No contact about when they will come to fix phone ...

OK so on Monday I noticed our line was crackling quite badly. Since Tuesday we have been unable to make or recieve calls. You can still here the dial tone but nothing is registering on the phone. Our internet, which isn't BT has also gone down. I did the check and it said the issue was close to my home. I think its the connector box at the front of the house. next doors phone however is fine. Anyway to cut a long story short. BT said they would send someone out within 3 days. My mother recently died so we have had lots of things to sort out and have badly missed not having a land line. I have waited in all week for someone to come, hopefully by tomorrow someone will have turned up, but do they give you any time or date? I expected a text at the very least to say someone would be here on so and so but nothing at all.
Thanks for any help.

I just thought i would update again. so it appears myself and one other person in my street are suffering the exact same problem with the phone. a 3rd person today lost their line around the time the repair guy was ''fixing'' the line from the network junction. Everyone else in the street remains uneffected so I'm not sure if water on the line applies. Contacted BT again and they told me openreach have until 23.59 tonight to fix the fault. I doubt we will see them at all again today so thats the 3rd day up but non of us effected have been given any details of what is actually wrong or when we can expect it to be fixed.
I'm left confused beyond belief to be honest at the complete lack of communication. When I spoke to the adviser on the phone about 30 minutes ago he actually said the repair guy hadn't added his report about the fault to the system yet. This despite the fact he left at about 11am.
Do openreach come out on a Saturday? because I am just clinging onto the tiniest of hope this might be fixed before Monday but its now looking so bleak. We now have no phone line at all and no internet. I'm just lucky we have a mobile that doesn't need to be topped up every five minutes.

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