No control or observe

Hi, I just installed ARD 2.2 on my iMac G5 2.1 and connected my PowerMac G4 500. From the iMac, I can share my screen on the G4, put it to sleep, etc. But when I choose Control or Observe, nothing happens (except a neverending progression bar...) Any idea ?
iMac G5 2.1GHz   Mac OS X (10.4.5)  

I have the same problem while trying to control my iMac 600 with my iBook 1.2.I have gone through the privillages and still have the problem. Please suggest a solution.

Similar Messages

  • Authentication Failed - Control or Observe

    First things first... this is what I have:
    ARD Admin: 17" MacBook Pro running 10.5.1 and ARD 3.2
    Want to control: Mirror Door PowerMac G4 with 10.4.11 and ARD client version 3.2.1
    I had the same problem prior to updates and upgrading my OS to 10.5. I can manage this computer, and share my screen with it. But I cannot observe or control it. When I try this, I receive Authentication Failed.
    I have tried re-installing the client via kickstart on the client machine. I have uninstalled all privs and settings via kickstart. I have also reset all these settings and restarted the menu, console, and agent.
    On my MBP I have removed the computer and re-added it many times. I have checked all settings on the client... flushed dns cache... fixed any network problems... verified that firewall is not turned on. I even cleaned all caches and ran maintenance on it.
    All of this I have done, and I keep receiving the same error message. Does anyone have any other ideas... I guess I could re-install the system, but I'd rather not have to do that.
    Thanks,
    Ken

    I lost access to two of my clients as well. Could see them in scanner and they even showed up as available, light blue, but I could not control or observe. So the following fixed the problem for me.
    Open terminal:
    ssh shortusername@ipaddress for specific client
    rm -rf /var/db/RemoteManagement
    rm /Library/Preferences/com.apple.RemoteDesktop.plist
    rm ~/Library/Preferences/com.apple.RemoteDesktop.plist
    rm -r /Library/Application\ Support/Apple/Remote\ Desktop/
    rm -r ~/Library/Application\ Support/Remote\ Desktop/
    Then create special ARD client install package with ARD admin app with all the settings configured. I don’t know how to install and run the package via ssh so I just emailed it to the client and had them open the package and run the install.
    It worked for me, I now have access to the clients that I lost access to (verify failed)

  • ARD showing users offline, but I'm able to control and observe.

    Strange thing/bug happening.
    I updated a user's computer with a static IP address to new hardware, using the same static IP as before. Old machine was taken out of service, but the brand new Thunderbolt iMac is showing up as offline in ARD.
    Observer and Control buttons connect me to the new machine, but ARD has the old machine's info populating the info fields, including MacOS version and ARD version.
    Deleting and adding the machine back in did nothing to fix the problem — only after changing the new Mac to DHCP the updated info showed up in the scanner window.

    Hello I have ran into this issue as well and this is my solution.
    on the left side i have groups by dept, teachers, etc and found that the link from the left side loses connection from the source like you have on your scanner for bonjour or network range, etc.
    So what i do is in my left pane i would select the specific computers - then press delete key on the mac to remove them.  Then i go to that scanner via ip or bonjour how ever it is searched on the network.
    Find those specific computers again and re-add them to the left folder, smart list, group, etc and now the computer is bold in blue and not offline anymore.
    it some how loses its connection but when i perform my process above they are online and working with no issue able to interact or chat where when it was offline i can remote in but not deploy, chat, interact, etc.  but by removing them and adding again it reconnects or clearing it out is like removing the old cache and everything starts working.
    I have been performed this process for 2 years, and i even took my macbook to apple retail store, and stated there is no reason why it should not work, but they wanted me to delete the app and all settings and do it again - i said no not happening.
    Then i called Apple Edu Support and they jumped in and they stated the process i performed seems to work properly and this is why i continue it.  Until i see a fix in an update.
    Thanks
    Dan Fernandez
    Apple.iOSGenius on youtube
    iOSG3nius on twitter

  • Can you force ARD to ask permission before control/observing *AND* still be able to push updates/patches?

