PPPD Exit Status changed EXIT_PPPOE_TIMEOUT_PADO->EXIT_OK during phase PHASE_DORMANT->PHASE_SERIALCONN
Apr 11 09:13:55     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_SERIALCONN(2)
Apr 11 09:13:55     daemon.notice     pppd[1838]:     Wan link is up and PPPoE Terminator on DSL:nas1 is done working
Apr 11 09:13:55     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:13:55     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_DORMANT(3)
Apr 11 09:05:55     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:05:55     daemon.warn     pppd[1838]:     pppd[1838] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit
Apr 11 09:05:55     daemon.notice     pppd[1838]:     PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF
Apr 11 09:05:55     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Apr 11 09:05:55     daemon.notice     pppd[1838]:     Westell Random Holdoff returning 480 seconds
Apr 11 09:05:55     daemon.warn     pppd[1838]:     Leaving destroy_pppoesessionfile
Apr 11 09:05:55     daemon.err     pppd[1838]:     Unlinking PPPoE session file:/WFIO/ppp-config0
Apr 11 09:05:55     daemon.warn     pppd[1838]:     Enter destroy_pppoesessionfile
Apr 11 09:05:55     daemon.err     pppd[1838]:     Unable to complete PPPoE Discovery
Apr 11 09:05:55     daemon.warn     pppd[1838]:     Timeout waiting for PADO packets
Apr 11 09:05:55     daemon.warn     pppd[1838]:     waitForPADO: timed out
Apr 11 09:05:45     daemon.warn     pppd[1838]:     waitForPADO: timed out
Apr 11 09:05:40     daemon.warn     pppd[1838]:     waitForPADO: timed out
Apr 11 09:05:35     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:05:35     daemon.notice     pppd[1838]:     PPPD Exit Status changed EXIT_PEER_DEAD->EXIT_OK during phase PHASE_DORMANT->PHASE_SERIALCONN
Apr 11 09:05:35     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_SERIALCONN(2)
Apr 11 09:05:35     daemon.notice     pppd[1838]:     Wan link is up and PPPoE Terminator on DSL:nas1 is done working
Apr 11 09:05:35     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:05:35     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_DORMANT(3)
Apr 11 09:04:09     daemon.err     cwmpd[367]:     ddnsWanIPCallback WAN State Down
Apr 11 09:04:07     daemon.notice     net_mgr[357]:     Routes transitioning to Down state on ppp0.
Apr 11 09:04:07     daemon.notice     net_mgr[357]:     QoS on ppp0 transitioning to Down state.
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell Random Holdoff returning 91 seconds
Apr 11 09:04:04     daemon.warn     pppd[1838]:     Leaving destroy_pppoesessionfile
Apr 11 09:04:04     daemon.err     pppd[1838]:     Unlinking PPPoE session file:/WFIO/ppp-config0
Apr 11 09:04:04     daemon.warn     pppd[1838]:     Enter destroy_pppoesessionfile
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_DISCONNECT(10)
Apr 11 09:04:04     daemon.info     pppd[1838]:     Sent 287346 bytes,received 544123 bytes.
Apr 11 09:04:04     daemon.info     pppd[1838]:     Connect time 5930402.2 minutes.
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Connection terminated.
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:04:04     daemon.warn     pppd[1838]:     pppd[1838] EXIT_PEER_DEAD caused InternetFail light to be lit
Apr 11 09:04:04     daemon.notice     pppd[1838]:     PPPD Exit Status changed EXIT_OK->EXIT_PEER_DEAD during phase PHASE_ESTABLISH->PHASE_DEAD
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_DEAD(0)
Apr 11 09:04:04     daemon.info     dnsmasq[311]:     using nameserver 71.250.0.12#53
Apr 11 09:04:04     daemon.info     dnsmasq[311]:     using nameserver 71.242.0.12#53
Apr 11 09:04:04     daemon.info     dnsmasq[311]:     reading /var/etc/resolv.conf
Apr 11 09:04:04     daemon.notice     ip-down[2062]:     ppp0: 287346 bytes sent,544123 bytes received
Apr 11 09:04:04     daemon.notice     ip-down[2062]:     ppp0: disconnected;connected for 355824129 seconds
Apr 11 09:04:04     daemon.warn     pppd[1838]:     Couldn t increase MRU to 1500
Apr 11 09:04:04     daemon.warn     pppd[1838]:     Couldn t increase MTU to 1500
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_ESTABLISH(4)
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_NETWORK(7)
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell ip_down()
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_TERMINATE(9)
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Serial link appears to be disconnected.
Apr 11 09:04:04     daemon.info     pppd[1838]:     No response to 6 echo-requests
Apr 11 08:49:27     daemon.info     cwmpd[338]:     CWMP: Final Http Return Code = 204
Apr 11 08:49:27     daemon.info     cwmpd[338]:     CWMP: Inform (200). The following events are true:1 BOOT,4 VALUE CHANGE
Please help!!
TIA

