No custom label option when editing a phone # under a contact

I have an iphone 4. When trying to place a custom label for a phone # I do not have the option to create a "custom label". I have the up to date software for the phone (updated today). My wife and childrens iphones (previous versions) DO have the custom label options. Any advice?

if you go to the contact you want to make the label for........ go to that contact, click on the tab that says , iphone , phone or home .. its in blue next to the phone number .. this will bring up a list of options... now scroll down to the very bottom. there it says , add custom label.

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Alfre311 wrote:
I've been trying to find a way to do this since I updated to IOS 7, and I've just found the solution/explanation, even tho is a bit heavy to carry out.
IOS 6 creates custom labels and save them giving you the option to delete them.
IOS 7 creates custom labels but don't save them, so there is no need to have the option to delete them.
But here comes the problem, if you have some custom labes saved in you Iphone / Ipad with IOS 6 and you update it to IOS 7, the device will keep those labels saved, but you wont be able to delete them.
I realized this by going to contacts on Icloud. There those labels that I had on my devices weren't there. So simply restoring your device and configuring it as a new one to later sync your Icloud Contacts, will solve the problem.
I know this post is old, but I might just try this with iOS 8. I have outdated custom labels that annoy me, because I still seem them in the list as options. If I get desperate enough, I may try your solution.

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What happened to custom labeling on the phone?

Sometimes it is missing. A friend just brought me her iPhone 6 Verizon iOS 6.0. She was trying to find the iPhone label. It was missing from the list as was the "Add Custom Label" and the "Edit" button on the top right. I did go into her "iPhone Owner" contact and if I clicked on her existing phone number, the labels were missing. When I clicked on a new phone number label, all was OK. I could not duplicate this on any of the other contacts that I tried it on. I instructed her to "turn it off and turn it back on again". If that fixes it, I'll post it here.

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Sort of depend on what you are trying to do precisely. In Edit mode, if you tap on any label, you will be given a list of options, plus an Add Custom Label option near the bottom of the list

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SOLUTION FOUND !!!
Go into settings and do this:
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this restored the custom labels button when creating new contacts. Somehow it was set to 'Hotmail" and i guess Hotmail does not support customized labels so it isn't offered when creating new contacts.

That is what i a talking about. When i go to add a new contact and go to edit the label - the generic list of number types is present but the additional list of custom lables is not present - nor the button to create a new one. Some of my contacts do have the custom label present - old contacts created back when the buttons and label types were all there but it is no longer present when creating new contacts or editing contacts that were recently added.

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My iPhone is synced with outlook account. When I tried to create a new contact,'Add Custom Label' option was missing. Is Apple provides any solution to handle this? Is there any documentation provided about this behavior?

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A mate and I both have an iphone 4, same firmware i.e. 6.1.3 and as far as i can see all settings are the same. However when entering the same new contact on my phone I have at the bottom of the 'select phone type label' screen an add a 'Custom Label' button, the list of phone types labels on mine are 'Mobile, iPhone, Home, Work, Main, Home Fax, Work Fax, Pager, Other' On my mates his list is 'Home, work, home fax, work fax, pager, assistant, car, company main, radio' and the 'Add Custom Label' button is missing.
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I have found the answer - the 'Contacts' in my mates iPhone was set to 'Exchange' set it to 'iCloud' both iPhones now have the 'Add Custom Label' option

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This is not completely true for me. I just added a new contact based on a call recieved and I am not able to add a custom label for this one. For others I can, no apparent reason why.
I would like to add that I am running iOS 7.0.2 and the contact in question is also on iPhone (FaceTime available)
I use this feature to add people in same company if small business and would be very happy to have this explained and solved.

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Yep, having the same issue.
Pls let us know if there's a workaround.. Or just fix!
There are mulitple threads discussing the same issue.
This one seems to be gaining popularity: https://discussions.apple.com/thread/5320382?tstart=0

No custom label option when editing a phone # under a contact

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