    Is there a way to force ARD to ask permission before observing/controling a computer AND still be able to push updates/patches to the computer?
    I know we can't be the only ones who have this dilemma so I'm hoping someone has a solution.
    ARD version 3.
    OS 10.6.8 (ARD machine) and 10.6-10.7 client Macs
    Each remotely monitored computer has an admin account that ARD uses to inventory and update the machines. Let's call it ADMIN. Of course each computer also has a local (non-admin) account let's call USER.
    When USER is logged in, we'd like ARD to always ask permission before observing and/or controlling the computer. We found we can replicate this by removing the ADMIN login and password from the info tab of the computer in question as well as turning on the 'Any guest may request permission' setting. Unfortunately we found this also removes the ability of ARD to start a chat session with the computer - even with the chat option checked on in ARD settings (system preferences). To push updates/patches we have to put the ADMIN account information back into computer info tab.
    Basically it boils down to giving the end user the privacy they would like (not being viewed without warning) while they're logged in vs. allowing the IT department to update the computers when necessary.
    With the ADMIN login and password entered into the computer's info tab we're able to observe/control without warning. We changed the client settings for that computer via ARD to always request permission but this didn't work while the ADMIN login and password were still entered in the info tab. Once we removed the information we were prompted to ask permission but that's because we were essentially an unknown guest.
    It appears to be an either/or situation right now. Either you give the user privacy and always ask permission or you give the IT department the rights to observe a machine and push updates. Because once we put the ADMIN information back into the info tab, we can observe without permission again.
    When USER is logged in, always ask permission to control/observe. But still be able to push updates. If ADMIN is logged in or no one is logged in, don't ask to control/observe.
    Has anyone found a workable solution for this question?

    You can take a look at this website and it will give you the command to run that will control the Observe and Control options for the access mode.
    http://support.apple.com/kb/HT2370
    The command is:
    $
    sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/kickstart -configure -users "THIS IS WHERE YOU PUT THE USERS YOU WANT TO HAVE ACCESS" -access -on -privs -ControlObserve -ObserveOnly -TextMessages

  • No image of the computer Im trying to control/observe.

    I have no image of the computer Im trying to control/observe.
    After I click on control or observe a blank window pops-up. The computer I am trying to control is still running ARD 2.2.1 but I cant update it since I dont have a visual.
    Any idea?
    thanks

    Cool. Thanks for the tip!
    I was able to update the software but I am still having the same issue of not having a visual of the client computer.

  • Cannot control/observe but can send commands and update apps

    I've researched the discussions here and basically came up with several ways of fixing the problem. Also I see I am not the only one with this particular problem.
    Ok with that said, here are the details.
    I am running a G5 behind a linksys wireless router (g5 is hard wired to the ethernet port of the router), my router is set up to open ports 5900 and 3283 just for ARD 2.0. The ports are pointing to my mac's IP address given by the router. I currently use optimum online for my internet usage, so basically I have a static IP address. From work I can access my G5, control/observe, update, etc...
    I also have set up ARD on my mothers imac, she sits behind a verizon dsl modem, and an old netgear router I used at one point. I have the router set up the same way, ports 5900 and 3283 are opened up for tcp and udp. From her machine I can actually connect to my G5 at home and control/observe, etc..
    My main problem is when I am on the G5 and try to connect to her machine, I can only send messages, update software but cannot visually observe or control her mac. I've gone and had her change the tcp port to 10000 and no luck with control or observe. I then had her delete ARD with an application I found over the net (appdelete). I had her install ARD client and set it up from scratch again. Nothing... I have spoken with verizon IT and they aren't blocking any ports. I am at my wits end, can't figure this one out. OH, I also tried disconnecting the router and had my mother connect the dsl modem straight to the imac and still cannot control or observe. Within ARD It tells me what program she is running, etc... because of port 3283 but that's about it. I know everyone here has given alot of information. But is there something I am missing?
    Could it be a hardware issue (mac or router)? or software?

    I've tested timbuktu pro 8.6 and I can access my G5 at home the same way as ARD, I just had to open up the port 5901 and set up the user prefs. My only issue is going to be setting up my mothers imac with timbuktu. crossing my fingers to see if it works tonight. If there are any other thoughts out there please feel free to tell me.

  • Observe & Control

    I know the following has been discussed ad infinitum in these discussion pages but I'm at my wits end trying to solve this problem.
    The story so far:
    Small network consisting of PowerBook G4(10.4.6), PowerMac G4(10.4.8), iMac G5 (intel 10.4.7) and iBook G3 (10.4.6) and all connected through linksys wireless router - the PowerBook and iBook with wireless via airport and the PowerMac and iMac via ethernet.
    All machines have ports 5900 and 3283 opened both by checking "Apple Remote Desktop" in the "Services" panel and additionally by manually opening them for both TCP and UDP connections. These two ports on the linksys have been forwarded to the PowerMac.
    Using ARD 2.2 all communication with the machines using the PowerBook as admin was working just fine but after upgrading to ARD 3.0 (admin and client machines) Control and Observe functions were not working with a "Connection Failed Username" message. After days of trolling through support and discussion pages I decided to remove ARD 3 from all machines using Terminal and instructions found in the knowledge base and reinstall ARD 2 with the 2.2 update.
    The same problem persisted with the newly installed 2.2 and so I decided to take the router out of the equation. I connected the PowerMac and the PowerBook via ethernet using a hub but the symptoms were exactly the same as previously.
    I'm not too sure how to proceed and any thoughts or advice on the matter would be much appreciated.

