No countdown screen option on my Q10

I have an annoying problem with my q10. I can't seem to switch my phone off, when I press and hold the off button the countdown screen doesn't appear and as a result the phone just restarts. I tried rebooting the device by removing the battery but that hasn't worked.
I figure it's a software problem and have thought of reinstalling the OS but wanted an opinion from someone with a bit more knowledge than I. Strangely enough, the top key of my device can only perform properly with the 10.2.0.1443 leak, but not any other leaks..
My current os is 10.1.0.4181.
Any assistance would be appreciated.
Thanks, Samuel.

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--B_3258016930_5977304
Content-type: text/plain;
charset="ISO-8859-1"
Content-transfer-encoding: 8bit
Hi!
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charset="ISO-8859-1"
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<HTML>
<HEAD>
<TITLE>Creating a FLV video player with full screen
option</TITLE>
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<BODY>
Hi! 
 
 
I am trying to create a video player that will allow full
screen functions =
like what we can see on youtube. I know how to create the
window and the pop=
up but the only problem I am having is having the original
video in the sma=
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