No Data displayed in overview tab under Transaction Data in Support Messsag

Dear All
In support desk I am raising a message as a message creator from a satellite system
Then as an administrator i assign the call to the processor
At this stage when i change from Fast entry mode to Transaction Data i can see the details and communication under Overview tab.
Now When i log in as a processor or end user and see in my messages and open the message which is raised for solution
i cannot see any thing under Overview tab.
Overview tab is coming blank for same message raised.
Please help is there any component or role to be activated or given to processor and end user for seeing the details under Overview tab.
Thanks
Vishrut Shah

Hi Shah,
Please check the link below, it may help you for assigning authorizations:
http://help.sap.com/saphelp_sm32/helpdata/en/45/cb27429d16db2ce10000000a1550b0/content.htm
Check http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/50557bd9-6b6f-2a10-259d-b0cdc6b121c6?quicklink=index&overridelayout=true and search the authorization part .
Regards,
Nibu Antony

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