    Is the privilege setting for observe and control set in the ARD preferences on the problematic client?
    If it's correctly set, try removing the ARD client using the instructions here and then reinstall ARD 2.2 using this installer. It says it's an "updater", but it will work anyway. Then update to the ARD 3.0 client and try again.
    Hope this helps.

  • How to control a MacBook Pro remotely with ARD?

    I have ARD set up and installed, but I'm not sure how to set up a connection with the MBP so I can control and observe the MBP with ARD.
    Looking for a easy tutorial for a beginner in ARD.

    Hi apple is awesome,
    Just to check, you have one computer, with ARD installed, and your trying to use that computer to control your "BMP"?
    If so:
    On your BMP, you would want to setup sharing:
    go to the white menu bar at the top of the screen
    click on the Apple Menu
    chose "System Preferences..."
    when System Preferences opens, click the "Show All" button
    click on the "Sharing" icon
    if the lock in the bottom left corner of the window is locked, then click on it to unlock sharing
    At the top of the window there will be a field labeled "Computer Name:" make sure your computer has a name you'll recognize.
    Check "Remote Management"
    Click on the words "Remote Management
    If "Allow Access for:" is set to "All Users", Click the "Options.." button
    If "Allow Access for:" is set to "Only These Users:" then:
    if the user you wish to connect as is not on the "Only These Users:" list, click on the "+" button
    from the list of Users that pops up, select the user you wish to login with.
    click the "Select Button"
    you should be prompted with a list of actions you can allow to be remotely accessed by ARD.
    Check: Observe, Control, Show when being Observed, Generate Reports, Open and Quit Applications, Change Settings, Delete And Replace items, Start text chat or send Messages, Restart and Shutdown, Copy Items.
    Click the "OK" Button
    Cose System Preferences
    Your BMP should now be ready to be remotely connected to. (assuming the firewall on the BMP is off, and no other program like little snitch, or internet barrier is running)
    To connect to your BMP:
    On your ARD computer, open Apple Remote Desktop
    If you look on the left hand side of In Apple Remote Desktop there will be a column, the second item on the column listed Should be "Scanner" click on it
    Make sure scanner is set to "bonjour"
    from the list, on the right side of ARD you should see you BMP listed with what ever name you set in sharing.
    click on it, to select the computer
    click on the control screen icon from the tool bar.
    you will be prompted for the user name and password to use to connect to the computer.
    Good Luck!

  • ARD Connection failed when trying to control everything else works

    I have:
    a few macs verifying hard ware specs G4,G5, Intel etc. All with the latest updates and fixes.
    I have ARD on 3.
    I have one rogue iMacG5 20 inch. I have ARD running on this mac and it works 100%, I can control copy everything to any target computer.
    However I can not control this imacG5 from any other computer. I can copy, wake, restart, shutdwon do any thing but control or observe. I have tried this from other macs, running intel and G5 chips. they al have the latest 3.1 and individual serial numbers. All I get is connection error.
    the console produces this
    LOG: database system is ready
    2007-01-14 17:04:59.552 Remote Desktop[789] * WARNING: Method setResizable in class NSTableView is deprecated on 10.4 and later. It should not be used in new applications. Use setResizingMask: instead.
    2007-01-14 17:04:59.552 Remote Desktop[789] * WARNING: Method isResizable in class NSTableView is deprecated on 10.4 and later. It should not be used in new applications. Use resizingMask instead.
    Jan 14 17:05:24 iMac24 diskarbitrationd[41]: Remote Desktop [789]:20567 not responding.
    2007-01-14 17:06:29.973 Remote Desktop[1060] * WARNING: Method setResizable in class NSTableView is deprecated on 10.4 and later. It should not be used in new applications. Use setResizingMask: instead.
    2007-01-14 17:06:29.973 Remote Desktop[1060] * WARNING: Method isResizable in class NSTableView is deprecated on 10.4 and later. It should not be used in new applications. Use resizingMask instead.
    LOG: immediate shutdown request

    Hi Rick
    That's worked!
    I did reboot Airport Extreme initially (had to switch off power to AEBS and Lacie disk as looks like there is no power switch on the AEBS?...and tried, but same problem. But then tried this again and all now works as before.
    Thanks for your advice and the direct connection tip, which I was considering doing anyway if the conventional route didn't work.
    Phew!

  • Taking Complete Control doesn't block user's mouse/keyboard...

