No content loads when using portal links

Question

We recently upgraded from 3.0.9.8.2 to 3.0.9.8.5 and in the new version we are having issues with our favorites portlet as well as any links that users create to send to other users. In the new version, after a user logs in, if they click on a saved favorite link, the new page does not load. The tabs at the top of the screen stay and the content of the page is left blank. The same thing happens if you copy a link into the browser window after logging in. However, if you navigate to the tab that the link is going to, and then go back to the login page and use the link, it works fine. We have a TAR logged with Oracle and they do not know what is wrong. Has anyone experienced a similar problem or know a solution?
After testing, we came up with something interesting. When we were creating favorites, we were going to the page we wanted, copying the URL, and pasting it into a favorite. This URL is fairly short. Just now I tried right clicking on the folder I wanted to make a favorite and copying a shortcut. This URL is much longer (although it should point to the same place as the short one). When I tested the favorites, the first URL loaded a blank screen (as you saw in the ODC), but the second loaded the page correctly. I went back to our System Test environment to make sure that the problem does not exist there (this instance is still 3.0.9.8.2). Both the short URL and the long URL worked. Why should patching the portal cause the short URLs, which worked before, to
stop loading pages correctly? Here is an example:
Portal Production (3.0.9.8.5)---------------------------------------------------------------------------
URLs for My Regional tab
WORKS(right-click and copy shortcut)
http://portal.us.colorcon.com:7777/pls/cc_prod/CC_INTRANET.wwpob_page.changetabs?p_pageid=952&p_regionid=2264&p_portletid=956&p_mainpageid=952&p_mode=3&p_debug=0&p_back_url=http%3A%2F%2Fportal.us.colorcon.com%3A7777%2Fservlet%2Fpage%3F_pageid%3D952%2C956%26_dad%3Dcc_prod%26_schema%3DCC_INTRANET
BREAKS(navigate to page and copy URL)
http://portal.us.colorcon.com:7777/servlet/page?_pageid=952,956&_dad=cc_prod&_schema=CC_INTRANET
URLs for QA Tab under My Knowledge (this is a sub-tab)
WORKS(right-click and copy shortcut)
http://portal.us.colorcon.com:7777/pls/cc_prod/CC_INTRANET.wwpob_page.changetabs?p_pageid=952&p_regionid=2277&p_portletid=997&p_mainpageid=952&p_mode=10&p_debug=0&p_back_url=http%3A%2F%2Fportal.us.colorcon.com%3A7777%2Fservlet%2Fpage%3F_pageid%3D952%2C954%2C960%2C997%26_dad%3Dcc_prod%26_schema%3DCC_INTRANET
BREAKS(navigate to page and copy URL)
http://portal.us.colorcon.com:7777/servlet/page?_pageid=952,954,960,997&_dad=cc_prod&_schema=CC_INTRANET
Portal System Test (3.0.9.8.2)-------------------------------------------------------------------------
URLs for My Regional tab
WORKS(right-click and copy shortcut)
http://hercules.us.colorcon.com:8020/pls/cc_prod/CC_INTRANET.wwpob_page.changetabs?p_pageid=952&p_regionid=2264&p_portletid=956&p_mainpageid=952&p_mode=3&p_debug=0&p_back_url=http%3A%2F%2Fhercules.us.colorcon.com%3A8020%2Fservlet%2Fpage%3F_pageid%3D952%2C956%2C960%2C964%2C48%2C47%2C614%2C50%2C103%2C49%26_dad%3Dcc_prod%26_schema%3DCC_INTRANET
WORKS(navigate to page and copy URL)
http://hercules.us.colorcon.com:8020/servlet/page?_pageid=952,956,962,964,48,47,614,50,103,49,1006,1020,1154,1060&_dad=cc_prod&_schema=CC_INTRANET&2086_IT_EBUS_PROJ_93987.p_subid=83600&2086_IT_EBUS_PROJ_93987.p_sub_siteid=1&2086_IT_EBUS_PROJ_93987.p_edit=0

Answer 1

Hi,
The reason why I decide to use Light Framework, itu2019s because Iu2019m creating an EFP, and Iu2019m using the WPC to publish the content (articles, news, and link list), using the standard Web Forms.
The problem is, after adding to a WPC Page something so simple like an article (using the Web Form Article), no Portal iView, HTMLB or other stuff included, the preview of the WPC Page using the Default Framework Page is ok, but when using the Light Framework Page, the text in the article doesnu2019t have the correct font-family. It looks like there are some styles missing in the Light Framework Page, that WPC content is expecting.
Thanks and Regards,
John