No coutries listed in Agreement drop down - after OS resinstall due to red flashes

I experienced the red blinking LED issue already widely reported. The only route out was to re-install the OS via my PC (BlackBerry Desktop offered the option). However the reinstallation did not complete for some reason and now the Playbook gets to the point of showing the agreement, but the dropdown for country is empty. This is NOT the wifi issue where the agreement cannot be downloaded - there is not even a list of countries to select from.
I would try and re-install the OS again, but Desktop says I need to complete the PlayBook setup first. So I am stuck and unimpressed by the lack of quality on the product.
How can I recover from this, or is the device "bricked"
Graham

I already tried the hard reset, by holding down the start button and the volume +/- keys.  I tried that several times and after restarting each time, i would still get stopped at the same point where the countries on the agreement come up.  Still nothing.  At this point the machine is trash, I hope not, I passed it on to my grandson after upgrading myself to another laptop.  We did the memory wipe as described we should, he's got a different blackberry ID.  Now it's toast. Got the kid all excited for nothing apparently.  Thanks RIM!

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