    When observing a computer, if I take control of the system, I can move the cursor and such, the user is locked out. But, if I let my mouse rest for a moment, the user can takeover control of the cursor, type, ect... which defeats the purpose of control mode.
    I am using ARD 3.3.2 on a new macmini w/ OSX10.6.2 controlling various emacs at 10.4.11 and 10.3.9

    That's the way it's supposed to work by default. How are your Control and Observe preferences set? Do you have it set to share the keyboard and mouse, or take complete control?

  • Start Screen Sharing Connection in Observe Mode?

    Hi,
    I've been able to add the toolbar button to switch screen sharing between the control and observe modes using tips I've found around the web.
    I need to be able to check on what's going on with one of the computers on my home network without taking control of the mouse and keyboard.
    Screen sharing defaults to control mode on connection, does anyone know if there's a way to make it default to observe or if not then to start a specific connection in observe?
    TIA,
    Rob.

    You need Leopard and iChat 4 to work with Shinywhitebox's[Chatter|http://www.shinywhitebox.com/chatter/chatter.html]

  • Remote Desktop won't allow me to observe computers

    The title basically says it: Remote Desktop will not allow me to see some of the computers on the network, for whatever reason. I have more than five computer labs, and the majority of the computers are completely accessible. However, for a select few, when I try to "Observe" or "Control" a message comes up saying, "Connecting to '(computer name)'," and it will never be able to connect: "Connection failed to '(computer name)'."
    I have tried upgrading the client and both computers (this and the client) have every apple update so far.
    It seems that even though I cannot control or observe them, I can still use Remote Desktop to install things, however.
    Thanks in advance for your help!

    The problem is, they are all connected to the same subnet, and they're all attached to the same switch and router; the controlling computer is also on the same subnet. The exact situation is we have a lab full of old eMacs (read: 700 MHz PowerPCs, less than 500 GB of ram) running Tiger 10.4.11. There are 24 of them; 6-24 all work properly, but 1-5 don't. I can still update them using Remote Desktop, but I can't "control" them.
    I thought it could have been an issue with the switch (as in, things plugged into the wrong sockets, or even the wrong switch), but everything was in order. To make it worse, in another lab, this one with 12 computers, it's 1, 2, 5, 7, and 12 that are having the problem. Earlier, when I was working on a teacher's laptop, I couldn't get it to work on that, either. And I have tried running Remote Desktop from two different computers, and the same computers have the same problems on each.
    I hope that didn't muddy the waters too badly.
    Thank you for your response, in any rate.

  • ARD not able to control Leopard Server

    I'm trying to configure a new Xserve and I'm having issues with ARD (installed on my 24" iMac) taking control of the server.
    ARD works on other servers (although they are running 10.4.10 and 10.4.11), so I don't think it's the administration on the iMac that could be the issue. I'm able to do everything else (copy files, pull reports, make client changes, send messages) remotely but I cannot get to take control or observe the screen on the Xserve. The main admin window shows the current status, current application and all that correctly for the server.
    I've checked the ports, but if I can do all the I've mentioned above, I don't think it can be a port issue.
    The error message I'm getting is "Connection failed because Remote Login is not enabled on "+server name+". I do have Remote Login checked in the Sharing properties, and I can either have Remote Management or Screen Sharing enabled, but not both.
    Help, please?

    Since all the other functions of ARD work, then all the necessary services should be working. The only other thing I can think of, and I'm not certain this applies to Server as well as the workstation version of Leopard, is to make sure that Screen Sharing isn't turned on in the Sharing system preferences. But I don't think you can turn that on when Remote Management is on, so that's probably not the issue.
    Beyond that, the only suggestion I would have would be to remove the ARD client using the instructions here and reinstall, then remove the system from the ARD computer list and re-add and see if that all fixes the problem.
    Good luck.

  • ARD admin can no longer control clients...

    I have ARD configured on all my clients, and it seemed to be working fine. In the last week or so I found that I can no longer control my clients. I visit the client to make sure that the account is set up for ARD control, yet when I try and control the computer it doesn't work at all...anyone have any ideas to fix this?
    thanks

    Same for me - I hooked up a Quicksilver Mac into my local Ethernet network (behind router), but cannot connect to it. I updated the Quicksilver Mac to ARD2.2 successfuly. ARD also allows me to chat with the computer since I see it in the ARD Status panel. So there must be some kind of connection.
    However, controlling or observing returns a connection error.
    One possibility: Client runs MacOS 10.3.9 ???
    Cheers
    Martin

  • Word 2013 - Bulleted list inside rich text content control

    Hi,
    I'm mapping a rich text content control to an xml node within my custom xml.
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