No consigo instalar Illustrator CS6 a través de Creative Cloud

Llevo ya varios intentos de instalar Illustrator CS6 a través de Creative Cloud y no pasa del 0. He probado a desinstalar y volver a instalar Creative Cloud varias veces y nada... ¿a alguien le ha pasado y me puede ayudar? estoy desesperada!
Gracias de antemano.

anag,
I believe this is one for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for a chat,
Creative Cloud support (all Creative Cloud customer service issues, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
or for Adobe phone Support,
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

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