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I recently moved my DSL service from one house to another and had my service upgraded from 1 to 3 mbps. I ordered a new modem (Westell 7500 Gateway) as well. I am unable to connect to the internet. I connected the new modem, the lights are all correct but I am unable to connect to the internet at all. Tech support has been no help at all. Now, when I go back to the older modem, I cannot connect with that one either. Tech support had me do a ip config/release several times but nothing works. Please help.

Since you just told me you originally had the wrong phone number I'm thinking you might be hooked up to the wrong split bank at the Verizon Office. Give them a call and have them check out out your line. Ask if they can send a ticket to the frame to co-op test at the split bank.

How can I extend the range of my WESTELL 7500? Please help.

I installed a security camera outsite of my house and unfortunately the modem/router is on the opposite end. The camera would connect on and off as opposed to on all the time when it was mounted inside.
I am researching around and it looks like I can get an extender? Are there certain ones to look for in terms of compatibility issues?
Or can I upgrade the modem/router? The Westell 7500 was provided by Verizon at start of service.
Thanks in advance.

If you want a wireless extender, it must support 802.11b and 802.11g.
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Trying to upgrade from 3.6.18 to 5.0,b5. I am stopped from loading by message "Your computer must be restarted to complete a previous upgrade of FireFox". Reboot does not help. Can't uninstall 3.6.18. Get same message. Please help!

A previous upgrade was not completed!
Rebooting does not work.
Can't even uninstall 3.6.18. Get the same '"must reboot'" message.

If files already have been downloaded then you need to remove the files in the updates and updates\0 folder.
You can delete active-update.xml and updates.xml as well if present.
C:\Program Files\Mozilla Firefox\updates
Vista:
C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)
The "Application Data" folder in XP/Win2K and the "AppData" folder in Vista/Windows 7 are hidden folders.
*http://kb.mozillazine.org/Show_hidden_files_and_folders
If there are problems with updating then best is to download the full version and uninstall the currently installed version.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup

Firefox does not display the basic menu line File Edit View etc. How do I get this menu to show. I have tried uninstalling and reinstalling, but that does not help

When I ask for help finding bookmarks, the answer tells me to click on bookmarks as shown in the illustration, but there is no such line displayed on my computer.

'''''"Firefox does not display the basic menu line File Edit View etc."''''': That is the Menu Bar; see below.
'''Menu Bar''' (File, Edit, View, History, Bookmarks, Tools, Help) Firefox 3.6.x versions allow the user to hide the Menu Bar. 
*Tap the ALT key or the F10 key, Menu Bar will display, click View, click Toolbars, click Menu Bar to place a check mark next to it, '''''OR'''''
*Press and hold the ALT key while pressing the letters VTM on your keyboard, then release the ALT key
*See: http://support.mozilla.com/en-US/kb/Menu+bar+is+missing
'''Other Toolbars''', see: https://support.mozilla.com/en-US/kb/Back+and+forward+or+other+toolbar+items+are+missing 
'''Status Bar''': click View, click Status Bar to place a check mark 
'''Full Screen Mode''': If you have no Toolbars or Tab Bar: Press F11 (F11 is an on/off toggle). See: http://kb.mozillazine.org/Netbooks#Full_screen 
Also see: http://kb.mozillazine.org/Toolbar_customization_-_Firefox#Restoring_missing_menu_or_other_toolbars
 
 
'''Other items that need your attention'''
The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post. You can also see your plugins from the Firefox menu, Tools > Add-ons > Plugins. 
 
