No count down screen and can't capture screen

hello guys,
i'm having a problem here with my Z10 STL00-1,
1. i'm not able to capture the screen by pressing the volume (up and down).
2. the countdown screen when you long press the power button doesn't show up, just straight to shutdown the phone
can anyone tell me what is happening to my Z10

The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup...  Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414

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