*Adobe PDF Plug-In For Firefox and Netscape
**Current versions are 9.4.2 and 10.0.1 (aka Reader X)
**More info about version 10 (aka Reader X)
***New Adobe Reader X (version 10) with Protected Mode was released 2010-11-19
***See: http://www.securityweek.com/adobe-releases-acrobat-reader-x-protected-mode
#'''Check your plugin versions''': http://www.mozilla.com/en-US/plugincheck/
#*'''Note: plugin check page does not have information on all plugin versions'''
#'''Update Adobe Reader (PDF plugin):'''
#*From within your existing Adobe Reader ('''if you have it already installed'''):
#**Open the Adobe Reader program from your Programs list
#**Click Help > Check for Updates
#**Follow the prompts for updating
#**If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
#*Download complete installer ('''if you do NOT have Adobe Reader installed'''):
#**Use the links below to avoid getting the troublesome "getplus" Adobe Download Manager and other "extras" you may not want
#**Use Firefox to download and SAVE the installer to your hard drive from the appropriate link below
#**Click "Save to File"; save to your Desktop (so you can find it)
#**After download completes, close Firefox
#**Click the installer you just downloaded and allow the install to continue
#***Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator"
#**'''Download link''': ftp://ftp.adobe.com/pub/adobe/reader/
#***Choose your OS
#***Choose the latest #.x version (example 9.x, for version 9)
#***Choose the highest number version listed
#****NOTE: 10.x is the new Adobe Reader X (Windows and Mac only as of this posting)
#***Choose your language
#***Download the file, SAVE it to your hard drive, when complete, close Firefox, click on the installer you just downloaded and let it install.
#***Windows: choose the .exe file; Mac: choose the .dmg file
#*Using either of the links below will force you to install the "getPlus" Adobe Download Manager. Also be sure to uncheck the McAfee Scanner if you do not want the link forcibly installed on your desktop
#**''Also see Download link''': http://get.adobe.com/reader/otherversions/
#**Also see: https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox (do not use the link on this page for downloading; you may get the troublesome "getplus" Adobe Download Manager (Adobe DLM) and other "extras")
#*After the installation, start Firefox and check your version again.

I have a BT line/socket, but BT does not have it o...

The first time I signed up with BT, I told them I had a BT socket.
Consequently, the very nice man went to check the records and discovered that yes, there was a BT line in my house, but it was under a different address name (I have no idea why I have two addresses!)
Now I am signing up with BT again, same residence, but everyone keeps insisting to me that there *Is no record of having a BT line at that address, and that I have been completely disconnected"
Anyhow, I spent 5 hours on the phone being tossed around departments in a circle - this does not bother me, what bothers me is that I have to wait 3 gruelling weeks for an engineer to come to my house to say nothing needs to be done, then activate it.
How on earth does one speed up the process? I clearly don't need a line installed. I just need it activated again at the hefty sum of 125 £.
Any advice is appreciated

Just an update.
Finally got through to someone capable in the BT help department. He said he can activate it within 3 days instead of '3 weeks'
Just letting everyone know that BT does get many things wrong *cross* I've been lied to and misled, but all that doesn't frustrate me as long as I get my line back up and running >:/
Problem: BT's records and refusal to admit I have a line in my house (which I can see with my own two eyes)
Solution: Tell them they're wrong and make them change their records.
Total hours on phone: 8.

Erased all saved passwords, rebooted, now TB does not ask for new password!

I erased all saved passwords as I've had to change the passwords on my accounts. I then rebooted and now TB does not ask for new password. I have rebooted entire computer and still no change.
Thanks!

I presume you removed the passwords via Tools > Options > Security > Passwords tab.
Do you have these settings in Account Settings:
Tools > Account Settings > Server Settings for the mail account.
* select: 'Check for new messages at start up'
* select: 'check for new messages every eg: 15 minutes'
* select : 'Automatically download new messages'
make other prefered settings and click on OK to save changes.

Adding New Data To Line Chart: New Data Does Not Inherit Previous Color Scheme

This has me very confused. Here's what's being done:
Right-click on existing chart
Select "Data..."
Add additional data in the dialog that pops up
Click check-mark
The chart appends more data to the existing lines on the line chart, as it should, however the newly created portion of one of the lines (new data) is not the same color as the line up to that point. The line color is #0084A9, but when the new data is entered the new data on that same line is represented in an ever so slightly darker blue.
Any guesses as to why that would be happening? I can manually chage it, but that's a hassle and shouldn't necessary - I wouldn't think, anyway. Any help would be appreciated.
Thanks!
Very Best,
Tanner Campbell

OK looked at this closer, and seen your problem as acolor shift from PMS to a CMYK that was slightly off.
If you want to work with Hexadecimal colors, then you need to File>> Document Color Mode >> RGB, otherwise your colors won't stick but convert to cmyk and be off.
Your graph went through some editing and got corrupted. I copied and pasted your date into a new graph, and then used the testube to apply samples to get your colors back. Will send you an email with fixed file.
That’s the strangest thing. The color you’re seeing is #4e46ff, the color it should be is the color reflected in the legend: #0083a9
What’s extra interesting is that when I open it I see the legend color for the entire line. Then, when I add data, the section of the line that depicts the newly added data is #4e46ff …. So I have this two tone line. It’s intriguing that you opened this on a mac and this difference was presence, I wonder if that is in anyway a clue. Maybe the original document was created in RGB and the new data is on CMYK? Thoughts?

No Connectivi​ty on line - rebooting Westell 7500 does not help

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